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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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September 23, 2018
Great experiences Bob Johnson helped me work with General Motors to investigate manufacturer & warrenty issues. They provided me a vehicle for the entire duration. They Bob Johnson helped me work with General Motors to investigate manufacturer & warrenty issues. They provided me a vehicle for the entire duration. They did the work, stayed in touch, and earbed a bew checy customer. More
by DWPESCIRLLO
Verified CustomerEmployees Worked With
Christopher Codd, Brady Schultz
September 23, 2018
Great experience Very friendly and very fast service. Bought my car somewhere else and you guys crush their service department. Will be getting car serviced with you g Very friendly and very fast service. Bought my car somewhere else and you guys crush their service department. Will be getting car serviced with you guys from now on More
by Civics
Employees Worked With
Jamalle Cade
September 23, 2018
Wonderful experiences with Bob Johnson Chevrolet I was given a good deal on a new car and worked with a very nice salesman - Bert Marlatt. My new car was nice but it didn't drive like my previous ca I was given a good deal on a new car and worked with a very nice salesman - Bert Marlatt. My new car was nice but it didn't drive like my previous car which was a Nissan. I thought that was why. I went to Bob Johnson for an oil change. They fixed the problem without me even mentioning it and my car drives beautifully now! More
by DS14671S
Employees Worked With
Doris at desk - 5 stars, Bert Marlatt, George Sarkis
September 22, 2018
Work not satisfactory Brought my car in for oil change and tire rotation. Specifically asked service rep if they would check air pressure in all tires. He told me yes that Brought my car in for oil change and tire rotation. Specifically asked service rep if they would check air pressure in all tires. He told me yes that they always do this. The next day my warning for low tire pressure Came on showing all tires were low. All at 28 except one that was 27. Recommended tire pressure is 35. Because weather temp had changed to much cooler, I waited till next day when it was warmer to see if warning still on. It was. All tires were at 27 and 28. My husband checked with tire gauge and it also read 27 and 28. So I can’t count on your service dept to do what they say or to return car to me with no safety issues. I called the following day and Steve was not available and woman who answered not particularly engaged with me. I was in management for 24 years and my advice is to Always apologize to customer. In fact apologize a few times. Amazing how that can diffuse almost any situation. And then of course follow up with a phone call back to customer. More
by MJROOT52
Employees Worked With
Steve Kerr
September 19, 2018
Excellent service I was very happy with my service Andrew biding goes over and beyond to help me every time I come in. I recommend Bob Johnson to friends and family. I was very happy with my service Andrew biding goes over and beyond to help me every time I come in. I recommend Bob Johnson to friends and family. More
by mcasamento1
Employees Worked With
Andrew Bisig, George Sarkis, Anthony Suttera
September 17, 2018
Awesome Hey service was timely neat clean very well organized I was in and out in less than an hour and there were 10 cars in front of me couldn’t be happier Hey service was timely neat clean very well organized I was in and out in less than an hour and there were 10 cars in front of me couldn’t be happier recommend not only the service department At the dealership itself the salesman are not pushy and very helpful More
by FRANK_CARRA
Employees Worked With
Andrew Bisig, Jamalle Cade, Chris Callari, Christopher Codd, Dan Helmbold, Steve Kerr, George Sarkis, Christopher Sherlock
September 17, 2018
Had oil and tire change and Check. Had appt still took time. They couldn’t find wheel lock for car. Told me it would cost to get tire off. Since it was new lease older mechanic was help Had appt still took time. They couldn’t find wheel lock for car. Told me it would cost to get tire off. Since it was new lease older mechanic was helpful and showed them where lock key was attached to car. Thank goodness for him More
by Terry l
Employees Worked With
Don’t remember service persons name
September 17, 2018
Quick, efficient service I needed a NYS Inspection. I called and made an appointment. They got me in when they said and had me out in less than 25 minutes. Very pleased. I needed a NYS Inspection. I called and made an appointment. They got me in when they said and had me out in less than 25 minutes. Very pleased. More
by A Kerr
Employees Worked With
Steve Kerr
September 16, 2018
Great experience My truck was done when they said it would be. Friendly staff. Great experience, I would recommend my friends and family to bob Johnson for service and My truck was done when they said it would be. Friendly staff. Great experience, I would recommend my friends and family to bob Johnson for service and sales More
by DLUCE79
Employees Worked With
Andrew Bisig
September 16, 2018
good service bad price Good service, friendly reps, clean establishment, timely work done with professionalism. Price was shocking when it came time to pay. Was informed Good service, friendly reps, clean establishment, timely work done with professionalism. Price was shocking when it came time to pay. Was informed that labor rate was $130 per hour. More
by edmundbryant@ymail.com
Employees Worked With
Andrew Bisig
