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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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September 12, 2018
Great Service at Bob Johnson Every time I bring my truck for service I’m impressed with the the professional experience I receive . On time great advice. Very happy with the servi Every time I bring my truck for service I’m impressed with the the professional experience I receive . On time great advice. Very happy with the service at Bob Johnson. More
by BJK13398
Verified CustomerEmployees Worked With
Jamalle Cade
September 12, 2018
Appointment wait time I find it ridiculous that when I have made an appointment for a oil change at say 10 am. I have to wait for a minimum of an hour and a half for it to I find it ridiculous that when I have made an appointment for a oil change at say 10 am. I have to wait for a minimum of an hour and a half for it to be completed. I have no idea of the 1 person I worked with at the service desk or the 1 person I talked to on the phone to make the appointment, so I’ll pick the first 10 names so I can submit this stupid survey. More
by JLAW78
Employees Worked With
Michael Barty, Sean Bittner, Chris Callari, Benny Cannavino, Benjamin Collichio, Sam Cubiotti, Frank Destefano, Damon Brown, Nate Bosek-Sills
September 12, 2018
Not well Wouldn't and didn't look into defective part that I complained for two years and did a poor job of locating the defect. Try to make me look like a idi Wouldn't and didn't look into defective part that I complained for two years and did a poor job of locating the defect. Try to make me look like a idiot. More
by HERITAGEST01
Employees Worked With
Michael Barty, Sean Bittner, Chris Callari, Benny Cannavino, Benjamin Collichio, Sam Cubiotti, Frank Destefano, Joeseph Grimshaw, Damon Brown, Nate Bosek-Sills
August 28, 2018
VERY GOOD SERVICE As soon as I drove in the car was taken in to be serviced. I caught the shuttle as he was looking for someone else but the gentleman said "sure" and As soon as I drove in the car was taken in to be serviced. I caught the shuttle as he was looking for someone else but the gentleman said "sure" and took me home and also picked me up when the car was serviced. The fellows explained all the issues that had to be done and the ones I told them had to be taken care of. RIGHT NOW I AM HAPPY WITH THE VEHICLE TO HAVE HAD ALL THE PROPER THINGS TAKEN CARE OF. More
by VPIENDEL
Employees Worked With
Jamalle Cade
August 27, 2018
Good Service Brought car in for inspection and oil change very satisfied Done on time friendly and helped on savings with coupons that where available always a ple Brought car in for inspection and oil change very satisfied Done on time friendly and helped on savings with coupons that where available always a pleasure More
by BBETTYBOOP
Employees Worked With
Kyle Procter , Jamalle Cade
August 26, 2018
Took three times to fix problems Engine light and reduced power light came on. They put about 500 miles on the car to test. Had it for a week the first time, a week the second time an Engine light and reduced power light came on. They put about 500 miles on the car to test. Had it for a week the first time, a week the second time and ten days the third time. Bought this Equinox new three months ago. More
by jpadilla1949
Employees Worked With
Andrew Bisig, Christopher Codd
August 26, 2018
Consistently great service Danny is always prompt in helping out and calling back. He explains what is going on very well. My experience at Bob Johnson has always been good. Danny is always prompt in helping out and calling back. He explains what is going on very well. My experience at Bob Johnson has always been good. More
by JUSTINOU7
Employees Worked With
Dan Helmbold
August 26, 2018
Great job! They did a great job. Thanks for doing a wonderful job! This dealership does a wonderful job all the time. I will be returning to the store. They did a great job. Thanks for doing a wonderful job! This dealership does a wonderful job all the time. I will be returning to the store. More
by CHRISC8
Employees Worked With
Christopher Codd
August 23, 2018
Installation of recall Very clean shop. Friendly, knowledgeable, and thorough intake person. Although work was done satisfactorily, the car was brought in first thing in Very clean shop. Friendly, knowledgeable, and thorough intake person. Although work was done satisfactorily, the car was brought in first thing in a.m., and I heard nothing all day about when it would be finished. I had to call them the next day. So mixed review. More
by Adelheide
Employees Worked With
Don’t remember name
August 23, 2018
Went for help, didnt get it. Went in to have a known factory defect repaired. First they wanted to charge me over $500 to fix what GM had built wrong. Told them no and left. Left Went in to have a known factory defect repaired. First they wanted to charge me over $500 to fix what GM had built wrong. Told them no and left. Left multiple messages for the Service Manager. It was 3 days until I heard back, and then only because I expressed my utter dissatisfaction on their follow up call. When I did speak to him, he was very polite and told me that he was sorry, but that's just the way it is. I said that I understood, but wouldn't be back since they cant stand behind their products. He offered a discount... $150 off of the over $500 it was going to cost to fix something that shouldn't have broken to begin with (antenna leak because they used the wrong antenna when they built the vehicle, according to the service rep). I asked why I should pay anything for something that was a manufacturing defect and the service manager, again very politely, said that's all he could do. If the dealership that sells these vehicles cant stand behind the product they sell, they will get no business from me personally or professionally. A real shame. As I have been a loyal GM customer for over 30 years. No more. More
by Kane007
Employees Worked With
Nicholas Delettera
