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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,051 Reviews
1,051 Reviews of Bob Johnson Chevrolet - Service Center
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August 19, 2018
Most friendly; good price From the second I pulled in there were friendly and happy people taking care of me. I went for an inspection and really only dealt with one guy, but From the second I pulled in there were friendly and happy people taking care of me. I went for an inspection and really only dealt with one guy, but everyone around made sure I was taken care of. And not in an annoying way, but I could see that they asked with the intention of taking care of it themselves. That was really nice. They also didn't have me waiting forever to make it seem like they so many customers. I really liked that! Short, sweet, and to the point. I was on my way back out in about an hour. I'm coming back here :) More
by OMORALES45
Verified CustomerEmployees Worked With
Mason Hill
August 18, 2018
Excellent service! Everyone I’ve wrked with at Bob Johnson has friend friendly, courteous & professional both in service & in sales. The prices are competitive, work is Everyone I’ve wrked with at Bob Johnson has friend friendly, courteous & professional both in service & in sales. The prices are competitive, work is done timely with options of waiting in a very comfortable waiting area or providing a shuttle to & from the dealership. I HIGHLY recommend them!! More
by DONAELENA
Employees Worked With
Andrew Bisig, John Brest, Jamalle Cade, Christopher Codd, Dan Helmbold
August 17, 2018
It seemed at first that I might get out in an hour from my 6,000 servicing of a 2017 Cruze. At the end of the hour (and only then) I was told that I would need a tire that I might get out in an hour from my 6,000 servicing of a 2017 Cruze. At the end of the hour (and only then) I was told that I would need a tire replacement (after 11,000 miles or so). That took another hour, and an alignment, with an added bill of 240. I was not happy and still am not. More
by Ron Hilton
Employees Worked With
Cannot remember
August 16, 2018
Dependable courteous service Excellent service. I deal with the same service person every time and he is excellent.. Both of our Traverses are in top shape because of my records a Excellent service. I deal with the same service person every time and he is excellent.. Both of our Traverses are in top shape because of my records and also the expertise of the mechanics and guidance from Andrew Bisig. . More
by JSWELCHER
Employees Worked With
Andrew Bisig, George Sarkis, David Towle
August 16, 2018
Oil change Everytime I do a walk in, they get me in quick and everyone is super nice. I definitely recommend bob Johnson service plus they check everything else. Everytime I do a walk in, they get me in quick and everyone is super nice. I definitely recommend bob Johnson service plus they check everything else. More
by SAUNDERS_M94
Employees Worked With
Andrew Bisig
August 16, 2018
A great Dealership Good friendly people, great selection and service. The facility is clean and comfortable. If you are waiting for your vehicle they give you a pretty g Good friendly people, great selection and service. The facility is clean and comfortable. If you are waiting for your vehicle they give you a pretty good estimate of the wait and keep y informed of the progress. More
by rs1962
Employees Worked With
John Brest, Jamalle Cade, Dan Helmbold, Anne Lakis
August 16, 2018
Oil change and nys inspection Excellent service, got me in and out very quick. Very pleased with the friendliness and polite staff. They walked me through the whole process and gav Excellent service, got me in and out very quick. Very pleased with the friendliness and polite staff. They walked me through the whole process and gave me options on what is going to have to be fixed in appointments coming up More
by KHETZER84
Employees Worked With
Andrew Bisig
August 15, 2018
Terrible service Customer service horrible. Scheduler horrible I had to make 2 trips because the scheduler messed up. Took 1.5 hrs for s scheduled oil change and i Customer service horrible. Scheduler horrible I had to make 2 trips because the scheduler messed up. Took 1.5 hrs for s scheduled oil change and inspection. If I didn’t get up and walk to customer service- I still may be sitting there. Was told I would have come got you a while ago but I’m the only one here doing paperwork. That’s right- my time is not important at all. More
by TMAKSYMIU
Employees Worked With
Not sure who I worked with
August 15, 2018
Fast and friendly The knowledgeable and friendly staff at Bob Johnson’s took care of my vehicle quickly and accurately. My vehicle was left clean and they listened to m The knowledgeable and friendly staff at Bob Johnson’s took care of my vehicle quickly and accurately. My vehicle was left clean and they listened to my concerns before working on it. More
by cbakewicz05
Employees Worked With
Nicholas Delettera
August 15, 2018
WAY too long to wait! This is the FIFTH FREAKIN survey I've taken for a simple oil change. The oil change Took an hour and 20 minutes. Incredibly disappointed with that. Sp This is the FIFTH FREAKIN survey I've taken for a simple oil change. The oil change Took an hour and 20 minutes. Incredibly disappointed with that. Spoke at length with Chris the service manager and he told me he would fix the issues with the wait time as well as the numerous contacts such as a survey. I am not sure you folks are not too big so what you are trying to accomplish and provide Professional Service to customers like myself. More
by MKENYON111
Employees Worked With
Christopher Sherlock
