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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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August 10, 2018
Repair of 2012 Equinox Excessive Oil Consumption Issue I want to thank the Bob Johnson team for the excellent service I received on my 2012 Equinox. In particular what stuck out was the fact that your dea I want to thank the Bob Johnson team for the excellent service I received on my 2012 Equinox. In particular what stuck out was the fact that your dealership and specifically Andy Bisig genuinely wanted to tackle the ongoing oil consumption issue head on and end what has been a very troubling situation with this vehicle. I wanted to let you know that your efforts are really appreciated and that is does make a difference. I can buy a new car of many brands from any dealer but it is the service after the sale that creates loyalty to a brand and dealership. I currently own four GM products, two Impalas, a GrandAm, and the Equinox and between GM recently extending the warrantee for this oil consumption issue and your helping to make it right goes a long way to restore my faith in the brand. I traded in a 2010 Equinox due to the same oil burning issue and was extremely disappointed that a model 2 years newer had the exact same problem. I swore never to buy a GM vehicle again, ever, but as I said you have helped to restore my opinion of Chevrolet. Thank you! More
by T FITZMORRIS
Verified CustomerEmployees Worked With
Andrew Bisig
August 09, 2018
amaxing love bob Johnson's!!! amazing eveytime and really work hard to give the. best experience possible. I would recommend bob Johnson's to everyone yeah!!! love bob Johnson's!!! amazing eveytime and really work hard to give the. best experience possible. I would recommend bob Johnson's to everyone yeah!!!!!! More
by momkiki0304
Employees Worked With
Andrew Bisig
August 09, 2018
Service sucked on so many levels Was told by Anthony that because I was buying my lease, Bob Johnson would do a complete cleaning/detailing. Make it look as if it just came off the lo Was told by Anthony that because I was buying my lease, Bob Johnson would do a complete cleaning/detailing. Make it look as if it just came off the lot. It would take a couple of hours, Anthony said. Scheduled to drop off my car Tuesday (July 24th) morning. Dropped off my car around 10:30am on the 24th. No calls during the day, so I head to the dealership after work, 6pm, to pick up car. Find out car had not been touched. Left the car over night & was it would be done first thing on the 25th. I call around noon on the 25th, to see if my car was ready. Was told over the phone that it was ready & to pick it up anytime after 3:30. Head up to dealer at 4pm. Was told to sit in the waiting room. One hour passes by. Finally see Anthony to have him check on my car. Service manager finally come out, apologies. Go to the car, quickly look around. Had not been washed. I shrug it off. Looks "clean". Smells clean. Leave & go home. Get home, & notice a half assed vacuuming had been done. Back seat seat & floor & trunk area barely touched. Dusting/wiping down was done only on the dashboard & front seat area. Immediately send Anthony pics. I was duped. 2 days & service didn't, for some reason, think my car was worth doing what had been promised. Will never do service there, outside warranty stuff. Will absolutely never refer anyone. Can't remember who my original customer service guy was. 3 guys in from the end More
by moot2me
Employees Worked With
Christopher Codd, Anthony Suttera
August 08, 2018
Air conditioning service My air wasn’t working and they found the problem and it didn’t even cost anything additional to the diagnostic fee. Most deal re would have inflated t My air wasn’t working and they found the problem and it didn’t even cost anything additional to the diagnostic fee. Most deal re would have inflated the service visit. Not Chris Codd’s team. Second to none More
by JSALONE0
Employees Worked With
Christopher Codd
August 07, 2018
Recall I went in for a recall on my tire jack. They completed this in a timely fashion. I also go in for regular oil changes and the people are always frien I went in for a recall on my tire jack. They completed this in a timely fashion. I also go in for regular oil changes and the people are always friendly and helpful. More
by MOMMY_DONNA2001
Employees Worked With
I don't know their names
August 07, 2018
Average service Waited two weeks for appt for oil change due to need to wait rather than drop off. Wait time was average. Nothing exceptional about the service or dea Waited two weeks for appt for oil change due to need to wait rather than drop off. Wait time was average. Nothing exceptional about the service or dealership. More
by FMS
Employees Worked With
Not known
August 07, 2018
oil change,tire rotation every concern i asked about was dealt with to complete satisfaction,staff were friendly and knowledgeable,wait time was not too long, work was comple every concern i asked about was dealt with to complete satisfaction,staff were friendly and knowledgeable,wait time was not too long, work was completed perfectly More
by richsimbari
Employees Worked With
Steve Kerr
August 07, 2018
Excellent service always a pleasure to take my vehicle there for service and always well taken care of I will always have my vehicle serviced there. always a pleasure to take my vehicle there for service and always well taken care of I will always have my vehicle serviced there. More
by Almaria
Employees Worked With
Dan Helmbold
August 06, 2018
Review Great service department Very friendly Comfortable waiting area. I like the Bob Johnson Chevrolet in Rochester much better than the on in Avon New Great service department Very friendly Comfortable waiting area. I like the Bob Johnson Chevrolet in Rochester much better than the on in Avon New York More
by LANNON_P
Employees Worked With
Christopher Sherlock
August 06, 2018
truck inspection Fast and easy service ! They got me in and out quickly even without a scheduled appointment ! I would highly recommend Bob Johnson for sales and servi Fast and easy service ! They got me in and out quickly even without a scheduled appointment ! I would highly recommend Bob Johnson for sales and service ! More
by JAMESREBORN3504
Employees Worked With
George Sarkis, Lenny Zaccaglino
