Bob Johnson Chevrolet - Service Center
Rochester, NY

1,050 Reviews of Bob Johnson Chevrolet - Service Center
Always get me in and out All question are always answered rhey are very friendly and nice i always do a walk-in lol and still be out within a hour or hour and a half been a bo All question are always answered rhey are very friendly and nice i always do a walk-in lol and still be out within a hour or hour and a half been a bob johnson customer for 7 months and i have to say its been the best glad i chose to purchase from them More
Replaced Monitor From the time of calling in the service to the end result when picking up my car everything went very well. Great customer service, friendly and knowl From the time of calling in the service to the end result when picking up my car everything went very well. Great customer service, friendly and knowledgeable. More
Fastest service! This was the fastest I’ve ever had my car serviced. I dropped it off the night before for a following day 1030 appointment. While at work, i was calle This was the fastest I’ve ever had my car serviced. I dropped it off the night before for a following day 1030 appointment. While at work, i was called at 1030 to say my car was completed! Car runs great and the issue with the error i was receiving is gone. More
Very Satisfied ! They did what they said they would do, in the time that they told me they would do it in. Jamalle and Steve were excellent to work with. They did what they said they would do, in the time that they told me they would do it in. Jamalle and Steve were excellent to work with. More
Exceeded my expectations for prompt and professional service My service rep, Andrew Bisig, promised my vehicle would ready either that evening or early the next day. I couldn't wait for my vehicle that evening, My service rep, Andrew Bisig, promised my vehicle would ready either that evening or early the next day. I couldn't wait for my vehicle that evening, I picked my vehicle the next day. Andrew told me the service team worked on it and got it done that evening. More
Good friendly service Work was done promptly and correctly, employees were friendly and knowledgeable. Mr. Bisig updated me during the work with a progress report and a ti Work was done promptly and correctly, employees were friendly and knowledgeable. Mr. Bisig updated me during the work with a progress report and a time estimate. Mr. Defendorf answered my question regarding a problem with my ignition key, and was able to order one which arrived promptly and solved my problem. I am very satisfied with my experience here. More
Quick and easy service. I needed to book a routine service for my vehicle and they were able to give me an appointment that worked with my schedule no problem. I was in and o I needed to book a routine service for my vehicle and they were able to give me an appointment that worked with my schedule no problem. I was in and out within 45 minutes, much quicker service than I've received at other shops. More
Awesome service! Once again Bob Johnson’s service delivers excellent and timely service! I did not have an appointment scheduled, but they were able to get me in and h Once again Bob Johnson’s service delivers excellent and timely service! I did not have an appointment scheduled, but they were able to get me in and have my vehicle done in the timeframe I needed. More
Oil change tire rotation I can't say enough about Bon Johnson Chevy an e the device writer that takes care of me The entire staff is professional. Very clean facilities I can't say enough about Bon Johnson Chevy an e the device writer that takes care of me The entire staff is professional. Very clean facilities More
Overall review 5 year customers Have 2 vehicles I’ve purchased from Bob Johnsons. No problems but one time after my 11th visit for the same issue and was told it was something and f Have 2 vehicles I’ve purchased from Bob Johnsons. No problems but one time after my 11th visit for the same issue and was told it was something and fixed it and addressed it the. Told something else until I told them and went to GM to complain. Issue was finally addressed and fixed. was told something else else different even tho it was fixed it was just turned into a couple of things. At least ownership was take. Care of to fix the issue but was a hassle. Also at time it is to long of a wait time To get into service or updated. One time took 45 minutes before I was taken care of and heard the excuses. We still take our vehicles there and have no issues. Hopefully it won’t be any more issues. Constantly pushed new vehicles to purchase from the service department which I think is wrong. Take care of mine and if I wanted new I get new and have. Rental vehicles is a joke why would somebody small one a oversize Silverado when they don’t drive that size or that type of vehicle you should give them a comparable vehicle to what they’re driving not just endless supplies of Silverado’s. Not my problem you’re pushing them I want something that my smaller wife can drive. What if it was your grandmother coming in there and had a drive a silver Rado expected to be dinged up. Get the proper vehicle not excuses of only having large trucks. Hope things continue to get better As they have More