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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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June 25, 2018
Good said it would take a hour it took a hour Good service, timely service, has a good selection of cars to view whike waiting and kurig coffee and a clean bathroom while you are wanting Good service, timely service, has a good selection of cars to view whike waiting and kurig coffee and a clean bathroom while you are wanting More
by JCRTEACH
Verified CustomerEmployees Worked With
Michael Barty, Paul Palmgreen
June 25, 2018
A consistently satisfying experience! Bob Johnson always does a fantastic job when I bring my Cruze in for service. I always come in with complete confidence and high spirits. I especially Bob Johnson always does a fantastic job when I bring my Cruze in for service. I always come in with complete confidence and high spirits. I especially love the good oil change and tire rotation deal. The dealership staff are always prompt, friendly, professional, and fair. More
by JRM070883
Employees Worked With
Andrew Bisig, Jamalle Cade, Lenny Zaccaglino
June 25, 2018
2015 silverado just out of warranty needed parts for tailgat my sales person (Willie Williams) told me to call Customer service and explain circumstance and they might be able to help me with some good will to g my sales person (Willie Williams) told me to call Customer service and explain circumstance and they might be able to help me with some good will to get my dropping tailgate fixed. Diana from Customer service got me in touch with service rep Mark Jenkins to work out the repair so as not to charge me the entire cost. Willie, Diana and Mark Jenkins bent over backwards to get my tailgate fixed as fast as possible! I can't express enough gratitude to you all for the SUPER SERVICE rendered to me! I am one Satisfied customer and will continue to have my vehicle serviced through Bob Johnson as long as they have excellent Service Reps Like Mark Jenkins!!!! Again thank you to all! You were wonderful! More
by RJPECOR
Employees Worked With
Diana from GM Customer Service and Chris the Service Mgr., Mark Jenkins, Willie Williams
June 25, 2018
Great service every time. I am always impressed with the professionalism and friendliness of all employees. Service is fast and efficient. I trust my car is in good hands when I am always impressed with the professionalism and friendliness of all employees. Service is fast and efficient. I trust my car is in good hands when I bring it in. More
by CJERRIKA
Employees Worked With
Andrew Bisig, Jamalle Cade, Christopher Codd, Mark Jenkins, Steve Kerr, Steve York, Travis Schutz
June 25, 2018
Bad shocks Everyone was very friendly, got the problem taken care of quickly. I highly recommend bringing you vehicle in for service here. Andrew was very helpfu Everyone was very friendly, got the problem taken care of quickly. I highly recommend bringing you vehicle in for service here. Andrew was very helpful. More
by DUCKLAKE
Employees Worked With
Andrew Bisig, Joeseph Grimshaw
June 24, 2018
Great service and very nice people!!!! Great service and great people!!! Always given the most quality of service. Very nice and kind all of them. Highly recommend this place to all wants t Great service and great people!!! Always given the most quality of service. Very nice and kind all of them. Highly recommend this place to all wants to get a car. More
by ILUMINADADESCOLARDE
Employees Worked With
Charles Collins, Steve Kerr, Darwin Morillo
June 23, 2018
overall great Vehicle received right away and service started soon after. I just had time to finish my cup of coffee when the service was complete and the vehicle w Vehicle received right away and service started soon after. I just had time to finish my cup of coffee when the service was complete and the vehicle was ready to go. I was in and out in about 30 minutes. Great job. More
by REHEBERT
Employees Worked With
Jamalle Cade
June 23, 2018
Very timely and accurate. Always a pleasure to go there for service. Jamalle is always friendly and curtious. Keeps me informed on my vehicle progress. Great service departmen Always a pleasure to go there for service. Jamalle is always friendly and curtious. Keeps me informed on my vehicle progress. Great service department. I suggest them every time. More
by D_RHEINWALD
Employees Worked With
Jamalle Cade
June 22, 2018
Excellent customer service Andy Bisig in the service department is awesome!!!! His customer service is outstanding. I have never had any issues with the service department thank Andy Bisig in the service department is awesome!!!! His customer service is outstanding. I have never had any issues with the service department thanks to him. Thank you Andy for taking care of me and my family!!! More
by TRACEY8
Employees Worked With
Andrew Bisig
June 22, 2018
Somethings are better left alone The service team started with Steve who as usual was top notch in the intake process for getting my service. The problem arose at the end of the The service team started with Steve who as usual was top notch in the intake process for getting my service. The problem arose at the end of the service. The service technician choose to install my NYS registration which was specifically not installed yet. The technician did not install in the obvious last location, it was installed in a location used for a dash cam as part of my work, the sticker is no where close to lined up with a window line or existing sticker. Simply the old residue needed to be cleaned off so the new sticker would adhere properly in the existing empty location. I have to have it replaced so I can continue to use the dash cam location for the work I need to complete. As I expect you are aware they are not removable and replaceable. I understand this seems like a petty issue for most, however this affects my contracts I have and my effort to meet my needs not to mention it looks like a 3 year old installed the sticker. Being a couple decade customer with multiple GM vehicles, I question weather Bob Johnson dealerships are the place I will use for future service or purchase. Exceptionally disappointed in this experience. 2 weeks later still no contact from the dealership to the issue. More
by MN-GM guy
Employees Worked With
Steve Levine
