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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,050 Reviews
1,050 Reviews of Bob Johnson Chevrolet - Service Center
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June 22, 2018
Timely manner I made an appointment online and was pleased at how easy it was to do it. My car needed an oil change, tire rotation and inspection. There was one fee I made an appointment online and was pleased at how easy it was to do it. My car needed an oil change, tire rotation and inspection. There was one fee quoted online and it was different at the service area. I was told the car would be ready at 10:40 and it was within 10 minutes over. I consider this a timely manner. The young man who connected my new phone with my car was pleasant and helpful. His name was Dillon. Jamalle was the person who helped me in the service area. Everything was done well, except I asked to have my overhead light adjusted so it would come on when I opened the car door. That wasn't done so I will have to see if someone else can help me with it. More
by kcherre
Verified CustomerEmployees Worked With
Jamalle Cade
June 21, 2018
Oil change/royation Quick and efficient. Thorough. Took care of request in a speedy manner. Done properly. Staff was friendly and courteous. Would recommend to other peop Quick and efficient. Thorough. Took care of request in a speedy manner. Done properly. Staff was friendly and courteous. Would recommend to other people I know. More
by ANTHONYA1
Employees Worked With
Paul Palmgreen
June 21, 2018
Awesome Customer Service I had my 1st service on my 2018 Equinox at Bob Johnson Chevrolet in Greece........oil change and tire rotation. I was in and out in no time. much les I had my 1st service on my 2018 Equinox at Bob Johnson Chevrolet in Greece........oil change and tire rotation. I was in and out in no time. much less than the time I was quoted and the customer service was impeccable! This is my 3rd new vehicle at Bob Johnson's and I'm sure there will be more in the future! More
by WAYNER167
Employees Worked With
Nicholas Toscano, Service Technician, Steve Kerr
June 21, 2018
Service Identified problem had loaner and repair done in a day satisfied with quality of customer service and reps I would recommend yo family and Friends Identified problem had loaner and repair done in a day satisfied with quality of customer service and reps I would recommend yo family and Friends More
by MACK03
Employees Worked With
Mark Jenkins
June 21, 2018
Balanced tires I had new rims out on my truck somewhere else. They told me they could get them to balance because they were bent out of the box I decided to take it I had new rims out on my truck somewhere else. They told me they could get them to balance because they were bent out of the box I decided to take it to the dealer and well they got them to balance fine and they aren't bent More
by Jordan
Employees Worked With
Paul Palmgreen, Christopher Sherlock
June 21, 2018
Fast and organized Have leased my last 4 cars there and everyone from salesman to service to check out people have been polite and knowledgeable easy to work with and s Have leased my last 4 cars there and everyone from salesman to service to check out people have been polite and knowledgeable easy to work with and smiling( a biggie in my book). More
by CKLIX
Employees Worked With
Jessica Leach, Paul Palmgreen, Christopher Sherlock, David Towle
June 21, 2018
Jamalle Cade was FANTASTIC. Jamalle Cade made sure my car was done right the first time and ready for pickup sooner than expected. I really appreciate his attention to detail and Jamalle Cade made sure my car was done right the first time and ready for pickup sooner than expected. I really appreciate his attention to detail and his hard work to ensure my overall satisfaction. Thanks Jamalle!! More
by LEGENDARYG1
Employees Worked With
Jamalle Cade
June 20, 2018
good personal relationship with Mr. Bisig I have nothing but positive feedback in regards to all I have dealt with--from the Sales to the service dept. Mr. Sarkis was one of the most person I have nothing but positive feedback in regards to all I have dealt with--from the Sales to the service dept. Mr. Sarkis was one of the most personal and professional people I have ever dealt with when it comes to buying a product. Thanks to all S.G. Klaassen More
by KLUGGY99
Employees Worked With
Andrew Bisig, Sam Cubiotti, George Sarkis
June 20, 2018
Normally I have a great experience. 6 years I waited 2 hours for an oil filter change and a tire rotation. I can do that myself on my John Deere 4020 and then mow 250 acres in that time. After t I waited 2 hours for an oil filter change and a tire rotation. I can do that myself on my John Deere 4020 and then mow 250 acres in that time. After teaching a full day, I then missed being able to rake over my hay so I could bail it the next day. If I had not gone back in,to the service center to see what was taking so long, it would have been longer. 3:20 arrived. 5:10 left. More
by TECCKERR
Employees Worked With
I don't remember, Dan Helmbold
June 19, 2018
Not happy with your business any longer My last experience was better than the many times prior. An oil change and tire rotation used to take less than 30 minutes at bob Johnson. Then Bob J My last experience was better than the many times prior. An oil change and tire rotation used to take less than 30 minutes at bob Johnson. Then Bob Johnson Chevrolet decided to hire a ton of sales reps that are located all over the floor without privacy for the customers and the service team became bombarded with an influx of autos needing service, and unable to handle the volume efficiently. I’ve waited over 3 hours for a basic oil change and tire rotation mutiple times. Your workers are getting the brunt of this as customers are fed up with the wait. When are you going to expand your service department to match your sales force? You can’t possibly remain the top dealer status with upset customers. I’ve been a customer for over 20 years and am on my way out. The old bob Johnson was much nicer ...Something to be said for a smaller business that adds a personal touch versus what’s happening the last several years. So my review is directed at management, not the staff who can only work with what’s there as best they can. More
by Dfiorito
Employees Worked With
Dustin was fantastic doing his onstar job. 5 stars for Dustin
