Bob Johnson Chevrolet - Service Center
Rochester, NY

1,050 Reviews of Bob Johnson Chevrolet - Service Center
Very good Installed my hitch/brake controller and gave me a brand new 2018 Silverado as a loaner until it was done. Job well done, would highly recommend. Installed my hitch/brake controller and gave me a brand new 2018 Silverado as a loaner until it was done. Job well done, would highly recommend. More
Fair. I would only recommend if you are able to drop your car off for the day. Wiaitng takes way too long. The line was already way too long at 7:30am. I would only recommend if you are able to drop your car off for the day. Wiaitng takes way too long. The line was already way too long at 7:30am. More
Exceptional as Usual I always receive exceptional service at Bob Johnson Chevrolet. It is so consistently great that I have cone to count on it. My most recent service ex I always receive exceptional service at Bob Johnson Chevrolet. It is so consistently great that I have cone to count on it. My most recent service experience was, of course, exceptional as well. Andrew Bisig us my Service Specialist, and I attribute my wonderful service in great part to Andrew. Andrew always strives to delight the customer with clear communication, a friendly and courteous manner and assures great automotive service. More
Bob Johnson Service Service was excellent. No appointment, but seen for state inspection promptly. Only, would like to have been asked about the wiper blades before being Service was excellent. No appointment, but seen for state inspection promptly. Only, would like to have been asked about the wiper blades before being charged for a new one, since I had a new one in the trunk already. More
2008 Corvette I've been bringing my Corvette to Bob Johnson for a few years now and have complaints. Service is the best I've had on my Corvette. I've been bringing my Corvette to Bob Johnson for a few years now and have complaints. Service is the best I've had on my Corvette. More
I walked in without an appointment and was taken care of. My wife’s Malibu needed a signal replaced. When I went to make an appointment the first opening was a week and a half out. I called Frank Destefano an My wife’s Malibu needed a signal replaced. When I went to make an appointment the first opening was a week and a half out. I called Frank Destefano and told him my wife wouldn’t drive the car like that and he told me to bring it in early the next day. I arrived when service opened and spoke to Chris Codd, explained the situation and he had me taken care of within a few hours. The service was performed under warranty. More
Surprised. Surprised by the service department. Took truck in for a oil change and tire rotation. Brought in a few minutes early. Had a few concerns on the brand Surprised by the service department. Took truck in for a oil change and tire rotation. Brought in a few minutes early. Had a few concerns on the brand new truck such as brakes feeling off for only having 18,000 Miles and a ticking sound. The advisor stated “we can’t do that today”. He then came out of the shop and stated you are due for an inspection, which ended in May. I still had oil life left, so I did an inspection before this appointment. Almost took sticker off before i was able to. All they needed to do is look and they would’ve known it was current. Didn’t take coupon that was sent in the mail. Stated it’s not for trucks. I understand that but why would a coupon be mailed to a truck owner then? Lastly, it was an appointment which was at 11am. Car didn’t complete till 2pm for an oil change and tire rotation. Was walking around looking at cars when I saw my own car. Went in and was informed that the truck has been done for 45 mins. Service advisor knew I was waiting but no one bothered to inform me. Just inconsiderate of someone’s time. I believe the advisor was named Jamal. Definitely felt like a number and not a customer. Mistakes happen but I think all the ones above in one visit wouldn’t make any one happy. 2 stars is generous after this service visit. More
This appt. was perfect! Truck was taken right on my appt. time and completely done in 30 minutes. First time I’ve ever been there so quickly. Good Job!!! Truck was taken right on my appt. time and completely done in 30 minutes. First time I’ve ever been there so quickly. Good Job!!! More
Great experience every I go there. I love working with Jamal Cade. He is very good at his job and makes you feel like the most important customer. Would not hesitate to recommend my fa I love working with Jamal Cade. He is very good at his job and makes you feel like the most important customer. Would not hesitate to recommend my family and friends to go to Bob Johnson for their service needs. More
excellent no appointment and I was out in under an hour. Had a cup of coffee and found a comfortable spot to read. People were friendly. no appointment and I was out in under an hour. Had a cup of coffee and found a comfortable spot to read. People were friendly. More