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Bob Johnson Chevrolet - Service Center
Rochester, NY
1,051 Reviews
1,051 Reviews of Bob Johnson Chevrolet - Service Center
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March 24, 2018
Completely satisfied We had a great experience buying our Equinox. We got a great price and there were no surprises! I would definitely recommend this dealership. Thank yo We had a great experience buying our Equinox. We got a great price and there were no surprises! I would definitely recommend this dealership. Thank you. More
by marymuoio9
Verified CustomerEmployees Worked With
Carol Harrington
March 23, 2018
Waiting area was too cold Waiting area was very cold, it took about an hour and a half to change oil and rotate the tires. Does it really take that long? Waiting area was very cold, it took about an hour and a half to change oil and rotate the tires. Does it really take that long? More
by Heidi
Employees Worked With
Sean Bittner
March 23, 2018
Great experience. The convenience of service and the staff support is great. The staff is able to apprise you of wait time and service work needed up front and the know The convenience of service and the staff support is great. The staff is able to apprise you of wait time and service work needed up front and the knowledge provided is excellent. More
by DAN0395
Employees Worked With
Nick Trottier
March 23, 2018
Fast, courteous service! Service was done quickly and explained thoroughly when completed. The free WiFi was very useful- I was able to bring my laptop and get some work done Service was done quickly and explained thoroughly when completed. The free WiFi was very useful- I was able to bring my laptop and get some work done while I waited. More
by CAMONRAD8967
Employees Worked With
Jamalle Cade
March 22, 2018
inspection went well and was complete Jamalle was very courteous and friendly. He called me about additional recommended service, and then called again when the work was complete. Since Jamalle was very courteous and friendly. He called me about additional recommended service, and then called again when the work was complete. Since it was a cold and windy day, he made sure my car was in a convenient spot. More
by AKELLY001
Employees Worked With
Jamalle Cade
March 22, 2018
WHY PUSH UNNEEDED REPAIRS??? $$$ I brought my truck in due to transmission issues as it was shifting hard into gears when slowing down. Brought into dealer and explained issue, they I brought my truck in due to transmission issues as it was shifting hard into gears when slowing down. Brought into dealer and explained issue, they state that I needed my transmission cooling lines replaced before anything and a transmission flush. I explained I just had my transmission flush not a year ago and if there is no leaking around the cooling lines why would I need my transmission lines changed? I did not receive a real answer to that I live in the fact that the mechanic States I need this done. Well every mechanic I've talked to since cannot come up with a reason to change the Transmission cooling lines if they are not leaking. They asked to charge me almost $500 to complete this unneeded work before determining if it's a inner transmission problem which would Be covered by my warranty. I've been buying cars there since I was 18 years old, I think I'm done there now. In this is not to mention the confusion that while I was on the phone with the representative I told them that I would be there to pick up my truck And they told me they just needed time to get the truck up to the front for pick up. In I was there in about 2 hours later , waiting in A-line behind one person for 20 minutes with my kid with me as none of the other guys there had somebody to take care of but told me I had to wait for Nick specifically for him to tell me my truck was not ready and to go wait in waiting area as they did not know i was coming??? Just a very disturbing day for me to notice thatg Bob Johnson Chevy is not what it was. More
by APEREZ010
Employees Worked With
Nicholas Delettera
March 22, 2018
Wait time My waiting time was much too long--2 hours for oil change and tire rotation. The service agent was wonderful. It was not his fault My waiting time was much too long--2 hours for oil change and tire rotation. The service agent was wonderful. It was not his fault More
by GELT456
Employees Worked With
Steve Kerr
March 22, 2018
Not pleased I scheduled an appointment for my annual inspection. When I arrived I informed three different people about a small concern regarding my broken flap o I scheduled an appointment for my annual inspection. When I arrived I informed three different people about a small concern regarding my broken flap on my battery terminal cover. This was used once to gain access and broke off in my hand before the truck was in my possession for one year. They made it seem as though it was taken care of when I was handed my invoice but when I left the dealership I noticed it was in my tray between the front seats. I am not impressed with the follow through. It makes me apprehensive about future work that may be more serious in nature. More
by sharetheroad
Employees Worked With
Christopher Sherlock
March 22, 2018
Excellent service The service department is one of the best I have had the pleasure to use for all of my service needs. Even recommended a service I had overlooked. Tha The service department is one of the best I have had the pleasure to use for all of my service needs. Even recommended a service I had overlooked. Thank you for the excellent work and care you have been doing since I have been coming to you for service on my vehicles! More
by JOEALONGI1
Employees Worked With
Your whole service team, David Towle
March 22, 2018
Oil change The service was excellent and they called when the car was done. Had a coupon to lower the price of the oil change. The tires were rotated. The service was excellent and they called when the car was done. Had a coupon to lower the price of the oil change. The tires were rotated. More
by FRANKL3228
Employees Worked With
Jamalle Cade
