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Bob Johnson GM
Le Roy, NY
399 Reviews
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Showing 399 reviews
September 21, 2021
The truck was ready when promised. In EXCELLENT condition, filled w/fueland EXTREMELY clean!! Tim Hodge was GREAT to work with and very knowledgable on the vehicle I purchased. THANK YOU ALL VERY M condition, filled w/fueland EXTREMELY clean!! Tim Hodge was GREAT to work with and very knowledgable on the vehicle I purchased. THANK YOU ALL VERY MUCH!!!!!!!! More
by ronadra
Employees Worked With
Manuel "Rod" Rodriguez, Tim Hodge
Helpful May 05, 2021
i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not an car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future. Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it. More
by stevem
Employees Worked With
Jim Macaluso, Mark Tomasino, Hailey Tharnish, Kevin Tucker
October 19, 2020
I have had my vehicle to and from BJ service department 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I ha 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I had to once again drive back to get my work items and find a car to get me to work the next day since they needed to keep the vehicle longer. If this was just 1x i wouldn't be upset but it happens everytime ive had to bring the vehicle in. I brought it in 3x for them to fix the blower motor. Im disgusted with this dealership More
by Cydney
Employees Worked With
Steven, Manuel "Rod" Rodriguez
September 27, 2019
Service was horrible-DISGUSTED DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he over DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience. My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on? So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid! Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone! More
by happy2bme
Employees Worked With
Steve, Heather, Rob
August 06, 2019
worst experience - will not be back Where do I begin...we purchased a 2019 GMC Sierra from Jim Macaluso on On June 13, 2019. Our experience with Jim was great. As part of the deal, he wa Where do I begin...we purchased a 2019 GMC Sierra from Jim Macaluso on On June 13, 2019. Our experience with Jim was great. As part of the deal, he was able to get the reluctant sales manager to throw in a hood protector and window guards, even though they didn't seem to want to despite the fact that we were long time returning customers. So much for loyalty. Anyway, on June 17 while driving down the expressway during rush hour traffic, the hood protector came unattached (or so i thought)from the hood and was bending ready to snap off in the middle of bumper to bumper traffic going 65-70 mph. I had to pull over and when i got out i realized the protector was not attached in the middle as it DID NOT FIT THE VEHICLE!!! The negligence of this dealers ship putting an incorrect accessory on put both mine and my daughters lives in jeopardy ,as well as the other drivers had it fully snapped off and gone into traffic causing an accident or injury to another driver or vehicle. NOT to mention, that we had to find any thing we could to use to remove the last screws that were still attached on the side of highway by holding the hood against wind from the traffic and praying no car hit us. The negligence of your service department was FULLY to blame for this. Fast forward to calls with Heather the Service Manager, I went to the dealership so she could see the damage to the paint and also make arrangements to replace with the CORRECT part and there I met Service Advisor Steve Gordon. When he heard the story of what happened to us, he had the audacity to LAUGH! It was unbelievable, and Heather stood right there and did nothing! While spending days working on all this and we also found out from our bank that they had not received payoff from our trade 10 days later, and we were charged a late fee. I called the finance manager Don Shade and left a message. NO return call. I called the dealership and asked the operator for the general manager and I was transferred to the voicemail of Zach Stahl and i left a message. Zach Stahl is also the name listed on the letter we were provided at the time of delivery as being the Sales manager. After a few hours of no response, I left another message for Don Shade, and I called the auto attendant and entered Zach Stahl's name and left him another message. A short time later I received a call from Bill Simpson who said he was the Sales Manager. I told him that based on the document the dealership gave me and who the switchboard operator transferred me to, that it was supposed to be Zach Stahl. He replied that he had been there for about a year and they still did not have his voicemail set up correctly. REALLY???? I told him that as a professional, that was one of the most unprofessional excuses I have ever heard. How does a person in a position like this allow that? Anyway, I explained everything that had transpired and how dissatisfied we were as customers, and told him we would be in later that evening to meet with him in person. Now I never did receive a call back from Don Shade, but low and behold he was one of the first people we saw when we got there. He saw us and turned and walked away. Another fine example of professionalism. We met with Bill Simpson, told him how we felt, that we had no desire to ever work with this dealership again, and he plain and simple didn't care and never even tried to offer or do anything to keep our business. This was the 5th vehicle we have purchased in the past 4 years. We have spent approximately $200k in this dealership, and we were looking to purchase two more vehicles in the next few months in our family. Since this nightmare, we have already gone to another GM dealer and purchased one of those two, and the other will be in the next couple months, also NOT from Bob Johnson. Now I say this to let you know that the employees at this dealership are the direct cause of this loss of business. I know we are just a small fish in your pool of customers, but we will do our best to discourage anyone we can from coming there in the future. Completely disgusted. If this review raises any concern in the Bob Johnson corporate management team, we would be happy to discuss this,but we will not discuss anything more at the local level. It will be interesting to see how important customer service is to the Bob Johnson name. More
by SAMPRINZI
Verified CustomerEmployees Worked With
Heather - Service Manager, Bill Simpson- Sales Manager, Don Shade - Finance Manager, Steve Gordon - Service Advisor, Jim Macaluso
July 14, 2019
Enjoyable Haven't been in for any service, just purchased the vehicle. Had Tom as our salesman and he went thru everything. Great guy to do business with. Haven't been in for any service, just purchased the vehicle. Had Tom as our salesman and he went thru everything. Great guy to do business with. More
by mstalica
Employees Worked With
Tom Macey
July 02, 2019
Inspection, Oil Change Called & got in next day! Got to service early & they got me right in. Barely a wait at all. Employees very nice & friendly. Talked with Shelley a bit Called & got in next day! Got to service early & they got me right in. Barely a wait at all. Employees very nice & friendly. Talked with Shelley a bit too! nice lady! More
by KJ
Employees Worked With
Shelley Gillman, Mark Tomasino, Kevin Tucker
June 30, 2019
Lube oil and filter Got there got service right a way and the truck was done before they said it would be good job and the dealership has a comfortable waiting area with Got there got service right a way and the truck was done before they said it would be good job and the dealership has a comfortable waiting area with some refreshments More
by Mike
Employees Worked With
Kevin Tucker
June 26, 2019
First Time Service Customer We were able to get an appointment in a reasonable amount of time. The staff was courteous, knowledgeable and kept us informed about what was needed, We were able to get an appointment in a reasonable amount of time. The staff was courteous, knowledgeable and kept us informed about what was needed, when it would be finished and the cost. More
by cdhunt813
Employees Worked With
Caden Pierrot
June 25, 2019
5 Stars Tim Hodge was great in helping me find the best pricing on a new truck. Will be back in 3 years to do it all over again. Tim Hodge was great in helping me find the best pricing on a new truck. Will be back in 3 years to do it all over again. More
by trebor9044
Employees Worked With
Tim Hodge
