Bob Johnson Chevrolet, Buick, GMC Truck - Service Center

i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not an car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future. Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it. More

I have had my vehicle to and from BJ service department 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I ha 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I had to once again drive back to get my work items and find a car to get me to work the next day since they needed to keep the vehicle longer. If this was just 1x i wouldn't be upset but it happens everytime ive had to bring the vehicle in. I brought it in 3x for them to fix the blower motor. Im disgusted with this dealership More

Service was horrible-DISGUSTED DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he over DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience. My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on? So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid! Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone! More

Inspection, Oil Change Called & got in next day! Got to service early & they got me right in. Barely a wait at all. Employees very nice & friendly. Talked with Shelley a bit Called & got in next day! Got to service early & they got me right in. Barely a wait at all. Employees very nice & friendly. Talked with Shelley a bit too! nice lady! More

Lube oil and filter Got there got service right a way and the truck was done before they said it would be good job and the dealership has a comfortable waiting area with Got there got service right a way and the truck was done before they said it would be good job and the dealership has a comfortable waiting area with some refreshments More

First Time Service Customer We were able to get an appointment in a reasonable amount of time. The staff was courteous, knowledgeable and kept us informed about what was needed, We were able to get an appointment in a reasonable amount of time. The staff was courteous, knowledgeable and kept us informed about what was needed, when it would be finished and the cost. More

Great service Courteous, friendly, and helpful staff. Quick service is always a plus. Price for oil change with tire rotation is reasonable. clean and comfortable w Courteous, friendly, and helpful staff. Quick service is always a plus. Price for oil change with tire rotation is reasonable. clean and comfortable waiting area. More

In and out quickly. They always tell me how long the wait will be. Everyone made me feel welcomed. All the employees were polite and efficient. They all enjoy what they They always tell me how long the wait will be. Everyone made me feel welcomed. All the employees were polite and efficient. They all enjoy what they do. More

Oil change was done quick and right. Very courteous and Professional. Very clean and orderly office. They honored a coupon that saved me about $10. They explained what service I would nee Very courteous and Professional. Very clean and orderly office. They honored a coupon that saved me about $10. They explained what service I would need soon. More

Always First Rate I go out of my way to take my GMC Terrain to this dealership because I believe I get the best service where I bought my vehicle. It's worth the drive I go out of my way to take my GMC Terrain to this dealership because I believe I get the best service where I bought my vehicle. It's worth the drive for the peace of mind I get driving out of the dealership after service. Thanks GMC LeRoy! More