Bob Johnson Toyota

Tacoma Purchase Frank was great to work with! I had many problems with getting the correct paperwork (i.e. title, etc) and Frank did an amazing job and was extremely Frank was great to work with! I had many problems with getting the correct paperwork (i.e. title, etc) and Frank did an amazing job and was extremely patient with us! More

GREAT!! Salesman: Knowledgeable Courteous Helpful Nothing more needs to be said! What else needs to be said: A great experience in a short length Salesman: Knowledgeable Courteous Helpful Nothing more needs to be said! What else needs to be said: A great experience in a short length time; ended with a satisfied purchase fo exactly what we were looking for. More

Mo Bishi is fabulous! We visitied Dorschel Toyota on a Friday unexpectedly in our search for a SUV to replace our Toyota Camry Hybrid. Mr. Bishi greeted us, escorted us to We visitied Dorschel Toyota on a Friday unexpectedly in our search for a SUV to replace our Toyota Camry Hybrid. Mr. Bishi greeted us, escorted us to his cubicle and took time to understand our needs. He was attentive, listened well and never tried to influence our decisions. We decided to try a Rav4 first, and he went to get the vehicle for us to test drive. When he found out it had sold, he brought back an even better match to our needs, lower mileage and including the "Limited" features we really wanted. He accompanied us on our test drive, made friendly conversation and never pressured us. When we made the decision to purchase the Rav4, he managed all the necessary paperwork for our trade-in, Toyota financing, DMV and insurance through contacting our agent. It was a pleasant overall experience, and we have already recommended him and the dealership to friends. More

Joe Roides Joe was awesome, not pushy or assuming, helped me realize my needs and wants, found me a few vehicles of interest and explained everything clearly. I Joe was awesome, not pushy or assuming, helped me realize my needs and wants, found me a few vehicles of interest and explained everything clearly. I look forward to a great relationship with this Toyota dealer. I have one issue outstanding with the vehicle i purchased bit have been reassured this will be taken care of very soon, provided this issue gets resolved I will be extremely happy and will recommend Dorschel whenever possible More

Good Place to Buy It was awesome experience to talk to the sales persons. They will work with you to find the right car within your budget. My new year started with Rav It was awesome experience to talk to the sales persons. They will work with you to find the right car within your budget. My new year started with Rav 4. More

Sale person is very efficient and friendly We bought a new 2014 Avalon XLE hybrid. The price after the Comp Check offer and the rebate was good and couldn't be negotiated. There was no hidden c We bought a new 2014 Avalon XLE hybrid. The price after the Comp Check offer and the rebate was good and couldn't be negotiated. There was no hidden charges, everything was laid out. No need to sweat by the pressure from the sale manager like other dealerships. The sales person Ian Lewert thus can be very efficient and friendly but firmly sticks to the sale price. Although we know other places like Batavia has a same car with more add-on items, and would compete with the price with Dorschel, we are happy to buy from Dorschel for its reputation and from our past experience, and with the fact that it doesn't have other hidden cost which we have seen too many from other dealerships. This is a good way to do business if you have done your research and have your choice/decision made up. We are happy with the trade-in price for our old car too. More

great place to buy a car This is second new auto I purchased at Dorschel Toyota in last 17 months. Always get a great price on new car, and then a fair value for trade in. Us This is second new auto I purchased at Dorschel Toyota in last 17 months. Always get a great price on new car, and then a fair value for trade in. Usually take approx. 3 hrs. to do entire transaction.. Salesperson is very courteous and used car appraiser very honest. Hard to consider another dealer when Dorschel is so on top of things. More

An Enjoyable Auto Purchase Experience My wife and I purchased prior automobiles from Dorschel. Our favorite sales person, Ronnie Levine, has retired, and she highly recommended Frank Gatte My wife and I purchased prior automobiles from Dorschel. Our favorite sales person, Ronnie Levine, has retired, and she highly recommended Frank Gattellaro. Ronnie actually came into the office while we selected a beautiful Toyota Avalon Hybrid. This is the first and only luxury automobile we have purchased, Frank was very understanding or our complicated situation of trading in older used vehicles and gave us a reasonable trade in value for these autos with the assistance of Rusty. The "comp check" system at Dorschel really does give you the lowest price, and we were impressed with the prices and the quality of the service. Frank had us briefed on the Entune system with Frank Montalbano who was very helpful. The manager Evan Stark we greatly appreciate for helping optimize our purchase experience. We actually enjoyed the experience. This was the best car buying experience we have ever had. We recommend this dealership and our sales team with high enthusiasm and without reservation. Thank you, Dorschel! More

Cust service I worked with salesperson Mike Peterson. He was friendly and answered all my questions perfectly. He went above and beyond my expectations. I will rec I worked with salesperson Mike Peterson. He was friendly and answered all my questions perfectly. He went above and beyond my expectations. I will recommend Dorschel and Mike Peterson to others. More

Was an horrible experience. My appointment was for 8:30 a.m. and yet I'm still here and it's currently 1:00 p.m. I came in for service due to my "ABS" light coming on and off, which when I called them some a.m. and yet I'm still here and it's currently 1:00 p.m. I came in for service due to my "ABS" light coming on and off, which when I called them someone at the front desk said if its not staying on then there isn't anything wrong with it, then proceeded to say it could just be an sensor. So I ended up going to the store while my car was being serviced and they never even called me. So once I got back... They said we tried both numbers you have on file and no answer, then once I asked what numbers they had, it was correct but they never called. Smh! The lies just continued. Now they say that it's a $50 deductible because the ABS isn't covered, but I only had the car for 2 months! What I'm saying is that "Upstate Auto" is a horrible company that tries to feed you to get the premium plan and come to find out. Your really screwing yourself! And Dorschel Toyota isn't any better, well at Least this location. At this point I'm seriously upset, because the employees don't know what they're talking about and giving false advice and are liars! And I'm still waiting.... Ugh never again. Upstate Auto on West Ridge Road is a Horrible and I repeat Horrible company.... They make it sound good to sell you the car and then leaves you high and dry when something goes wrong. It's not the money, it's the principal. Signed, Angry Customer More