Bob Johnson Volkswagen of Rochester

I brought my Volkswagen Cabrio in for service at this dealer because the check engine light was on and when I was driving over 45 MPH, the car was not shifting gears and the RPM was between 40-50. I rec dealer because the check engine light was on and when I was driving over 45 MPH, the car was not shifting gears and the RPM was between 40-50. I received a call back from the service department stating that the car had a coolent leak and the air meter needs replacing. I picked up the car later that evening and as soon as I got on the highway, going over 45 MPH, the car did not shift gears and the RPM was over 40. I immediately turned around and brought the car back to the dealer. The service technician called us back the next day and said that the car needs a tune up and that would solve the problem. This did not solve the issue and I had to take to car to a transmission shop to fix the problem. More

I brought my Volkswagen Cabrio in for service at this dealer because the check engine light was on and when I was driving over 45 MPH, the car was not shifting gears and the RPM was between 40-50. I rec dealer because the check engine light was on and when I was driving over 45 MPH, the car was not shifting gears and the RPM was between 40-50. I received a call back from the service department stating that the car had a coolent leak and the air meter needs replacing. I picked up the car later that evening and as soon as I got on the highway, going over 45 MPH, the car did not shift gears and the RPM was over 40. I immediately turned around and brought the car back to the dealer. The service technician called us back the next day and said that the car needs a tune up and that would solve the problem. This did not solve the issue and I had to take to car to a transmission shop to fix the problem. More

This is the first and last time i will ever do any business with this car dealer. I was not only lied to but i was jerked around time after time with them. The finance department doesnt do its deals o business with this car dealer. I was not only lied to but i was jerked around time after time with them. The finance department doesnt do its deals on time, and Tom Camp is the general sales manager. I am not sure if he hates me because i am a girl, or what the deal is, what i do know is this: both tom and joe lied straight to my face...its been very frustrating to go through this whole ordeal. More