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Bob Johnson Volkswagen - Service Center

Watertown, NY

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20 Reviews

20 Reviews of Bob Johnson Volkswagen - Service Center

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May 22, 2020

Great experience. Manager was friendly and even reminded me that my 10k and 20k services were complimentary on my new Atlas. My experience with Dealer Service in the past ranged from Poor to Average but FX More

by Lance
Recommend Dealer
Yes
Employees Worked With
Girard
May 25, 2020 -

Bob Johnson Volkswagen responded

Hi Lance - It means so much to hear that our service stood out to you. Thank you so much for sharing this feedback and rating FX Caprara Volkswagen five stars! We look forward to your next visit with us.

May 14, 2020

Always a pleasant experience when I have any issues with my vehicle. Very knowledgeable and friendly staff. Will always use the dealer for my service needs. More

by Pluto9963
Recommend Dealer
Yes
Employees Worked With
Service dept
May 14, 2020 -

Bob Johnson Volkswagen responded

It means a lot to hear that you enjoy your visits with us at FX Caprara Volkswagen. Thank you for trusting us with your vehicle time and time again! We look forward to working together for years to come.

May 09, 2020

Excellent sales and service department. Courteous, clean and accommodating. Go the extra distance in customer service. Would not go anywhere else. Highly recommend this dealership. More

by rkovacs
Recommend Dealer
Yes
Employees Worked With
Brett and Gerard
May 11, 2020 -

Bob Johnson Volkswagen responded

Thank you for leaving FX Caprara Volkswagen a five-star review! We're proud to have your business and look forward to taking care of you next time.

May 08, 2020

Service Manager understood my request. Service Manager relayed request to Technicians. The team went above & beyond to my satisfaction. I am very happy with results. More

by Dancer
Recommend Dealer
Yes
Employees Worked With
Gerard & Dylan
May 08, 2020 -

Bob Johnson Volkswagen responded

For you to say that our Service Team went "above and beyond" makes our day! Thank you very much for being an FX Caprara Volkswagen customer. Hope to see you next time.

May 06, 2020

I have had nothing but quality, friendly service from the folks at VW! Thank you for everything. I have purchased 3 cars from this dealership, and have been pleased every single time! More

by Lauren V
Recommend Dealer
Yes
Employees Worked With
Chris and Lawrence
May 06, 2020 -

Bob Johnson Volkswagen responded

Hi Lauren - It's our pleasure to assist you and we really can't thank you enough for your repeat business! All of us at FX Caprara Volkswagen are grateful to have you as a customer. Enjoy your day!

May 02, 2020

Gerard and Walt were both extremely helpful to get me scheduled and then get my car fixed the same day. The loaner made it even better. More

by Rtague
Recommend Dealer
Yes
Employees Worked With
Gerard, Walt
May 04, 2020 -

Bob Johnson Volkswagen responded

Thank you for taking the time to review FX Caprara Volkswagen! It's great to hear that Gerald and Walt helped you out and earned your five-stars!

May 01, 2020

We love the Caprara Volkswagen.Great customer service with great people that work here. I would recommend FX Caprara Volkswagen to anyone and I will definitely go back again thanks Caprara. Thanks to Ger More

by Debra.schumacher49
Recommend Dealer
Yes
Employees Worked With
Gerard
May 04, 2020 -

Bob Johnson Volkswagen responded

Thank you for leaving us such a great review, Debra. We're proud to have earned your business at FX Caprara Volkswagen!

April 30, 2020

Great personal service. Prompt and responsive. Friendly staff. Would highly recommend to anyone. Facilities are up to date and technicians are knowledgeable. A plus dealership. More

by intmed
Recommend Dealer
Yes
Employees Worked With
Gerard
Apr 30, 2020 -

Bob Johnson Volkswagen responded

Thank you for the fantastic feedback about our service and facilities! We really appreciate your five-stars and A+ rating. Enjoy your day!

April 25, 2020

Excellent products and support FX always helps us take great care of our now 10 year old Jetta GLI. She looks as good as new and performs that way as well thanks to their help. More

by tlwalsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard
Apr 27, 2020 -

Bob Johnson Volkswagen responded

Thank you for the review! It has been our pleasure to service your Jetta GLI, and we look forward to working with you for years to come here at FX Caprara Volkswagen.

May 15, 2019

Service I highly recommend FX Volkswagen for all your car needs Sales. service etc. from trading in or buying a vehicle they will work with you to get the b More

by Weezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Tyrrell is by far the best salesman and very courteous with his customers.
May 15, 2019 -

Bob Johnson Volkswagen responded

Thank you for trusting us with all your auto service needs! We are thrilled to have you as a loyal FX Caprara Volkswagen customer.

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