Bob King Autohaus

Great dealership Not only does this dealership care for your car, they also take into consideration the amount of time you spend at the dealership. Who wants to wait a Not only does this dealership care for your car, they also take into consideration the amount of time you spend at the dealership. Who wants to wait around all day to get your car serviced? They provide accurate estimates on service completion, if its longer than you want, they will even loan you a vehicle. Their pricing on vehicles and service cannot be beat by any other dealership around. Staff have a great attitude and cater to your needs. I am grateful to be serviced well and all of my questions answered. Thank you. More

Terrible Car Buying Experience Stay Away!!! Worse car buying experience ever. After paying cash for a CPO it took over 2 months for a lien release on the vehicle after being told th Stay Away!!! Worse car buying experience ever. After paying cash for a CPO it took over 2 months for a lien release on the vehicle after being told there was no lien. Different story from everyone, from management to sales they lie & enjoy it, no return calls until they were threaten with legal action. Was told they did not have the title, original dealership could not locate the title, the bank had a lien on the vehicle, could not contact the bank, car should not have been on the lot for sale. Two months of headaches & they have the nerve to say I have no right being upset. Do not trust them...I learned the hard way. More

Amazingly disappointing service I would like to describe my experience with having my Mercedes repaired at Bob King. The car was delivered to Bob King because the ignition keys would I would like to describe my experience with having my Mercedes repaired at Bob King. The car was delivered to Bob King because the ignition keys would not turn in the ignition. I told the advisor that the car had displayed codes that pointed to replacing the EIS (electronic ignition switch). His reply was that to be able to diagnose the issue, he needed to replace the front SAM (signal acquisition module). This part costs about $1000. I was offered a discount so that the SAM replacement would be more palatable. Before authorizing this repair I felt that I needed justification, so I took time away from a busy day and went to investigate. I did not see the issues that had been explained to me with the SAM so I declined the replacement of the SAM. It turned out that this part did not need replacing to fix the ignition issue. This appears to be a violation of North Carolina GS 20-354.8(3). After the EIS was replaced, my keys would not program to the EIS. I was asked to authorize the purchase of another key. I was hesitant and did some research before I gave permission. When the new key also didn’t work, the ignition lock was replaced. I asked the advisor about the repairs and he stated that both the EIS and the ignition lock were electrically faulted. I requested that a copy of the bill be sent to me before I picked up the car to expedite my time at the dealership. I received a photograph via text that was illegible, so I requested that a copy be e-mailed to me and I gave my e-mail address. Even with several communications, a copy of the bill never arrived. Upon arrival at the dealership and review of the bill, I noticed that the discount promised to me was not accounted for. Further review of the bill showed that the car had been washed and detailed. When I finally got the car, I could see from quite a distance that there was substantial amounts of tape residue left on the car surrounding the driver side door. I also saw patches of dirt on the front fender. Even with this evidence pointed out, the advisor insisted that the car had been washed. The car was taken back and cleaned and although it was better, there was still tape residue. Once again, it was taken back and cleaned and brought to me again with tape residue. I was expecting that I should have to spend at most fifteen minutes to pay for and pick up the car, instead I was at the dealership for two and a half hours. After an e-mail to the customer service manager, I learned that the advisor had once again lied to me by telling me that the EIS was faulted. I was reimbursed for the cost of the EIS and the associated labor. The dealership has declined to finish the job of removing the tape residue which is fine with me because I do not trust them. More

Great Service Dept, Very good experience and Timely Service I brought my 2011 c300 into their Service Department. The vehicle was making an irregular noise and their team broke down the diagnosis in a quickly I brought my 2011 c300 into their Service Department. The vehicle was making an irregular noise and their team broke down the diagnosis in a quickly manner and clearly stated the maintenance process that needed to be completed. Mark V. was the rep and he was polite and professional during the whole process. I use Carmax for my service plan but I would most likely switch to their plan to take out the third party and deal with the Mercedes team only. I had confidence and trust with their reps from the moment I walked in. Mark V. also threw in a tire for a spare due to a miscommunication on my part, showing that they truly care about your future service and satisfaction of service. More

Customer Service beyond Compare Robin Williams is by far one of the friendliest, most knowledgeable and truly the most patient sales person that I have ever had the please of working Robin Williams is by far one of the friendliest, most knowledgeable and truly the most patient sales person that I have ever had the please of working with. I am not new in the purchasing or leasing market; however I am a very picky individual. There are certain things that I like and require and others I really don't care one way or the other. Robin Williams is the type of salesman who listens. Takes requests into consideration and then presents you with what can be accomplished. Now it's up to you to decide what you want to do. Without the pressure. Robin has delivered what you requested. All you need to do now, is select you car. Not always an easy choice. Good luck. Who knows, Robin might even help you do that. Just ask him. Personally, I think he rocks! Thanks Robin! One of your many satisfied Customers! Angela Armke More

My husband and I buy and keep our automobiles a very long time. We have had an Acura 2.5 TL for the past 15 years, so were ready for a new car. We decided to check out an SUV for our new vehicle. We have n time. We have had an Acura 2.5 TL for the past 15 years, so were ready for a new car. We decided to check out an SUV for our new vehicle. We have never had a Mercedes and are thrilled with our new GLK 350. The whole experience from start to finish was professional,easy and the dealership continues to be helpful with any request we have called for. We are very happy with our choice. More

Del Eaves was friendly, courteous, and knowledgeable. I was greeted with a friendly smile and he was very accommodating with securing transportation while my vehicle was being worked on. My vehicle was re was greeted with a friendly smile and he was very accommodating with securing transportation while my vehicle was being worked on. My vehicle was returned to me promptly and clean. the price quoted was exactly what I paid for services rendered. More

Bob King MB service center has been my service dealership for over 14 years. They service our two MBs - always outstanding service! I attribute the 278,000+ of breakdown-free miles on our 94 S420, in part, t for over 14 years. They service our two MBs - always outstanding service! I attribute the 278,000+ of breakdown-free miles on our 94 S420, in part, to their great technicians and service staff. The service Manager, Del Eaves, is outstanding – he has been at the dealership for a long time: he’s a true professional!! He and his service reps know how to take care of the customer…prompt check in/checkout, courtesy van rides, calls to explain any work required, good counsel on courses of action, updates and a call when the car is ready. I highly recommend this dealership! More

Dmitry is very knowledgeable about the many options available on a new Mercedes. Once the car was delivered, he took his time to adjust the car to my particular settings. He is always available for aft available on a new Mercedes. Once the car was delivered, he took his time to adjust the car to my particular settings. He is always available for after sales questions. More