Bob Mariano CJDR - Service Center

Great Service Experience Recently had a great service experience. Spoke to Ken who put in place a plan to review the issue. Shannon kept me informed with progress and update Recently had a great service experience. Spoke to Ken who put in place a plan to review the issue. Shannon kept me informed with progress and updated with resolution. Car was ready when I arrived, hassle free experience. When we worked with Jeff in Sales he assured us the Service experience would be just as easy as the sale. Jeff was right. More

Poor Service I brought my 2015 trail hawk in for a noise I heard in the front when in four-wheel-drive. I was told it was a broken ball joint. I have the extended I brought my 2015 trail hawk in for a noise I heard in the front when in four-wheel-drive. I was told it was a broken ball joint. I have the extended warranty plan, but was told it doesn't cover this particular part. They said it will cost me $1000 to get fixed. Then the service rep told me that there are 20 different warrantee packages, which I was never told about at any point after buying the jeep. I am talking to Chrysler now because it was never disclosed that there were different warranty options. The dealership did not let me keep the loaner I had even though I was told to leave my jeep at the dealership over the weekend until everything was straightened out, by Chrysler. They also told me that it could be dangerous if the ball joint snaps totally. I don't consider it good customer service at all to send a customer home in a dangerous jeep because they could not let them keep the loaner over the weekend. I have brought the 2015 jeep in multiple times for different issues. I had to replace the whole transmission at 6000 miles, which is absolutely ridiculous. This is when I was told by Chrysler that I would receive a five year warranty that would cover everything because of all the problems and time I had to deal with, with my brand new Jeep. My recommendation is to do a lot of research before you spend your hard earned money on a piece of junk! More

Warranty work and inspection Cliff has been my go to person for over 15 years when needing a new car. Recently, Gary was helpful when needing a loaner car while my Dodge caliber Cliff has been my go to person for over 15 years when needing a new car. Recently, Gary was helpful when needing a loaner car while my Dodge caliber was having warranty work. Upon returning the loaner, Gary helped to move the car seat to my car, which is no easy task! Keep up the great service guys! More

Great job as always They are the best here at Bob Mariano's! Never have a problem booking, servicing. In and out, great outcome with any issue. They have my vote, no wh They are the best here at Bob Mariano's! Never have a problem booking, servicing. In and out, great outcome with any issue. They have my vote, no where better! More

service Only problem was service tech forgot to reset service mileage to zero. I corrected the problem with the phone-call help from your service dept.' Only problem was service tech forgot to reset service mileage to zero. I corrected the problem with the phone-call help from your service dept.' More

XM ISSUES We had to have our XM software updated. The service Dept. Was very professional peppered with humor. They were honest regarding wait time which helped We had to have our XM software updated. The service Dept. Was very professional peppered with humor. They were honest regarding wait time which helped me to strategize my use of time. Much appreciative to their team! More

WARRANTY WORK I was completely satisfied with the work that was done on my 1500. All the people were very professional and amiable. I would not think of taking my v I was completely satisfied with the work that was done on my 1500. All the people were very professional and amiable. I would not think of taking my vehicle anywhere else. More

Great Service The service I received at Bob Mariano Chrysler Jeep Dodge Ram was second to none. I was in the middle of a business trip and realized my vehicle was The service I received at Bob Mariano Chrysler Jeep Dodge Ram was second to none. I was in the middle of a business trip and realized my vehicle was overdue for an oil change. Bill helped me make a last minute appointment for service on my vehicle. When I arrived, Gary greeted me and helped me get my vehicle serviced quickly. This is a well run dealership/service department top down! More

Always great service I have bought and had my cars serviced at Mariano's and have always had a great experience. Both the sales and service people I have dealt with have I have bought and had my cars serviced at Mariano's and have always had a great experience. Both the sales and service people I have dealt with have been both knowledgeable and helpful. More

Oil change and tire rotation I am a long time customer. My appointment for an oil change and tire rotation was at 9:00 and performed in a very reasonable time. Shannon usually set I am a long time customer. My appointment for an oil change and tire rotation was at 9:00 and performed in a very reasonable time. Shannon usually sets up my appointments and is very courteous and professional. More