Bob Mariano CJDR

I called Bob Mariano CJDR after having a bad experience at the dealership where I bought my Challenger. I brought my car in for an oil change and was seen right away, the staff were all very pleasant and went out of their way to be nice, and the service took barely any time at all. Prices are also good and competitive with others in the area. Definitely recommend!

As usual I was able to get an appointment when I wanted. The problems quickly identified and fixed immediately. Great service and outstand personable personnel!.

Leaving work one day, went to wash the windshield and nothing happened on the driver side. Opened the hood and noticed the tubing was hanging. Stopped at dealership on my way home. They took my car right in without an appointment and fixed it. Great service!

When I have my vehicle serviced I know the sales people and the service people. They always say hello to me when I am in the waiting area. Shannon is my tech support, She does a great job, I only ask for her.

For various reasons, I had to reschedule my service appointment 3 times. The service reps who took my calls were always pleasant, understanding & accommodating. When I finally brought my Jeep in for service, Gary treated me with courtesy & respect. All service was done as requested in under the estimated time. Gary was very pleasant & worked hard to meet our needs. While my husband &I waited, we enjoyed visiting with Alex, our sales person, whom we always enjoy spending time with, & Frankie.

They are always easy to make an appointment at my convenience. Easy to get to. Plenty of magazines to look at while waiting but not much of a variety at least when I was there.

Recently had a great service experience. Spoke to Ken who put in place a plan to review the issue. Shannon kept me informed with progress and updated with resolution. Car was ready when I arrived, hassle free experience. When we worked with Jeff in Sales he assured us the Service experience would be just as easy as the sale. Jeff was right.

I brought my 2015 trail hawk in for a noise I heard in the front when in four-wheel-drive. I was told it was a broken ball joint. I have the extended warranty plan, but was told it doesn't cover this particular part. They said it will cost me $1000 to get fixed. Then the service rep told me that there are 20 different warrantee packages, which I was never told about at any point after buying the jeep. I am talking to Chrysler now because it was never disclosed that there were different warranty options. The dealership did not let me keep the loaner I had even though I was told to leave my jeep at the dealership over the weekend until everything was straightened out, by Chrysler. They also told me that it could be dangerous if the ball joint snaps totally. I don't consider it good customer service at all to send a customer home in a dangerous jeep because they could not let them keep the loaner over the weekend. I have brought the 2015 jeep in multiple times for different issues. I had to replace the whole transmission at 6000 miles, which is absolutely ridiculous. This is when I was told by Chrysler that I would receive a five year warranty that would cover everything because of all the problems and time I had to deal with, with my brand new Jeep. My recommendation is to do a lot of research before you spend your hard earned money on a piece of junk!

We are thrilled to be back and buying another Jeep from the Bob Mariano team! Our new Wrangler makes this vehicle number 7 and we will come back again. We appreciate great service and bring all of our vehicles here to be serviced routinely. We enjoy being part of the Mariano family and Cliff is great to work with!!!!!

Cliff has been my go to person for over 15 years when needing a new car. Recently, Gary was helpful when needing a loaner car while my Dodge caliber was having warranty work. Upon returning the loaner, Gary helped to move the car seat to my car, which is no easy task! Keep up the great service guys!