Bob Maxey Ford of Howell

Outstanding customer service! Prompt to return phone calls. I would highly recommend them to anyone. Prompt to return phone calls. I would highly recommend them to anyone. More

MY SALES PERSON TINA IS THE REASON I KEEP GOING BACK TO BOB MAXEY FORD. SHE ALWAYS TAKES CARE OF ME & MY FAMILY REGARDING GETTING THE BEST DEALS POSSIBLE. BOB MAXEY FORD. SHE ALWAYS TAKES CARE OF ME & MY FAMILY REGARDING GETTING THE BEST DEALS POSSIBLE. More

Jenny, Paul and Billy were all great. My Escape was serviced quickly and correctly. Everyone at the dealership is kind, helpful and answered all my questions completely. My Escape was serviced quickly and correctly. Everyone at the dealership is kind, helpful and answered all my questions completely. More

Fast friendly service. Ordering this last car was frustrating trying to get correct rims. Have case#42634203 as of 5/4/23 trying to figure the upgraded rims to put on 2023 Ordering this last car was frustrating trying to get correct rims. Have case#42634203 as of 5/4/23 trying to figure the upgraded rims to put on 2023 Escape ST Elite. My guy, Dan purchased for me, Audrey Becker with me as co owner. They reordered rims what dealer has listed for 5,000.00. We had replaced from original ones. They made us keep and said we have to resell after 2nd set was put on that we paid $5,000.00 for....and they're Still not what is shown on model when you do the "build your car" option and pics of ALL BLACK rims. Dealer sales staff says they have been working on for 3 weeks now to find correct style?. I dont even want to drive this car without the correct rims. Took us over a year to save for this car which will probably be the last car i drive at my age. Not a happy customer right now. Audrey Becker More

Very fine sales team every person. was very nice and polite and try to help people. was very nice and polite and try to help people. More

Michael was very helpful, knowledgeable and made our experience today at Bob Maxey Ford an enjoyable one. Car shopping can be frustrating and tedious, but I have to say this time it wasn't. I will be b experience today at Bob Maxey Ford an enjoyable one. Car shopping can be frustrating and tedious, but I have to say this time it wasn't. I will be back the next time we are in need of a vehicle. More

Will was great to work with as he answered all our questions & made the purchasing process easy. questions & made the purchasing process easy. More

Bought my first new car with Bob Maxey and had a great experience! Caleb was very helpful. experience! Caleb was very helpful. More

Very clean establishment with a nice waiting lounge to wait for completion. Car was ready in time promised wait for completion. Car was ready in time promised More

The truck wasn't exactly what I thought that I had ordered, but with one exception I like it. The fact that it didn't have Sirius was, is and continues to be a bummer. At any other time, I would have ordered, but with one exception I like it. The fact that it didn't have Sirius was, is and continues to be a bummer. At any other time, I would have refused to accept the vehicle. It still burns me every time that I have an issue with it. Financing was a mess. All previous trade ins, any extra costs were rolled into the new price. I expected that and it didn't happen. The truck was delivered weeks late.I later found that, with out any written communication from Ford, that I was expected to know that I needed to contact Ford Credit to extend my lease. As a result of not knowing this, Ford Credit seriously dinged my credit rating. Then, after already doing an early review of the truck, in my presence, they did another one and, allegedly, found a whole new set of problems which they charged me for. They also charged me for the damage on the tonnue cover, which was not part of the lease. I had transferred it from a previous truck. Twice, they've said that they would take that off the bill and that they would revert to the original review of the truck. They still haven't done that. That whole experience has really soured me on dealing with Ford Credit which means I probably won't be able to lease another Ford vehicle. More