Bob Maxey Ford of Howell - Service Center

Ecosport exhaust system My Ecosport exhaust system rusted out after one year. Ford OK'd a new system to be installed on my vehicle. When I received my vehicle after install My Ecosport exhaust system rusted out after one year. Ford OK'd a new system to be installed on my vehicle. When I received my vehicle after installation it was externally load as I drove it home. I could not return to the dealership to question the problem due to me have to leave town for two weeks. I did however call the service department and let them know that when I returned to town I would bring the vehicle back. My vehicle set in my garage for the two weeks that I was gone. Upon my return I took the vehicle in and they said they would find out why it was making all the noise. When finished they told me that they rehung the system and also pointed out a dent to the muffler, They as much as said that I dented it somehow. I drove home to my garage and back to the dealership after the two weeks I was gone. I find it hard to believe it was dented by me as it was only driven to my house and back to the dealership. I believe it was dented during installation and they refused to admit that it had happened at their facility. It doesn't make any more noise but the muffler is still dented and will remain so until failure. I do like Bob Maxey Ford for my vehicle purchases and will continue to use them. This will just leave a bad taste in my mouth for now. More

Service Best service I have ever had at a dealership always friendly and go out of their way to service you, plus you always get a free car wash. Best service I have ever had at a dealership always friendly and go out of their way to service you, plus you always get a free car wash. More

The service at this dealership is beyond compare my truck runs and drives like it did when new just a great place to do business number one in my book runs and drives like it did when new just a great place to do business number one in my book More

Outstanding service department! Able to locate problems other dealerships could not. The ability to schedule service appointments in a timely manner puts Bob Maxie Ford at the top of the list! Bob Maxie Fo other dealerships could not. The ability to schedule service appointments in a timely manner puts Bob Maxie Ford at the top of the list! Bob Maxie Ford continues to earn my business! Bravo to this dealership, it's staff and service department.... More

Went for oil change and tire rotation. I got right in and everyone was more than helpful. They told me how long it would take and it right on time. The waiting room was clean and relaxing. I got right in and everyone was more than helpful. They told me how long it would take and it right on time. The waiting room was clean and relaxing. I have leased my last 2 cars from this here and would not go anywhere else. Everyone is so helpful and they always do a good job More

Always treated right From the Sales staff to the Service department we are always treated like we are their only customer. I have been going to this Location Since 1980 a From the Sales staff to the Service department we are always treated like we are their only customer. I have been going to this Location Since 1980 and would not consider anyplace else. More

Perks galore! Love the snacks and drinks in the waiting room, as well as the free car wash. Also appreciate my saleswoman, Jenny Olrich - who goes out of her wa Love the snacks and drinks in the waiting room, as well as the free car wash. Also appreciate my saleswoman, Jenny Olrich - who goes out of her way to help. Especially in downloading phone to the car. She is also trustworthy. More

Very knowledgeable & friendly service staffVery Very knowledgeable & friendly service staff Very accommodating and thorough in explaining what service was completed and provided service and vehic Very knowledgeable & friendly service staff Very accommodating and thorough in explaining what service was completed and provided service and vehicle diagnostic report. Also visited new car sales area discussing new 2020 vehicles available this year with sales manager Jeff Moon who was very informative More

Was very happy, needed my tire fixed and they had me in and out in less than 30 min. The Chevy dealer wanted $50 and said it would take 2 1/2 hours and out in less than 30 min. The Chevy dealer wanted $50 and said it would take 2 1/2 hours More

Worst service experience ever,past 8 months worth,they can not fix anything the fist time,or second time,cause more damage then they fix,dented up my hard tonneau like bed cover,owner tells me he's not go can not fix anything the fist time,or second time,cause more damage then they fix,dented up my hard tonneau like bed cover,owner tells me he's not going to fix it,absolute joke. More