Bob Maxey Ford of Howell - Service Center

Had our 2017 Escape in the Bob Maxey collision shop recently We were extremely happy & pleased with the outcome & timing of the excellent job. What was less than pleasing is that calls had to be made from me whe We were extremely happy & pleased with the outcome & timing of the excellent job. What was less than pleasing is that calls had to be made from me whenever an update was needed. 3 examples come to mind: . It had been established that our vehicle would need 3 or 4 days of work... it was agreed on 8/1 that we likely need to leave our car for 3-4 days for the job & we were assured that we would get a call when the parts came in & scheduling be made.... had to make a call on a friday to see if the parts were in & we could be scheduled... the positive response was yes... it would have been better if we got the call from dealership. . Near the end of the 3rd day, called again to get our status... it would not be ready for at least another day,,, again, it would have been better if we got the call from dealership. . On the 4th day, called again ~5:20p (collision shop closes at 6p) for status... response was yes WE THINK your vehicle will be ready today... once again, it would have been better if we got the call from dealership. Called again at ~5:40p... response was yes your vehicle is ready, but the paperwork is not, & we will TRY to have it ready for you to take it home today... again, it would have been better if we got the call from dealership. It should be stated that we did not have a 2nd car during this period & we were in a bind. Dealership was aware, & offered us a loaner, but that would have pushed us back a couple of weeks more & we thought from a safety standpoint, that it best to to have the vehicle fixed sooner than later. Would we have the vehicle serviced by the collision shop again? YES... as stated, they did a great job... if & when that happens, we will be similarly frustrated with the one-way communication we might face if it is no better than it was in our recent experience. As a Ford retiree, I really want Ford & its dealerships to succeed. More

Service work Took vehicle in for warranty work and vehicle wasn’t repaired. It s worse now than before I took vehicle in to dealership. Not very happy. 👎🙁 Took vehicle in for warranty work and vehicle wasn’t repaired. It s worse now than before I took vehicle in to dealership. Not very happy. 👎🙁 More

Excellent I came in and they assessed the damage on my car quickly. They said they would call in a couple weeks when they had a loaner and they did. I did not h I came in and they assessed the damage on my car quickly. They said they would call in a couple weeks when they had a loaner and they did. I did not have to call them. They completed the work in timely manner and let me know in advance when it would be done. I left my garage opener in the loaner and they made arrangements for me to get it on a Saturday. I could not have asked or gotten better service! More

Fixed Stop and Go feature on my Escape I was very satisified with the service I received from Dan the service manager and his crew in the service department. After three tries Dan looked up I was very satisified with the service I received from Dan the service manager and his crew in the service department. After three tries Dan looked up to see what others were doing with the problem and had it fixed. I don't live in the area and I drive to Howell from Novi for service and I don't mind with the service I received. Thank you, More

Great Service Staff is always friendly, helpful and more importantly, get work done in a reasonable timely manner. I have never been disappointed, and it is the fi Staff is always friendly, helpful and more importantly, get work done in a reasonable timely manner. I have never been disappointed, and it is the first Ford dealership that actually values both you as a customer, and your voice as a consumer. More

fast and effecient Went in for an oil change and an issue with the cruise on my 2018 F150, They called shortly and they said it was all set which I was wondering if they Went in for an oil change and an issue with the cruise on my 2018 F150, They called shortly and they said it was all set which I was wondering if they had time to fix cruise and sure enough it was taken care of. Some switch problem. Good Job Guys. More

What a nightmare!! I have had nothing but trouble after bob maxi ford fixed my recalled coolant system. It’s over heated a dozen times or more welded my dual clutch toge I have had nothing but trouble after bob maxi ford fixed my recalled coolant system. It’s over heated a dozen times or more welded my dual clutch together and caused irreversible damage to the engine and other components. I took it in about two months ago and said there was white smoke coming from exhaust and it was shifting hard I wanted them to look at transmission and check fluids. ( I also need a wheel bearing fixed) they had car ready next day and said everything was fine they seem no issues besides wheel bearing they fixed. Two weeks later my car will not move. They say the clutch is welded together and the transmission fluid is burnt. With no explanation!! How could this be I just had them look at it everything was fine they said. I told them I didn’t wanna put a bunch of money in vehicle if we couldn’t get the other issues (coolant system) white smoke ect. They proceeded with fixing the transmission without addressing any of the other issues. The coolant system is still messed up it has overheated 3 times since then. They have avoided me and this car since claiming they are backed up and can’t get car in. That’s fine I’m taking my car somewhere else where I’m treated with respect and car is properly fixed. I’m a very reasonable man and gave them several opportunities to do the right thing and they have declined in fact they’ve been real xxxxty like it’s my fault or I messed up car. So I have been forced to seek legal action as they are not willing to man up to their mistakes even though they’re blatantly clear!! I meet with my lawyer on Monday and from what I see should be an easy case! More

THE BEST SERVICE EVER!! I have been to a lot of dealerships and delt with a lot of service people but NEVER ONE QUITE LIKE JIM W. He went above and beyond like nothing I have I have been to a lot of dealerships and delt with a lot of service people but NEVER ONE QUITE LIKE JIM W. He went above and beyond like nothing I have ever seen. When my aftermarket warrenty tried to weasel out of paying Jim and his team proved my case to them and had them cover my claim!! I have NEVER in all my years EVER had a service department like Bob Maxey. They go above and beyond a service department these people Jim and his term get it. They are 100% for there costumers and go above and beyond! I have had many different brands of vehicles and it all starts out the same way great sales people but then the times comes to get service!! 😱🤬and I would rather get a colonoscopy awake than to deal with service people that know nothing about car and trucks they just know what the mechanic told them oh and they don’t think warranty will cover it??? The story of my life!! Bob Maxey Ford and Jim W. Will leave you speechless no fighting no hassling just the truth great communication and no Drama!! I can’t believe I’m writing this but it’s the Truth!! Bob Maxey’s service department and Jim W. Are definitely MAKING AMERICA GREAT AGAIN!! The best dealership service experience I have ever had in 50years!! I must also add Rick the transmission mechanic he explained what happened to my trans to me but also my warranty company that tried everything in there power NOT TO COVER MY Claim!! But Jim and Rick the transmission guy and the person responsible for putting them into there position at Bob Maxy are super hero’s to me!! I have already switched people from my family and office to your dealership 1000% because of your SERVICE DEPARTMENT JIM W! A Real life SUPER SERVICE HERO!! Thank you Bob Maxey. I feel sorry for the other ford dealer down the street if there costumers ever find out about the service department AND Jim W. at BOB MAXEY it’s GAME OVER THEY WILL NEVER GO BACK TO THERE SERVICE DEPARTMENT EVER AGAIN!! Jim W. You made writing this review effortless very easy to do THANK YOU FORD MOTOR COMPANY YOU SHOULD HAVE ALL OTHER DEALERSHIPS BE TRAINED BY THE BOB MAXEY SERVICE DEPARTMENT!! More

Service Friendly staff great to work with . Do good work make sure everything is checked out and works properly. Keep your vehicle clean as well. Thanks Friendly staff great to work with . Do good work make sure everything is checked out and works properly. Keep your vehicle clean as well. Thanks More

Fantastic place, fantastic people! I don't give out 5 star ratings to just about anything. But I must say Bob Maxey deserves it !love this place. From our sales person, to the service I don't give out 5 star ratings to just about anything. But I must say Bob Maxey deserves it !love this place. From our sales person, to the service department, all friendly and willing to please their customers! More