Bob Maxey Ford of Howell - Service Center

Vibration Had a vibration on my 2016 from day one. At 6000 miles (at which point the truck was one year old BTW) took it in and a road force balance greatly imp Had a vibration on my 2016 from day one. At 6000 miles (at which point the truck was one year old BTW) took it in and a road force balance greatly improved the problem, enough that I wrote it off as a characteristic of an F350. Roll forward to May 2019 while doing an oil change I requested balance and rotate. Now we’re at about 15K miles BTW, so not a highly used or abused truck. I noticed nothing leaving Maxey and heading back to South Lyon...until the next morning when I went out and as I was getting on 96 I realized the steering wheel was not shaking but oscillating. It cleared up but still felt weird. On my return trip it happened again and I drove straight to Maxey, knowing there was a tire issue, and had them rotate the tires back. It took two additional visits to finally identify two “bad” tires - they would “balance” fine but their road force numbers indicated they would also put forces into the chassis which when the tires phased together, since corners cause one to roll farther than the other, the vibration was irritating. I don’t think the tech got it at first but Jim took the time to drive some extra time and once he felt it the problem was going to be solved! As I write this I’m 400 miles into a drive to Florida with a loaded 24’ trailer, which I have done twice this year prior to the repair, and the truck is smooth! Thanks Jim and company for getting to the bottom of it! More

Service on my car (The Works) Everyone in the service department who have waited on me have been great and Paul is a great Salesman. He has sold me two cars and I have been very p Everyone in the service department who have waited on me have been great and Paul is a great Salesman. He has sold me two cars and I have been very pleased. More

Lincoln MKZ Had the WORKS done. It was done timely and everything was described as perfect. Two days later the AC quit. The car has less than 40,000 mi Had the WORKS done. It was done timely and everything was described as perfect. Two days later the AC quit. The car has less than 40,000 miles so AC quitting surprised me, especially after being described as perfect. I do not blame Maxey but timing looked bad. Maxey is easy to deal with. Unless a dealer is head and shoulders above the competition I make no recommendations which is why I put no on would I recommend Maxey. I wouldn't tell anyone not to use Maxey. More

Just in time I was preparing to leave town and my "check charging station" light came on. I was able to get the car diagnosed and then fixed by the end of the nex I was preparing to leave town and my "check charging station" light came on. I was able to get the car diagnosed and then fixed by the end of the next day. I was able to leave as planned. More

Lack of detail in service Bought a new escape & they gave us a free oil change...i guess that doesnt include resetting the oil change moniter on the computer. Idiots. If i gott Bought a new escape & they gave us a free oil change...i guess that doesnt include resetting the oil change moniter on the computer. Idiots. If i gotta reset it myself, i will change it myself too. Thanks for nothing. More

Always satisfied The dealership has always done their best to satisfy me as a customer. Both sales and service go beyond most expectation. All of my issues have always The dealership has always done their best to satisfy me as a customer. Both sales and service go beyond most expectation. All of my issues have always been resolved More

Great Good People to work with. Sometimes service takes longer than expected, but acceptable. Work with you on helping find problem and recommending fixes Good People to work with. Sometimes service takes longer than expected, but acceptable. Work with you on helping find problem and recommending fixes and alternatives More

Routine maintenance After arriving at my appointment time for routine maintenance and checking in, I was waiting for a short time when service staff had foresight & ini After arriving at my appointment time for routine maintenance and checking in, I was waiting for a short time when service staff had foresight & initiative to come to me & asked if they might also assist with other service tasks I needed but I already had an appointment elsewhere for that. The scheduled services were completed there & vehicle returned clean' ready for my day to continue as planned. More

Bob Maxey Ford Honest, reliable, efficient service. For both repairs, recalls and purchases, I have always gone to Bob Maxey Ford in Howell, Michigan. This is my 4 Honest, reliable, efficient service. For both repairs, recalls and purchases, I have always gone to Bob Maxey Ford in Howell, Michigan. This is my 4th vehicle over 2 decades, that I have purchased there. More

Great service, excellent work. Knowledgeable, and timely. Great waiting area. Kept up to date with progress. When finished the vehicle was washed. Check out was quick and efficient. Knowledgeable, and timely. Great waiting area. Kept up to date with progress. When finished the vehicle was washed. Check out was quick and efficient. Great dealership for sales and service. More