Bob Maxey Ford of Howell - Service Center

Jenny, Paul and Billy were all great. My Escape was serviced quickly and correctly. Everyone at the dealership is kind, helpful and answered all my questions completely. My Escape was serviced quickly and correctly. Everyone at the dealership is kind, helpful and answered all my questions completely. More

Customer service. Its all about service. Tammy, the manager at Bob Maxey called me explaining some changes in policy regarding tire rotation on after market wheels. O Its all about service. Tammy, the manager at Bob Maxey called me explaining some changes in policy regarding tire rotation on after market wheels. Originally I was told that tire rotation would not be performed but then I got a call from Tammy offering that they would in fact do this. She actually personally arranged a return visit and I was met by the service team the day I arrived like royalty. And no charge for the return visit and service. I have purchased a platinun f150 there and will certainly return to do this again from such a dedicated professional dealership. Tammy, you brought service to the "exceeds expectations". More

Service Dept very prompt to address my service needs. They proactively communicated with me throughout the day which was very helpful and appreciated. I would highly recommend They proactively communicated with me throughout the day which was very helpful and appreciated. I would highly recommend More

Bob Maxey will always be my go to for any vehicle needs. The sales department is great, and the service department will shoot you straight and not over sell you. I trust them with every aspect of my vehicle The sales department is great, and the service department will shoot you straight and not over sell you. I trust them with every aspect of my vehicles from, majors repairs, new vehicles, and oil changes. More

Prompt, friendly, reliable service. I've been with Maxey Ford of Howell for 8 years with 3 new vehicles. They've always sent me timely service reminders and arranged appointments that f I've been with Maxey Ford of Howell for 8 years with 3 new vehicles. They've always sent me timely service reminders and arranged appointments that fit my time schedule. Their service has always been flawless. More

We have been doing business with this dealership for a number of years now and feel that there is no reason to shop elsewhere! Tina Socha is our salesperson and will make your lease or purchase a joy. In number of years now and feel that there is no reason to shop elsewhere! Tina Socha is our salesperson and will make your lease or purchase a joy. In time, there will be service required and you may have Dan Marshall as your service advisor. You will appreciate his concern for your getting the service done right and having an pleasant experience on your visit. More

They are always helpful and keep me to date on what parts my vehicle needs my vehicle needs More

This is a long one, but trust me. .. Coming from someone who personally worked in their sales department, please read my current nightmare/experience below. I worked for Bob Maxey F .. Coming from someone who personally worked in their sales department, please read my current nightmare/experience below. I worked for Bob Maxey Ford of Howell in 2016-2017 where I worked with some great people who are no longer there. There are over 50+ reviews on Google that regard to me and the great business that I did with so many amazing customers. Down to the dirt. I bought a 2014 Ford Focus Titanium from Bob Maxey while I was working there. I took it in from my customer and I knew it was a great car & I so happened to be looking. Cars been great and is now 8 years old with 103,000 miles on it. The "service transmission now" light popped up the week of 12/12. I figured it had something to do with the TCM (transmission control module) recall that's out there and called Bob Maxey to have it towed there to be diagnosed by their "award winning team." They diagnosed it and said that my ISSB sensor needed to be replaced and the cost of the part is $71 but $375 worth of labor. Seems pricey, classic dealership. I called the service manger Tammy to ask some questions about the unprofessional invoice I received that stated "clutch fluid" for $36. After Tammy shared that this price is final, I said that I'll go ahead and replace the sensor myself with my grandfather who is retired mechanic. Tammy shared that I'm already $150 owed to them because of the diagnostic fee so that's where $150 of the $325 of labor came from. I agreed to have them do the work because Tammy said they'd have it done by Monday at the latest after I was told mid January. They did the work and called me on Friday (12/16) saying my car is ready to go.... BUT... Per Billy Oatman, when they were driving it, the axle busted through the trans casing and now it will costs $8,000 to fix it... BUT... again... They just so happen to have the part I need laying around and they can do it for $2,000 now. I said no and emailed the the service manager as I was told she now just so happens to be on vacation for the next week. Tammy relayed my message to Scott Maxey unexpectedly who works in their service department as an assistant manager. Scott called me today on 12/20 saying all the things I want to hear just to then say "so what do u want us to do?" I shared my many viewpoints with him and my frustration. I told him to tell me his last offer before I take it to the next steps and reach out to the owner. He told me "I can help you out on the labor but the best I can do is $1,300." I said thank you and hung up to cool down as I couldn't believe this was all really happening. The owner, my old boss, Mike Maxey ended up calling me 10 minutes after speaking with Scott. I had to cool down still to start fresh so I let it ring and he left a voicemail. I called back & at first, he was saying all the right things and took accountability for what happened and how he understands why I'm upset. He then countered absolutely everything he said for the first 3 minutes and said they aren't going to fix it. Not only are they not going to fix it even if I paid the $1,300 that they cut down from $8,000 because per Mike Maxey, he doesn't want his team to discover new issues and have me refuse to pay for those potential issues to be fixed. BUT MIKE? This isn't connecting correctly? I took in a well taken care of car with no issues but a dash light being tripped by a sensor and now I have no vehicle at all. Not only that but he admitted to them misdiagnosing it and they pretty much told me to screw off and "if you'd like to take it the legal route then please do so because we know how that'll end" ?? -Mike Maxey So yeah... as of 2:18 pm est, my vehicle that I was planning to sell for $10,000 this week to my friends Father is now totaled pretty much & it all happened under the supervision of Bob Maxey's Employees. This will be shared & people will know of the horrible practices that go on at this place. Do yourself a favor and go to Brighton. DO NOT DO BUSINESS WITH THIS COMPANY!!!!! More

Very helpful friendly and very knowledgeable and fast. Would highly recommend them for service. And I will use them again. Would highly recommend them for service. And I will use them again. More