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Bob Maxey Ford of Howell - Service Center

Howell, MI

4.4
174 Reviews

174 Reviews of Bob Maxey Ford of Howell - Service Center

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June 03, 2021

Got me right in told me how long it would be, sent me texts and updated me and let me know when it was done. All went like clockwork! More

by ejmgsd111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember
June 01, 2021

Did an awesome job on the vehicle. Started service on time and kept me updated as the service was being done. Brandon is an awesome service writer. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
May 29, 2021

Extended warranty paid off! Was extended every courtesy by Everyone. Service fixed it promptly. Wish I could have kept the loaner; a Lincoln. But was able to go to Moms for Birthday dinner in a fixed vehi More

by baileyrj77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, sold us the car
May 28, 2021

I like the personal feeling that the service people care about you! They ask if you need help and are very courteous. I will go back again! More

by btopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
May 26, 2021

I had a few issues with the vehicle when I purchased it, problems from the factory... The team at Bob Maxey was very patient and were able to resolve the issue. More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, The Service Manager
May 26, 2021

My issues were resolved and a new engine was installed car is running great the owner and service manager were able to get it all resolved for me More

by dillansmyth2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The owner and service manager
May 08, 2021

Excellent service and totally satisfied!!! The service at Bob Maxey Ford has always gone above and beyond. The car wash is a great addition to their service. More

by tchause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
April 30, 2021

Do not buy anything from Bob Maxey Ford of Howell they will sell you a vehicle with a modification done to it and sell you the warranty knowing that it voids most of the warranty and not say anything till More

by dillansmyth2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
May 04, 2021 -

Bob Maxey Ford of Howell responded

We are sorry that we were not able to find a resolution acceptable to you. However, given the additional changes made to the vehicle since you purchased it, we cannot offer warranty coverage on the needed engine repairs. Sincerely, Dan Retherford Service Manager

May 04, 2021 -

dillansmyth2014 responded

The additional changes you are talking about were on the car when I purchased the car from Bob Maxey. I didn't change anything after purchasing the car from there so continue to lie about it and I will be contacting a lawyer and also letting people know about the shady stuff that gets pulled at Bob Maxey.

April 24, 2021

Excellent service, service advisors were polite and concerned and provided a great experience. The vehicle was brought in for oil change and tire rotation. Good job More

by jimlhamon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
April 12, 2021

I had a great experience with Bob Maxey Ford. I will definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quic More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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