Bob Maxey Ford of Howell - Service Center

Stopped in for the Works package consisting of fluid, brakes check, tire rotation and an oil change. Waited in their comfortable customer lounge enjoying a courtesy coffee and T.V. Seemed like in no time brakes check, tire rotation and an oil change. Waited in their comfortable customer lounge enjoying a courtesy coffee and T.V. Seemed like in no time My truck was done and I was on my way. More

Prompt, professional, clean, honest correspondence. Great experience. I am not down with the 25 word requirement in this responce. Sorry it seems a little pushy a bit un-natural. Let me tell you how I feel d experience. I am not down with the 25 word requirement in this responce. Sorry it seems a little pushy a bit un-natural. Let me tell you how I feel don't tell me HOW MUCH TO SAY. You had me at/with your actions/performance/sincereness of your service. Lose the format...I'm surprised in this day and age someone hasn't claimed you are bullying them for a response! LOL. I like you guys you're GREAT! More

The dealer got me right in with no appointment and repaired my tire for no charge. They do a great job, and are very honest. repaired my tire for no charge. They do a great job, and are very honest. More

I wouldn't take my truck anywhere else.Always safe, I wouldn't take my truck anywhere else. Always safe, friendly ,honest . Great service . I would highly recommend Bob Maxey dealership to everyone I k I wouldn't take my truck anywhere else. Always safe, friendly ,honest . Great service . I would highly recommend Bob Maxey dealership to everyone I know and I do often. Keep up the great work. Stay safe thanks! More

Great Service in Service Dept. Abs module reprogrammed. Great Service in Body Shop. Door realignment. Both items covered under warranty. Both Jim Wodja and Matt Burnidge were of great help. Great Service in Body Shop. Door realignment. Both items covered under warranty. Both Jim Wodja and Matt Burnidge were of great help. More

Very friendly helpful people. We feel free to question anyone and can get an honest answer. Better service than weave had at other dealerships. Would recommend this dealership. anyone and can get an honest answer. Better service than weave had at other dealerships. Would recommend this dealership. More

The Service Dept. did a fine job fixing a safety recall on my Mercury. It took a bit longer than I was led to believe, but in fairness, it was an unusual repair and required special handling. Follow up t on my Mercury. It took a bit longer than I was led to believe, but in fairness, it was an unusual repair and required special handling. Follow up to my comment/concern was pleasant and satisfying. Overall, they were quite professional and I would go back to Maxey Ford. More

I will never recommend that anyone take a damaged car to Bob Maxey Collision. At my insurance company's request I had them repair a car that had only moderate damages. They tell me now, after two full mon Bob Maxey Collision. At my insurance company's request I had them repair a car that had only moderate damages. They tell me now, after two full months, that I will be able to pick it up this afternoon. They had it so long that the insurance company told me they were no longer willing to pay for the rental car I've been using all this time. It was not until then, after they agreed to pay for the rental until my car was repaired, that they decided to complete the work. The one star rating was generous. The review above was written before I picked up my car. Given that, I did not respond to the question of whether the work performed was satisfactory. Now that I have picked it up I am able to say the car has been beautifully repaired. I didn't respond to the question of price because it wasn't really something I was concerned with. The work was paid for by the insurance company of the person who hit my car. I should also add that everyone I worked with there was very personable with me. My complaint is primarily with the fact that it took so long to get my car back. I should also mention that after Bob Maxey saw my initial review they called me to discuss it. We both agreed that there was no way the work performed should have taken 2 months. I did tell that caller that I was very satisfied with the work performed. More