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Bob Maxey Ford of Howell - Service Center
Howell, MI
174 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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174 Reviews of Bob Maxey Ford of Howell - Service Center
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April 07, 2021
The extended warranty sold to me is not worth the paper it's written on! I have spent over $120,000 with Bob Maxey and Ford Motor Company in the last 7 years. Because of their poor design, they say the e it's written on! I have spent over $120,000 with Bob Maxey and Ford Motor Company in the last 7 years. Because of their poor design, they say the extended warranty does not cover the repair. To add insult to injury, it took 4 days to get the parts and they never offered a loaner vehicle due to the delay. To make matters worse, they never washed my F-350 even though their sign out side of the service department says that every vehicle is washed after service. I will NEVER buy another Ford product again! More
by Kowalak
Employees Worked With
Mr. Schmidt
March 18, 2021
Trusted and hard working Team. Everyone is Committed to providing quality service at a good price. They will get my repeat business and my first stop when I look for my next car. providing quality service at a good price. They will get my repeat business and my first stop when I look for my next car. More
by Dandinsmore21
Employees Worked With
Jessica
January 21, 2021
On January 20th of 2021My wife took here 2013 escape in On January 20th of 2021 My wife took here 2013 escape in for a routine oil change. While it was there she had asked for the brakes to be inspected be On January 20th of 2021 My wife took here 2013 escape in for a routine oil change. While it was there she had asked for the brakes to be inspected because the brake fluid light was on. I called them the next day To inform the that the oil service light had not been reset and that the dip stick was approximately 1 quart low. Then i informed the manager that the right rear brake caliper was leaking and that in had failed. I was told that the lube technician were not certified mechanics. My question then was why are they inspecting safety critical components on my wife's car. The report they gave my wife had all green checkmarks, including the brake system. Be pacific when asking for an inspection for something more than a oil change. Asked for a certified mechanic. Dave More
by bdave0929
Employees Worked With
Scott
January 09, 2021
Stopped in for the Works package consisting of fluid, brakes check, tire rotation and an oil change. Waited in their comfortable customer lounge enjoying a courtesy coffee and T.V. Seemed like in no time brakes check, tire rotation and an oil change. Waited in their comfortable customer lounge enjoying a courtesy coffee and T.V. Seemed like in no time My truck was done and I was on my way. More
by Richard
Employees Worked With
Don't remember
January 04, 2021
Prompt, professional, clean, honest correspondence. Great experience. I am not down with the 25 word requirement in this responce. Sorry it seems a little pushy a bit un-natural. Let me tell you how I feel d experience. I am not down with the 25 word requirement in this responce. Sorry it seems a little pushy a bit un-natural. Let me tell you how I feel don't tell me HOW MUCH TO SAY. You had me at/with your actions/performance/sincereness of your service. Lose the format...I'm surprised in this day and age someone hasn't claimed you are bullying them for a response! LOL. I like you guys you're GREAT! More
by mschultz
Employees Worked With
Jessica
November 21, 2020
I wouldn't take my truck anywhere else.Always safe, I wouldn't take my truck anywhere else. Always safe, friendly ,honest . Great service . I would highly recommend Bob Maxey dealership to everyone I k I wouldn't take my truck anywhere else. Always safe, friendly ,honest . Great service . I would highly recommend Bob Maxey dealership to everyone I know and I do often. Keep up the great work. Stay safe thanks! More
by nancysoltys13
Employees Worked With
Chris
November 16, 2020
Great Service in Service Dept. Abs module reprogrammed. Great Service in Body Shop. Door realignment. Both items covered under warranty. Both Jim Wodja and Matt Burnidge were of great help. Great Service in Body Shop. Door realignment. Both items covered under warranty. Both Jim Wodja and Matt Burnidge were of great help. More
by dvdgerrds
Employees Worked With
Jim Wojda, Matt Burnidge
November 10, 2020
Very friendly helpful people. We feel free to question anyone and can get an honest answer. Better service than weave had at other dealerships. Would recommend this dealership. anyone and can get an honest answer. Better service than weave had at other dealerships. Would recommend this dealership. More
by Kati
Employees Worked With
Don't remember any names in the service dept.
October 26, 2020
The Service Dept. did a fine job fixing a safety recall on my Mercury. It took a bit longer than I was led to believe, but in fairness, it was an unusual repair and required special handling. Follow up t on my Mercury. It took a bit longer than I was led to believe, but in fairness, it was an unusual repair and required special handling. Follow up to my comment/concern was pleasant and satisfying. Overall, they were quite professional and I would go back to Maxey Ford. More
by ems225
Employees Worked With
Scott, Jim
