Bob Maxey Lincoln

While at the dealer for collision repair, car was driven 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mil 500 miles, items missing from car, car damaged, gas used, license plate removed, badly bent when put back on after it was returned to dealer. My mileage records agreed with theirs, yet they refused to accept their own or my records, denied everything, were extremely rude. More

I Leased a new 2012 Lincoln MKZ. This was my 3rd vehicle leased from Bob Maxey. My Salesperson is Jay Kramer. He is friendly, professional, knowledgeable and easy to work with. I keep coming back to Bob Max leased from Bob Maxey. My Salesperson is Jay Kramer. He is friendly, professional, knowledgeable and easy to work with. I keep coming back to Bob Maxey and will continue doing so in the future. More

As long as places hire people like Dan, entire companies will get a bad rep. Started off being a decent guy but quickly played "I don't know" on repeat to all my question. When I asked about a scratch will get a bad rep. Started off being a decent guy but quickly played "I don't know" on repeat to all my question. When I asked about a scratch - his reply "so what?" When my wife asked about the price and negotiation - his reply "its not my problem" Its sad that I was willing to make a sale and this person stood in the way. If you don't want to negotiate, make your used car prices more in line. Also a heads up, cars sit here for months, do your research. But when you come, somehow "another person was here 30mins ago"...don't fall for it. I came here alone once (spent 40mins) and again with my wife (spent another 1hr)...both times there was not a single person browsing the lot. More

had my car two full days after promise same day phil very rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing rude said good idea for me to take car else where steve mechanic ranted about time spent on car also swearing More

I was only looking (window shopping) and not planning to purchase (lease) when I went into the dealership. I was trying to get ideas for a purchase (lease) in July, 2011. The salespersons were very attentiv purchase (lease) when I went into the dealership. I was trying to get ideas for a purchase (lease) in July, 2011. The salespersons were very attentive to my needs and requests that I wanted to have in a car. They explained the rebate programs that were available at the time along with added features. They were able to answer my questions as well as ensuring that the finance portion met my needs. They were patient with me as I made the decision to lease vs purchase. I did not feel the strong pressure that usually exist when shopping for a new car. More

I was very very happy with Bob Maxey because my wife and I was treated so good by Alonzo Glenn. My wife was in an accident in February and the first car was totaled Alonzo Glenn and the Bob Maxey staff expe I was treated so good by Alonzo Glenn. My wife was in an accident in February and the first car was totaled Alonzo Glenn and the Bob Maxey staff expedited in such a timely manner the delivery of a new car. More

Mr. Alonzo Glenn was great he help me and my wife to get the car we want for a great price good low car note and did everything in their will to get us in that car i would prefer people to go to bob maxey c the car we want for a great price good low car note and did everything in their will to get us in that car i would prefer people to go to bob maxey cause they we will work for u we bought a 2011 mks licolin ecoboost and we love the car thanks bob maxey More

I have always been a GM person, but was referred to Bob Maxey Lincoln Mercury and now I believe that I am Lincoln person. The service and personal attention that I received was something I was not used to Maxey Lincoln Mercury and now I believe that I am Lincoln person. The service and personal attention that I received was something I was not used to. My car was delivered to my residence and the time that Mike took showing me how to use the care was unexpected and very appreciated. Thank you Mike @ Bob Maxey Lincoln Mercury. More

Bait and Switch: I wish I had read the prior reviews before visiting this dealer. I saw in their vehicle inventory online a Ford Fusion SE, 10800 miles, for $13780. I was excited because the vehicle aut before visiting this dealer. I saw in their vehicle inventory online a Ford Fusion SE, 10800 miles, for $13780. I was excited because the vehicle auto check report attached had no accidents etc. I called up on Fri around 5:30 PM and set up an appointment (with Dan) for test drive next day at 10 am. I drove down 45 miles from Novi to visit the dealership at 1030 am. I went upto Dan, who was all alone in the dealership, and asked him about the test drive of Fusion. He pretended to look up the inventory and then said he sold the vehicle that morning. He offered up other vehicles (Mercury) etc with lot more miles, and for lot more dollars. When confronted on this issue, Dan mentioned that he was not interested in arguing with me. He mentioned that vehicles get sold quickly etc..The entire dealership was empty with hardly any souls around...I can't believe he sold a $14 K vehicle in half hour. I had provided my cell phone and asked him simply why didn't you call me. He mentioned that he was out cleaning up the snow and couldn't make the call. So he essentially sold a used ford fusion in half hour, while cleaning up the snow...COME ON!!! I would have been happy to look at other vehicles, if he was transparent and honest. Now, I don't want to step inside the dealership again. I would like to inform all the public about this episode so that you are fore warned...Maybe you won't have to experience this behavior, because I don't think the dealership can survive long with this kind of business practises/ethics. More

My husband and I went to buy a used vehicle. We dealt with Agent of sales Dan Kowalsky who seemed like a decent guy. We found an interesting vehicle and asked if it was okay to try it. So far no problem with Agent of sales Dan Kowalsky who seemed like a decent guy. We found an interesting vehicle and asked if it was okay to try it. So far no problem, we test drive it and it was fine. Then back at the dealership, I asked Dan if he knew anything about the history of the vehicle. He answered no looking at me straight in the eyes. Then he asked if we wanted to leave a deposit and when we said no, that we were going to think about it, he pressured us with his boss. They talked two feet away from us, thinking that they were being smooth. No, they really could not budge on the price. This was the best price. The mountaineer were going high in this season and would be more expensive by the end of the day. B.S !!! Back at home, we ran carfax to find out the car had been purchased at auction from a large rental company and had been in an collision. We called Dan and asked again if he knew the history of the vehicle. He said no. When my husband said we had all info, his memory came back. It sucks to have to pay 35 dollars on carfax because people can't be honest. Don't go there. They suck. More