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Hyundai of Union County

Monroe, NC

4.5
1,489 Reviews

3220 Highway 74 West

Monroe, NC

28110

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1,489 Reviews of Hyundai of Union County

April 23, 2026

This is the worst dealership ever. They stole my $1000. Forged documents. And illegally stole the vehicle from my home. Stay away from these scammers More

by samfaye11
Recommend Dealer
No
Employees Worked With
Charles Mensah,, James Pigg, John Troxell, Chris Young
Apr 24, 2026 -

Hyundai of Union County responded

Thank you for your feedback. We take all reviews seriously and want to address your concerns transparently. We are sorry that this experience did not end positively. However, we feel it is important to provide an accurate account of what took place. When your financing was unable to be completed, our team extended every reasonable courtesy to work toward a resolution — including providing additional time to secure alternative financing and making repeated attempts over more than a week to reach you directly to find a mutually agreeable solution. Unfortunately, when those efforts went unanswered, we were left with no alternative but to follow the terms of the Conditional Delivery Agreement that was reviewed, agreed upon, and signed at the time of delivery. That agreement clearly outlines the obligations of both parties in the event that financing cannot be completed. No documents were forged, and no funds were taken improperly. All actions taken were fully consistent with the signed agreement and applicable law. We genuinely wish this situation had resolved differently, and our team made every effort to ensure that it did. We remain available to discuss this matter directly should you wish to reach out.

April 09, 2026

Purchasing my 2025 Santa Fe experience was awesome! 10 out of 10 for sales! However their service department is awful! Not only poor customer service (seem to think they are doing me a favor ) their More

by Debrah3106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Roary, Vince Deloreto
Apr 24, 2026 -

Hyundai of Union County responded

Thank you so much for taking the time to leave us this detailed feedback, and congratulations on your new 2025 Santa Fe! We are thrilled to hear that your sales experience was a 10 out of 10 — that is exactly the standard we hold ourselves to. However, we sincerely apologize that your service department experiences have fallen so far short of that same standard. What you are describing — inconsistent information about your maintenance contract, poor customer service, and unsatisfactory oil changes, is simply not acceptable, and we take full responsibility for that. You deserve consistent, knowledgeable, and respectful service every single visit, and it is clear we have not delivered that for you. Your feedback regarding the inconsistency in coverage explanations is particularly concerning, and we will be addressing that directly with our service team. I would love the opportunity to talk and see if we could redeem ourselves in your eyes going forward. If you are willing to give us a shot please call us at the dealership and ask for Chris Young.

June 10, 2025

Now known as Hyundai of Union County Monroe NC. We agreed upon a price on a vehicle. Drove in to take a look and suddenly they forget the agreed upon price. They are pulling the old bait and swi More

by 02Avalanche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyrone Greene
January 29, 2025

Had a great time buying my Alfa Romeo from cindie would 10/10 recommend anyone coming in does business with her. More

by Link Bellamy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindie helms
October 01, 2024

Our college student saved years of his summer job money to buy a used car. Bob Mayberry Hyundai had the car he wanted. Ricky, the sales associate we worked with, was professional, knowledgeable and very he More

by klwandel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ricky
August 26, 2024

I Found this Dealership very Helpful,and knowledgable of their products. I just got a good feeling when I visited their showroom. More

by joe.elder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Weddle
August 08, 2024

This dealership knows customer service. They create an atmosphere of family. Each player knows their part and do everything to make your experience with them to drawer. From our rep Tob More

by Glenn & Christine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tory Burrel, Nahari Stalworth, Megan, Ed Roary, Thomas Pass, Chris Hall, Nahari Stallworth
July 08, 2024

Great service department - easy to get an appointment and honest feedback from the mechanics. Sales department is very professional and responsive. Ed Roary is the best! More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Roary, Wyddy Vega
June 29, 2024

Great customer service by Nahari! Would recommend him and Bob Mayberry Hyundai. He made things very easy and less stressful. More

by Kvicenza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nahari Stallworth
June 28, 2024

Extremely friendly and helpful staff. No high-pressure tactics. No "Bounce from salesman to manager tactics". Showed me exactly what I was interested in and was very competitive with ot More

by bennettcharles777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Isakson, James Pigg, Ed Roary, Cristal Ramirez, Wyddy Vega, Cliff Jenkins, Chris Hall, Nahari Stallworth, Tyrone Greene, Tahj Parker
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