
Bob Mills Mitsubishi
Jacksonville, NC
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299 Reviews of Bob Mills Mitsubishi
Paris was incredibly kind and considerate. He was very personable and helpful. He answered all my questions thoroughly and had a great attitude. He was very personable and helpful. He answered all my questions thoroughly and had a great attitude. More
Customer service was everything,kept me informed about what was going on and how long it was going to be thank u Paris for breaking things down what was going on and how long it was going to be thank u Paris for breaking things down More
Sabina Is Second To None! Sabina Provided Exceptional Customer Service! Sabina Exhibited A Genuine Concern For Everyone And Everything! Thanks Thank You! Sabina Provided Exceptional Customer Service! Sabina Exhibited A Genuine Concern For Everyone And Everything! Thanks Thank You! More
Bought a brand new car there 11 months ago. Transaction went smoothly. I bought the car knowing I was trading it in come spring. THAT’S WHERE THINGS WENT WRONG. I came in to test drive a vehic Transaction went smoothly. I bought the car knowing I was trading it in come spring. THAT’S WHERE THINGS WENT WRONG. I came in to test drive a vehicle and they took my car to do the appraisal. The car had 9,000 miles on it when I pulled into the parking lot. After I left, it suddenly had 20,100 miles on it, so they tampered with my mileage, which I can only imagine to give me less for my trade in. I do not even drive a lot so apparently Bob Mills and Alexandra in the service department think I am both blind and incredibly stupid to think I could put 20,000 miles on a car that was only my main driver for 9 months just going back and forth to work. I cannot get a response from them so now I have to go through the trouble of going to court instead of just trading in and getting a vehicle I want. I have never dealt with such a shady dealership. Never leave them alone with your car. More
Purchased a vehicle brand new and it had a scratch that I pointed out before finalizing paperwork. Took it back yesterday so they could fix it and put my paint protection on. The scratch is still there in al pointed out before finalizing paperwork. Took it back yesterday so they could fix it and put my paint protection on. The scratch is still there in all it's glory, ridiculous. More
I had an appointment set up on Monday at 9:30 am . I arrived on time. I have a Bluetooth issue the volume is very low when I receive calls. I came back after 1 pm and was told they need to look at som I arrived on time. I have a Bluetooth issue the volume is very low when I receive calls. I came back after 1 pm and was told they need to look at some software about my situation. I never received a phone call about the status of my vehicle. I pull up to your dealership with my friend who picked me up from your dealership to see my vehicle parked in the back lot. I walked inside to the service desk, I say what was the problem. The woman at the front desk who's name I forgot stated I was about to call you. The technician has to look at some software we will give you a call later on this afternoon. That call never happened. Tuesday morning I go back the same woman tells me the technician is waiting to hear back from the warranty office or something to that effect meanwhile let's set up another appointment. I didn't like the way I was treated. More
This has to be the worst dealership known to man! I do NOT recommend this place. I purchased a used truck here about a year ago which wasn’t as advertised (which I found out later). It needed so m I do NOT recommend this place. I purchased a used truck here about a year ago which wasn’t as advertised (which I found out later). It needed so many repairs that were costly. That was my mistake for not doing better at checking it out prior to purchasing it. I assumed I was t going to be taken advantage of ( won’t let that happen again ). Just brought it in for a complementary service and it has taken over 2 hours for an oil change. If you value your time and money this is not the place for you. More