Bob Moore Buick GMC

"They should be here tomorrow" x 4 Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow. Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow." x a week. Would have been very convenient to mention parts were coming from Michigan, not across town. More

I brought my '95 Deville in for an oil pressure issue at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from t at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from them by noon, so I called. I was told it would be ready by 2 pm and they would call. Again no call ,and I had to call. When they sent a courtesy car a little after 3 pm for me to get the car I was told that 2 sensors had been replaced wrong and I would need to bring the car back the next morning. I had the car back at 7:30 am the next morning (9/10/13). I was told it would only take 30 min to switch the sensors, but it would take awhile to get to it. Again I was told that they "would call" when it was finished. I called again at noon. It still wasn't ready. But they would call. I called again at 3 pm and was put on indefinite hold. I called at 8 am on Wed 9/11/13. It was finally ready. But now their courtesy car was out on a run. I called back at 10 am and was told that their driver had to make a run to Enid early that morning, but I would be "1st on the list" when he returned. By 1:30 I had had enough and had to walk 2 miles to the dealership. When I got there I was told that they had been trying to contact me for 2 hours to arrange a time to get me, but they had the "wrong number." When I went to pay the bill, I was told that they would "have it around to you" in just a minute. I went outside to wait. While I was outside someone brought my keys outside and gave them to me. I was beyond furious at that time and figured if I wanted it today I'd have to go get it myself. After walking around 3 lots I was approached by someone in service and they told me that it was in another lot. He directed me to the lot and I was allowed to find it on my own. In conclusion: Would I recommend Bob Moore Buick GMC for service. Not only NO but "Ø?ßß NO!" More

Good starting price for the car. Friendly staff (helpful throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299). throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299). More

Will always go back for all my vehicles very friendly atmosphere! Got me exactly what I needed with no problems! Met all me needs that I was looking for in a vehicle atmosphere! Got me exactly what I needed with no problems! Met all me needs that I was looking for in a vehicle More

Everyone was excellent to work with. I have purchased several vehicles from Bob Moore and would highly recommend them. Very pleasant experience from beginning to end. several vehicles from Bob Moore and would highly recommend them. Very pleasant experience from beginning to end. More

WE HAD CAR DEAL DONE IN 1 HOUR. THEN HAD TO WAIT 4 HOURS WE HAD CAR DEAL DONE IN 1 HOUR. THEN HAD TO WAIT 4 HOURS FOR THEM TO REPLACE A DOOR LATCH AND DETAIL A BRAND NEW CAR. WE WERE STUCK THERE WITH NO KE WE HAD CAR DEAL DONE IN 1 HOUR. THEN HAD TO WAIT 4 HOURS FOR THEM TO REPLACE A DOOR LATCH AND DETAIL A BRAND NEW CAR. WE WERE STUCK THERE WITH NO KEYS TO GO ANYWERE. I ASKED SALES MANAGER HOW MANY PEOPLE WORKED AT DEALERSHIP AND HOW MANY CARS THEY SOLD THAT DAY, HE TOLD ME OVER 100 EMPLOYEES AND THEY SOLD 5 CARS THAT DAY BUT IT STILL TOOK 4 HOURS FOR A 5 MINUTE REPAIR AND A POOR JOB OF DETAILING. I HAD CALLED THE DAY BEFORE AND TOLD SALESMAN WE WHERE COMING UP TO BUY THE CAR THE DAY BEFORE SO IT WOULD BE READY BECAUSE WE DIDNT WANT TO SPEND ALL DAY AT DEALERSHIP BUT HE DIDNT DO THAT!!!!!! APPARENTLY MY TIME IS NOT IMPORTANT TO THESE PEOPLE. More

Bought a new Terrain and I am pleased and excited about the car! We could not have asked for better or friendlier service than we got at Bob Moore. The salesman, Dave Hodge, was very informative and my h the car! We could not have asked for better or friendlier service than we got at Bob Moore. The salesman, Dave Hodge, was very informative and my husband and I did not feel pressured at all - do not like high-pressure salesmen ! ! ! Will go back to Bob Moore when my husband needs a car. Thanks for great service and a great car. More

I have on both occasions felt that I got a fair deal and have enjoyed the sales people. The sales staff have worked with me to see that the service after the sale was good. have enjoyed the sales people. The sales staff have worked with me to see that the service after the sale was good. More

We actually hadn't plan on buy on that particular day but the sales staff was so friendly and helpful. Jason took us for a test drive and we really like the car. We two other friends that have Buick Enclav the sales staff was so friendly and helpful. Jason took us for a test drive and we really like the car. We two other friends that have Buick Enclave, in fact one has two. When we began to discuss price I felt the sales staff was very fair in what they gave for our trade-in and the incentives that were being offered by Buick. We think it is the best driving machine we have ever had and would do again in a minute. Thanks, Jim More

I received excellent assistance in purchasing a new vehicle from the time I responded to an internet add through completion of all financing. The four employees I worked with could not have been nicer vehicle from the time I responded to an internet add through completion of all financing. The four employees I worked with could not have been nicer. I did not feel pressure at any time and if I did not understand something, they each took time to ensure that I understood everything. Thank you for your overall help to make this purchase the best I have ever experienced in buying a new car. More