Bob Moore Buick GMC

Beware of GM!! Will never buy another GM product I took my 2013 GMC Yukon XL Denali (only 21,000 Miles)(almost $70,000 vehicle) in for oil change and tire rotate and balance on July 21, 2014. I menti I took my 2013 GMC Yukon XL Denali (only 21,000 Miles)(almost $70,000 vehicle) in for oil change and tire rotate and balance on July 21, 2014. I mentioned a noise that was coming from the front drivers side. They said "If it keeps bothering you let us know" I told them I was having it serviced because we were going on a trip to Montana and I wanted to make sure everything was okay to travel. Well that noise ended up being a differential seal that blew out while I was 40 miles past Casper, WY in the middle of nowhere. There are 6 people in our family and they would only give us an economy car from Enterprise that would only seat 5 people. The towing company charged us extra mileage $170 because it was further than he was supposed to go. The tow truck driver was nice enough to give us his personal vehicle to let us drive back to our motel and use for the night. (if GM were as nice as this person we would not have a problem) Also since I was pulling a camper they do not cover the expenses of towing that and Enterprise does not allow you to tow anything on any of their vehicles. If it were not for my wifes family (6 Hours away) coming to tow our camper then we would have had to pay to have the camper towed somewhere. GM also only supplied us with a room that slept 4 people and we had to pay another $115 to accommodate our family. We got a call a week later from Enterprise saying they needed to charge someone for the car rental because GM only paid for the first day. What would have been just a seal has turned into a major repair because when the seal blew out it got too hot and froze the axles. Now they can not find the axles for our vehicle and we are stuck in Montana with a vehicle we are paying for out of pocket and that will not even accommodate our entire family. I am very dissatisfied with the service department, because they just blew it off as not a big deal when I mentioned the noise! This has caused us a great deal of expense for us and GM. GM only provides a weak attempt to help when their vehicle breaks down when it is under warranty. More

"They should be here tomorrow" x 4 Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow. Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow." x a week. Would have been very convenient to mention parts were coming from Michigan, not across town. More

I brought my '95 Deville in for an oil pressure issue at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from t at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from them by noon, so I called. I was told it would be ready by 2 pm and they would call. Again no call ,and I had to call. When they sent a courtesy car a little after 3 pm for me to get the car I was told that 2 sensors had been replaced wrong and I would need to bring the car back the next morning. I had the car back at 7:30 am the next morning (9/10/13). I was told it would only take 30 min to switch the sensors, but it would take awhile to get to it. Again I was told that they "would call" when it was finished. I called again at noon. It still wasn't ready. But they would call. I called again at 3 pm and was put on indefinite hold. I called at 8 am on Wed 9/11/13. It was finally ready. But now their courtesy car was out on a run. I called back at 10 am and was told that their driver had to make a run to Enid early that morning, but I would be "1st on the list" when he returned. By 1:30 I had had enough and had to walk 2 miles to the dealership. When I got there I was told that they had been trying to contact me for 2 hours to arrange a time to get me, but they had the "wrong number." When I went to pay the bill, I was told that they would "have it around to you" in just a minute. I went outside to wait. While I was outside someone brought my keys outside and gave them to me. I was beyond furious at that time and figured if I wanted it today I'd have to go get it myself. After walking around 3 lots I was approached by someone in service and they told me that it was in another lot. He directed me to the lot and I was allowed to find it on my own. In conclusion: Would I recommend Bob Moore Buick GMC for service. Not only NO but "Ø?ßß NO!" More

Good starting price for the car. Friendly staff (helpful throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299). throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299). More

Will always go back for all my vehicles very friendly atmosphere! Got me exactly what I needed with no problems! Met all me needs that I was looking for in a vehicle atmosphere! Got me exactly what I needed with no problems! Met all me needs that I was looking for in a vehicle More

Everyone was excellent to work with. I have purchased several vehicles from Bob Moore and would highly recommend them. Very pleasant experience from beginning to end. several vehicles from Bob Moore and would highly recommend them. Very pleasant experience from beginning to end. More

WE HAD CAR DEAL DONE IN 1 HOUR. THEN HAD TO WAIT 4 HOURS WE HAD CAR DEAL DONE IN 1 HOUR. THEN HAD TO WAIT 4 HOURS FOR THEM TO REPLACE A DOOR LATCH AND DETAIL A BRAND NEW CAR. WE WERE STUCK THERE WITH NO KE WE HAD CAR DEAL DONE IN 1 HOUR. THEN HAD TO WAIT 4 HOURS FOR THEM TO REPLACE A DOOR LATCH AND DETAIL A BRAND NEW CAR. WE WERE STUCK THERE WITH NO KEYS TO GO ANYWERE. I ASKED SALES MANAGER HOW MANY PEOPLE WORKED AT DEALERSHIP AND HOW MANY CARS THEY SOLD THAT DAY, HE TOLD ME OVER 100 EMPLOYEES AND THEY SOLD 5 CARS THAT DAY BUT IT STILL TOOK 4 HOURS FOR A 5 MINUTE REPAIR AND A POOR JOB OF DETAILING. I HAD CALLED THE DAY BEFORE AND TOLD SALESMAN WE WHERE COMING UP TO BUY THE CAR THE DAY BEFORE SO IT WOULD BE READY BECAUSE WE DIDNT WANT TO SPEND ALL DAY AT DEALERSHIP BUT HE DIDNT DO THAT!!!!!! APPARENTLY MY TIME IS NOT IMPORTANT TO THESE PEOPLE. More

Bought a new Terrain and I am pleased and excited about the car! We could not have asked for better or friendlier service than we got at Bob Moore. The salesman, Dave Hodge, was very informative and my h the car! We could not have asked for better or friendlier service than we got at Bob Moore. The salesman, Dave Hodge, was very informative and my husband and I did not feel pressured at all - do not like high-pressure salesmen ! ! ! Will go back to Bob Moore when my husband needs a car. Thanks for great service and a great car. More

I have on both occasions felt that I got a fair deal and have enjoyed the sales people. The sales staff have worked with me to see that the service after the sale was good. have enjoyed the sales people. The sales staff have worked with me to see that the service after the sale was good. More

We actually hadn't plan on buy on that particular day but the sales staff was so friendly and helpful. Jason took us for a test drive and we really like the car. We two other friends that have Buick Enclav the sales staff was so friendly and helpful. Jason took us for a test drive and we really like the car. We two other friends that have Buick Enclave, in fact one has two. When we began to discuss price I felt the sales staff was very fair in what they gave for our trade-in and the incentives that were being offered by Buick. We think it is the best driving machine we have ever had and would do again in a minute. Thanks, Jim More