I actually bought a Kia next door, but had to use the Finance department at Bob Moore GMC. The guy they had me work with, Matt, turned an otherwise very positive experience into a horrible one! I talked to the GM at Kia (next door) immediately after concluding my business with Matt. Matt mislead us a number of ways...When I balked at the $10 lien fee, and I told him the $399 Doc Fee should cover that, he became indignant, and I told him I would walk out the door over that $10. He called someone, and then dropped the sales price $10 (but he didn't bother to tell me that...after that he would barely explain anything to me). I had also gotten pre-approval from TFCU the week prior, and TFCU told me I could finish the loan paperwork at this dealer, but Matt said he couldn't do that, and then tried to get me to sign a loan (at the same rate) with another loan company (except he didn't tell me that...he led me to think it was with TFCU.) When I called him on that, his attitude really went south, and I told him I did not trust him. I asked to see the head finance manager, but he wouldn't go get him (or her). This guy doesn't have a clue how to handle customer service, and quite frankly he needs some serious retraining. He should have excused himself once he saw I was upset and I could clearly see he was upset, but he didn't. I even told him I could see he was upset...but no, he pressed on, talking even less, and just asking me to sign one document after another...which at that point I read each document thoroughly, because (as I had told him earlier) I didn't trust him anymore. I also don't trust everything will go smoothly after this, and I fear it will continue to be a mess until I actually get the title. Bottom line--Bob Moore Kia was awesome, but Bob Moore GMC's finance team....run away from them! I wonder if Mark Moore (I assume he's still running the company?) is aware of what's going on at this dealership???