Bob Moore Subaru

Very good Experience! We went in having an idea of what we wanted. We never once felt pressured, or awkward there. Heath was very informative about everything, and if he di We went in having an idea of what we wanted. We never once felt pressured, or awkward there. Heath was very informative about everything, and if he didn't know an answer he would go and find it. I really was impressed with how everyone treated us. Definitely reccomend Bob Moore Subaru 😊 More

Good Overall Experience but Not Perfect Overall the experience has been good but there were a few items that could have been much better. We purchased a 2015 Nissan Armada. It had a little m Overall the experience has been good but there were a few items that could have been much better. We purchased a 2015 Nissan Armada. It had a little more than 80K miles on it...we ended needing to put brakes and rotors on the vehicle within 2 weeks. I spoke with the mechanic and he said the pads were at 3 and I spoke with Bob Moore and they said they replace pads at below 3. The X point inspection indicated that the pad were at 4...something doesn't add up. I moved on from this but the title being mailed in a timely manner was the next issue. I called finally after not receiving the title after 3 weeks. I was told the title was mailed on the 12th. I called the next day to speak with John and he told me he'd have accounting call me. Never heard from them. The title showed up that day with a tracking number that indicated the title was mailed on the 19th, not the 12th. I asked the first time that I called if there was a tracking number and they said not usually. The system being used for what gets sent out is either useless or I was lied to about when the title was mailed. We had to rush around to get the TT&L paid without penalty because of the slowness in getting the title. I have also requested multiple times to have the inspection sent to me and have been ignored. Caveat emptor. More

Top Notch Subaru Customer Service Have had my Subaru in for routine maintenance several times since it was purchased. Each Customer Service rep I worked with was helpful and courteous Have had my Subaru in for routine maintenance several times since it was purchased. Each Customer Service rep I worked with was helpful and courteous. My experience with Bob Moore Subaru has been great. More

Great customer service Bob Moore Subaru always makes scheduling my service appointments easy. Eric always makes sure to explain what was done and let's me know what to expec Bob Moore Subaru always makes scheduling my service appointments easy. Eric always makes sure to explain what was done and let's me know what to expect for my next visit. More

Great experience We bought a 2029 Subaru Outback and had a great experience. Our sales rep Aaron Scott was professional and took the time to listen to understand how We bought a 2029 Subaru Outback and had a great experience. Our sales rep Aaron Scott was professional and took the time to listen to understand how best to meet our needs. Finance Department was thorough in discussing the various offerings but was never pushy. The follow up appointment to review features and answer questions was appreciated by my wife. The 25.00 gas card was a nice addition. More

Service Service is number one for me. Just recently I had a set of new Michelin tires put on that were suggested by Brandon. I got a better deal at Bob Moor Service is number one for me. Just recently I had a set of new Michelin tires put on that were suggested by Brandon. I got a better deal at Bob Moore than the local tire centers. True to his word, they were a lot better ride than the previous tires. I cannot say enough good things about the service advisors at Bob Moore. More

Purchased a 2018 Ascent Jason Sosebee is a great salesman and deals honestly and builds trust. He kept us informed and helped broker the best deal. We will use him again. Jason Sosebee is a great salesman and deals honestly and builds trust. He kept us informed and helped broker the best deal. We will use him again. More

Staff was friendly , and customer area was well stocked and comfortable. Service associates described everything done and checked. Great overall experience, would reco , and customer area was well stocked and comfortable. Service associates described everything done and checked. Great overall experience, would recommend to others More

Great Deal on Certified Impreza I am very pleased with my certified 2017 Impreza Sport. It only had a little more than 4500 miles and was like a new car for almost 9k under MSRP. My I am very pleased with my certified 2017 Impreza Sport. It only had a little more than 4500 miles and was like a new car for almost 9k under MSRP. My only problem was during the finance process. I agreed to purchase the Gold extended warranty at full price and was given the 36month appearance plan at no additional cost. However upon reviewing all the documents it appears that I was charged the $441 cost of the appearance plan. I had said it was a plan I did not want since my insurance and the Gold plan covered most of the same coverage. For this reason I am reluctant to give my full recommendation. More

All positive just one exception Really felt like they appreciated my business. Overall very professional except for one sales manager I believe that was his position. He basically Really felt like they appreciated my business. Overall very professional except for one sales manager I believe that was his position. He basically called me untruthful and unethical, however the issue was quickly and very professionally handled by his boss. Important thing is recognizing the mistake and quickly making things right. Nothing beats excellent customer service More