Bob Moore Subaru

Great Deal on Certified Impreza I am very pleased with my certified 2017 Impreza Sport. It only had a little more than 4500 miles and was like a new car for almost 9k under MSRP. My I am very pleased with my certified 2017 Impreza Sport. It only had a little more than 4500 miles and was like a new car for almost 9k under MSRP. My only problem was during the finance process. I agreed to purchase the Gold extended warranty at full price and was given the 36month appearance plan at no additional cost. However upon reviewing all the documents it appears that I was charged the $441 cost of the appearance plan. I had said it was a plan I did not want since my insurance and the Gold plan covered most of the same coverage. For this reason I am reluctant to give my full recommendation. More

All positive just one exception Really felt like they appreciated my business. Overall very professional except for one sales manager I believe that was his position. He basically Really felt like they appreciated my business. Overall very professional except for one sales manager I believe that was his position. He basically called me untruthful and unethical, however the issue was quickly and very professionally handled by his boss. Important thing is recognizing the mistake and quickly making things right. Nothing beats excellent customer service More

Service Everything went well. Met expectations. Was able to wait til service completed. Please consider using recyclable cups at beverage station. Would be Everything went well. Met expectations. Was able to wait til service completed. Please consider using recyclable cups at beverage station. Would be more consistent with zero landfill. More

Excellent service Scheduled appointment to get tail lights replaced and decided to do winterizing & tire rotation. I waited during service. Waiting area always clean, w Scheduled appointment to get tail lights replaced and decided to do winterizing & tire rotation. I waited during service. Waiting area always clean, welcoming. Service completed in reasonable punt of time. Brandon and personnel at check out desk always friendly More

Friendly and Thoughtful team I bought my 2014 Outback new, at Bob Moore, and have been taking her exclusively to their service center. I am treated respectfully every time, and I I bought my 2014 Outback new, at Bob Moore, and have been taking her exclusively to their service center. I am treated respectfully every time, and I never feel rushed. The team is honest and straightforward. I trust them. More

Bought a new Forester Zachery was very helpful and enthusiastic. When I have called with questions after the purchase he has made time to answer those as well. There is qui Zachery was very helpful and enthusiastic. When I have called with questions after the purchase he has made time to answer those as well. There is quite a lot to learn from my 2007 Forester to the 2019 Forester. More

3 times and counting Love the SUV and DJ was great to work with. He listens to what u want and does his best to deliver. Gretchen is great giving all the information abou Love the SUV and DJ was great to work with. He listens to what u want and does his best to deliver. Gretchen is great giving all the information about the car u need. More

Poor quality control and worse resolution. I purchased a brand new Forester XT from Bob Moore Subaru. When I was leaving the dealership I noticed that there was no front audio. I went back and I purchased a brand new Forester XT from Bob Moore Subaru. When I was leaving the dealership I noticed that there was no front audio. I went back and told the salesman what I had found and because it was late he asked me to return the following day and they would check it out. I returned and after waiting for four hours (I was offered a loaner) I was told that my head unit was malfunctioning and that I would need a new one. My radio time and date were not reset, which is nitpicky, it just illustrates the attention to detail. I called the next Tuesday to follow up and I was told it would arrive at the end of the week. Friday afternoon I received a call stating that the unit was on backorder and they didn't know when it would arrive. After three weeks of owning a brand new car and several trips back and forth to the dealership I received a call saying that the unit was in. I scheduled an appointment to have the unit installed, after installing the new radio they said the the speakers were still inop and they would like to keep the vehicle overnight for further diagnostics. After almost a month of having my brand new car they found a blown fuse. Fuses should be the first step in the diagnostic process. The vehicle should have been given a thorough PDI, there needs to be better quality control for vehicles going through the service department. The reason I buy a new vehicle is to avoid these kinds of problems. No effort was made to make up for my wasted time or negative experience. More

Great customer service!! Great customer service! It’s hard now days to find a dealership that don’t try to rip you off. Your team told me what was wrong and up coming services Great customer service! It’s hard now days to find a dealership that don’t try to rip you off. Your team told me what was wrong and up coming services I need in the future visit. Keep up the great work!q More

Summary of work that day Scheduled appointment work was done in an appropriate manner , time Frame and done well .the staff Is always courteous And Friendly Thank you for you Scheduled appointment work was done in an appropriate manner , time Frame and done well .the staff Is always courteous And Friendly Thank you for your service More