Bob Moore Subaru

Hani is the financial manager at this Dealership. He was extremely polite, helpful and went out of his way to make this transaction easy & pleasant. He was GREAT and the ratings above DO NOT reflect on Hani extremely polite, helpful and went out of his way to make this transaction easy & pleasant. He was GREAT and the ratings above DO NOT reflect on Hani. HOWEVER, the Sales Manager, Danny, at the Bob Moore Subaru/Land Rover was EXTREMELY rude and disrespectful. I had come in with my son-in-law to help him purchase a vehicle. As we discussed what had transpired over the weekend, Danny basically told me he had better things to do. He was too busy to "renegotiate" with me and "had a very busy schedule that day"! If he had been pleasant about it, it wouldn't have bothered me. It was his tone of voice and how he handled the situation that was offensive. He took me to see Hani. From that point on the experience was wonderful. I have been a Realtor for 22 years and have negotiated more contracts than Danny is old. I wouldn't dream of speaking to my clients in the tone of voice or verbiage that was spoken to me. Nor would I ever tell them "I was too busy for them"! I wouldn't recommend the dealership or send anyone there if they had to deal with Danny! I would suggest Danny find a job that better suits his personality. More

I brought my 2001 Subaru Outback in for service on 2/21/13. I spoke with Brandon about changing my cabin air filters. He insisted there was only one filter in the glove box. I assured him there were 2 2/21/13. I spoke with Brandon about changing my cabin air filters. He insisted there was only one filter in the glove box. I assured him there were 2 filters for my car. He ignored this, reused to look it up and yelled out to someone saying "all Subaru's only have one pollen filter right" which someone yelled back yeah. I know for a fact that my car has 2 cabin filters and Brandon was too lazy to look it up on the computer. He was rude, and basically called me a liar. They replaced one filter in the glove box only. I am requesting that someone educate Brandon about Subaru cabin filters and teach him some manners and basic customer service. Please listen to the phone conversations as evidence. I believe that Brandon might learn best by having to purchase and personally replace the second cabin air filter for my 2001 Subaru Outback. I was going to purchase a new Subaru this August, but after my experience with Brandon in the service Dept. this will not happen at Bob Moore. Thank you for your time and attention to this matter. Awaiting your response, Sara More

JR was very helpful and patient with us. He explained everything thoroughly. He was very patient with my mother who loves to negotiate! He understood what our needs were and was able to exceedingly follo everything thoroughly. He was very patient with my mother who loves to negotiate! He understood what our needs were and was able to exceedingly follow through. He then brought us to the financial department where we met Hani who helped us finish the deal/paperwork. Hani was extremely helpful. He was able to guide us through every financial document with ease. He made everything clear and answered any question we had. He is very knowledgeable and personable. I would recommend Bob Moore Subaru to anyone. Thank you so much for all the help!! I love my new car!!! More

My experience with Bob Moore subaru was excellent with the help of Timothy Chesnut and Brian Flippo. They got me exactly what I wanted, and in a timely manner. When I picked up my car, everything was rea the help of Timothy Chesnut and Brian Flippo. They got me exactly what I wanted, and in a timely manner. When I picked up my car, everything was ready and exactly how I expected it to be. They got me taken care of very quickly and professionally. More

We have purchased two Subarus from Bob Moore Subaru in the past two years. Both times, the salespeople were very friendly and helpful. In the past, buying a new car has always been a frustrating and agg the past two years. Both times, the salespeople were very friendly and helpful. In the past, buying a new car has always been a frustrating and aggravating experience. But the sales team at Bob Moore Subaru (especially JR, Jason and Hani) made sure we were happy every step of the way. I no longer dread the car-buying experience. We will definitely recommend Bob Moore Subaru to others. More

this was the most enjoyable car buying experience we have ever had! we have been looking at subaru cars for several months and we talked to several dealerships before we settled on Bob Moore. We are so hap ever had! we have been looking at subaru cars for several months and we talked to several dealerships before we settled on Bob Moore. We are so happy we decided to buy here. The only thing was the radio stopped working on the way home but they fixed it promptly and gave us a rental to use while they fixed it. we will definitely be back!! More

HANI KABRIATI WAS GREAT....VERY NICE J.R. WAS my SALES HANI KABRIATI WAS GREAT....VERY NICE J.R. WAS my SALES PERSON--- ALSO VERY NICE and FRIENDLY JERERMY FREEMAN - MANAGER--- VERY GOOD! VERY NICE HANI KABRIATI WAS GREAT....VERY NICE J.R. WAS my SALES PERSON--- ALSO VERY NICE and FRIENDLY JERERMY FREEMAN - MANAGER--- VERY GOOD! VERY NICE AND QUICK TO RESPOND. WILL RECOMMEND TO ANYONE!! THANK YOU ALL More

My husband and I were very pleased with the customer service and honesty provided by Hani. We are a younger couple and have been taken advantage of during the car buying process from other dealerships. service and honesty provided by Hani. We are a younger couple and have been taken advantage of during the car buying process from other dealerships. Hani explained every step and was truly sincere in making our experience at Bob Moore smooth and easy. I believe Hani is an asset to the Bob Moore financial team, and we will be recommending Bob Moore as a great dealership to work with! Thank You! More

The sales team was very thorough and helpful in showing us all of the options available on our 2013 Outback. The whole experience from start to finish was very pleasant and professional. We would defiantly us all of the options available on our 2013 Outback. The whole experience from start to finish was very pleasant and professional. We would defiantly recommend Bob Moore Subaru to anyone looking for a new vehicle. More

I came into Bob Moore looking to trade in my old car for a 2012 Subaru. After finding out that the online price and features for the 2012 I was looking at were listed wrong (problem 1), I settled on a 2013, a 2012 Subaru. After finding out that the online price and features for the 2012 I was looking at were listed wrong (problem 1), I settled on a 2013, which ended up being cheaper anyway. I told them an exact number I wanted for my trade-in. They fed me some line about how they sell trucks faster than they sell cars, and I accepted less than I originally wanted for my trade (problem 2). Then, since I know someone who was interested in going in to buy the car I had just traded to Bob Moore, we looked up the online price -- not only do they have my old car listed online with features that it doesn't have (problem 3), they have it marked at $5k over what they valued it at trade (problem 4), which means they easily could have given me what I requested for the trade in the first place. I understand needing to run a business and make money off of used vehicles, but in combination with the many "false advertisements" on the online listings, the whole pricing experience has left a sour taste in my mouth. Oh, and they haven't paid off trade-in yet. Now that I have the cons out the way, let's look at the pros. I felt that everyone I encountered, with the exception of the on-floor finance guy, were very, very nice (the sales manager, or on-floor finance guy, whoever, was in his office smiling after I accepted the trade in, which made me feel like I had been taken advantage of). I actually dealt with multiple sales people in the one night as they were all extremely busy. While I stood around for a fair amount, or waited 15 minutes to do my finance paperwork, I did walk out there feeling as though I had been taken care of or at least acknowledged while I was waiting. I did, overall, have an exceptional sales experience. I didn't feel pressured, and I felt like my concerns were acknowledged. Even the finance experience was good -- they were really backed up, but they did their best to get everyone processed quickly. Ultimately, I'm happy I bought a car from Bob Moore because of the free service up to 24k miles, as well as all the added benefits of being a Subaru owner. I just wish I would have sold my car somewhere else. I'd say my overall experience was good, and I would recommend Bob Moore to anyone seeking a new car without a trade in. I would not recommend trading your vehicle to them. More