Bob Moore Volkswagen

Great customer service . . friendly staff,.. helped me promptly on my issues with service contract.. car delivered within specified time after service.. . friendly staff,.. helped me promptly on my issues with service contract.. car delivered within specified time after service.. More

Appointment went great parts are ordered very happy with the service and the communication thank you the service and the communication thank you More

GM Dennis Self is great! Admin. Robert Benge is the first and only service mgr I have truly trusted in my 77 years. Never lead us wrong and treated us at all times like fam Admin. Robert Benge is the first and only service mgr I have truly trusted in my 77 years. Never lead us wrong and treated us at all times like family! The best and never over sold anything. Sales Consultant Jeremiah Sharp Extremely cordial, helpful, and a class person Pat Hope in finance was very personable and we appreciate that More

Staff was very helpful. Got my service done quickly. Very satisfied with Allen Samuels VW. Got my service done quickly. Very satisfied with Allen Samuels VW. More

Great dealership. Jeremiah was one of the best sales associates I have ever come across. Service department & manager were also very professional. Jeremiah was one of the best sales associates I have ever come across. Service department & manager were also very professional. More

Everything was wonderful the people were very professional and thank you very much. Thank you professional and thank you very much. Thank you More

They did the work fine and we are happy with it, took over a month to get the part in, I had to keep calling everyday to get communication on it, only to be sent to the parts dept voicemail, who would ne over a month to get the part in, I had to keep calling everyday to get communication on it, only to be sent to the parts dept voicemail, who would never call me back. Finally I get a call from someone who told me a manager would call me back within a day, when that didn’t happen either I called and called back and finally got someone in parts only to tell me that that manager quit, he said my part was in and icould scheledue service. So I did, question is how long was my part in before some one noticed? Also when I went to pick up the car I was on a knee scooter, it was all the way at the back of the parking lot, no one brought it up for me, so I had to scoot myself in the wind to my car, all the way to back of the parking lot, also texted in twice to get updates on the vehicle during the repair, no one texted back until it was done, happy with work but customer service could use some way big improvements. More

Allen Samuels always takes great care of me & my Atlas when I’m there. Also, I love that they have online scheduling, so convenient! when I’m there. Also, I love that they have online scheduling, so convenient! More

Great experience! I love my "new" VW Bus! Would fo business with Allen Samuels again!! I love my "new" VW Bus! Would fo business with Allen Samuels again!! More

Problem still not fixed with my radio. Every time I call, I get a different answer to where the part is. Every time I call, I get a different answer to where the part is. More