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Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
Bob Penkhus Volkswagen is the trusted, family-owned Volkswagen dealership serving Colorado Springs, Denver, Pueblo, and surrounding areas for over 74 years.
We feature an extensive selection of new Volkswagen SUVs and cars, with a focus on our innovative fully electric models and performance hatchbacks. Explore our high-quality pre-owned and Certified Pre-Owned VW inventory. Our factory-trained technicians provide comprehensive maintenance, repairs, and genuine VW parts in our state-of-the-art service center. Count on our commitment to carefree shopping for a transparent, seamless car-buying experience and dedicated, expert service for the life of your vehicle
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,366 reviews
July 18, 2019
Professional and thorough customer service. I brought my Touareg in for a nagging steering issue and a problematic fuel door. I was pleased with the cost effective approach before the expensive I brought my Touareg in for a nagging steering issue and a problematic fuel door. I was pleased with the cost effective approach before the expensive option as the disparity was potentially thousands of dollars. The values driven approach saved me money and elevated my confidence to keep coming back. Tina, Dan and Marc exceeded my expectations by keeping me in the loop throughout the entire process. I will be returning for service to be a loyal customer to their great team. Thanks again! More
by The JRome
Verified CustomerEmployees Worked With
Other Employees :
Megan Jung, Mathew Hicks, Tyler Lane, Dan Prange, James Taylor, Marc Skinner, Tina Martin
July 18, 2019
Amazing, our rep took care if everything. The best possible service was given to us, i am pregnant and they made sure i was completely comfortable . I would recommend them in a heart beat. The best possible service was given to us, i am pregnant and they made sure i was completely comfortable . I would recommend them in a heart beat. More
by YIN2619
July 18, 2019
Fast and easy Thanks Tyler, I forgot the other two that helped now sorry. It was great costumer service found the car online and they made themselves available for Thanks Tyler, I forgot the other two that helped now sorry. It was great costumer service found the car online and they made themselves available for any questions I had. Even went out to look at a few things for me. I live 5 hours away and they did there best to help speed up the process once I arrived. Really friendly. They worked with me to get the payments were I wanted them. Very professional. Thanks everyone. More
by Chad
Employees Worked With
Tyler Lane
July 17, 2019
Great service Customer service was great, everyone was very friendly. Definitely coming back in the future. They even had fresh baked cookies while we were waiting Customer service was great, everyone was very friendly. Definitely coming back in the future. They even had fresh baked cookies while we were waiting for our car. More
by FLOWERS1110
Employees Worked With
Haleigh Vance
July 17, 2019
Wasted morning The key I ordered was the wrong one and could not be programmed for my car . I wasted my trip from Canon City to get the new key and left not having a The key I ordered was the wrong one and could not be programmed for my car . I wasted my trip from Canon City to get the new key and left not having accomplished anything. The good part was Mark was as upset as I was and took care of the reorder and agreed to call me when the key arrived. He made the best of a bad situation. Jim Meyer More
by Jim
Employees Worked With
Marc Skinner
July 17, 2019
40000 service My vehicle was checked in immediately on arrival and my service was preformed in a timely fashion. I waited in the customer area and I was very comfor My vehicle was checked in immediately on arrival and my service was preformed in a timely fashion. I waited in the customer area and I was very comfortable. More
by Lyn Armenta
Employees Worked With
Dan Prange
July 17, 2019
It was great. My dealer was cool and his trainee was eager. They got my payment down to something I could manage and put me in the exact car i went there to test dr My dealer was cool and his trainee was eager. They got my payment down to something I could manage and put me in the exact car i went there to test drive. 10/10 will be going back to trade my 17 Sorento for a 19 Atlas here soon. More
by EDDIE.J.CAMPBELL2
Employees Worked With
Ethan Welch
July 17, 2019
Thank you I came in from TN and they were able to squeeze me in for an oil change, tire rotation, and a quick car wash. Everyone was helpful and very nice. I wo I came in from TN and they were able to squeeze me in for an oil change, tire rotation, and a quick car wash. Everyone was helpful and very nice. I would definitely visit again when I’m in town and need work completed on my Mazda CX-9 More
by alondo.r.brown
Employees Worked With
Chris Sherban, Fabian Vigil, Joey Culbertson
July 16, 2019
Service center It was a long day of service but I am happy that they did a thorough job and my car is running great. Looking forward to my next visit. It was a long day of service but I am happy that they did a thorough job and my car is running great. Looking forward to my next visit. More
by webb.mml4
Employees Worked With
Fabian Vigil
July 16, 2019
Negligence in work The technician did not secure my protection shield under the car while changing my oil. The shield fell off while I was driving 65 miles per hour on t The technician did not secure my protection shield under the car while changing my oil. The shield fell off while I was driving 65 miles per hour on the freeway and caused my car to veer off. When I called to report this It was not shared with the service manager and when I called again the answer to me was that the part was not secure when I brought it in. This is absolutely not true and I received a form from him that there was no concerns with the car. Terrible service and no accountability or responsibility taken for almost causing me to have a serious accident. More
by dccustomtile
Employees Worked With
Haleigh Vance, Tina Martin
