Bob Penkhus Volvo Mazda Volkswagen

Bob Penkhus at Motor city employees really care I just acquired a new vehicle and I was pleasantly surprised by the service. I know this dealer gets mixed reviews, and I was actually one of those cu I just acquired a new vehicle and I was pleasantly surprised by the service. I know this dealer gets mixed reviews, and I was actually one of those customers who had a negative experience in the past and was not sure I would want to come back. However, the service I received at Bob Penkhus this time was exceptional. I think like every company, the company strives for the best customer service experience, but sometimes their employees don't live up to the company's brand. It is up to us the customers to make sure the company knows which associates are living up to its brand and who is not. I was helped by Tamas Varga. He was attentive, listened to my concerns and needs. He never pressured me and worked honestly to find me a vehicle that met my needs and the price I could afford. This dealership should make sure to hire and keep more people like Tamas in order to consistently receive positive feedback. More

Tamas Varga totally took care of us, great experience. When I need another car, I will see Tamas Varga. He made sure we were taken care of from start to finish. When I need another car, I will see Tamas Varga. He made sure we were taken care of from start to finish. More

Great Deal Andy from the Internet sales dept did a great job. Very impressed and was in and out in no time with none of the usual run around. Andy from the Internet sales dept did a great job. Very impressed and was in and out in no time with none of the usual run around. More

Excellent Car Buying Experience There were no pressure salesmen that would call me daily. Andrew made it important to ask questions and learn what I wanted and learn about my famil There were no pressure salesmen that would call me daily. Andrew made it important to ask questions and learn what I wanted and learn about my family. Andrew had consolidated the vehicles I was interested in test driving ready for me to view in one location. I felt very comfortable dealing with this dealership and the whole process took very little time from test drive to purchase! Awesome staff, excellent sales man. This was honestly my easiest car buying experience I have ever encountered and I will definitely be back when it is time for my daughter's first car. Excellent experience, thank you so very much! More

Awesome Team Easy. Fast. I feel like I got great deal. Andy Dearing went over and above to help me out--even after the deal was done. Easy. Fast. I feel like I got great deal. Andy Dearing went over and above to help me out--even after the deal was done. More

New Car for an Up and Coming Young Female Professional I am currently completing my Master's Degree in Clinical Mental Health Counseling to become a Licensed Professional Counselor. My degree and licensure I am currently completing my Master's Degree in Clinical Mental Health Counseling to become a Licensed Professional Counselor. My degree and licensure require an internship of 700+ hours before graduation. I had difficulty finding an internship site local to Colorado Springs and now will be travelling 600+ miles/ per week to Denver and South to C. City to meet my requirements. My husband and I then became concerned with the current state of my vehicle which is sitting at 200,000 plus miles. My husband and I have always avoided car payments and the idea of owning a new car do to our basic understanding of car values, but with winter coming we needed to make some decisions. We enjoyed our first Mazda so, we figured that was a good place to start. We started by looking at cars on the internet and after having a few cars and prices in mind went to Motor City. When I first walked onto the Bob Penkhus Mazda Dealership lot, I was overwhelmed. After a few moments I was greeted with a smile from Andrew Dearing. After a few minutes I felt my whole body take a deep breath. From that moment on I didn’t feel any pressure. Mr. Dearing was there every step of the way and available to answer every question and/or concern. His willingness and patience to deal with my husband and I as first time new car buyers, was reassuring that he just wasn’t trying to sell us any car, but help us, guide us and deliver us the RIGHT car for our life. As a first time new car buyer and a young professional in the world of counseling, having a reliable car to travel to my internship sites and future places of employment takes a vast weight off mine and my family’s mind and shoulders. I guess their logo is going to be right, we probably won’t just be buying one from them. Jay and Al More

Management, David Paraday restored our confidence We purchased a vehicle from the Woodmen store. I absolutely fell in love with my vehicle and decided to purchase it. Unfortunately, there was not a We purchased a vehicle from the Woodmen store. I absolutely fell in love with my vehicle and decided to purchase it. Unfortunately, there was not a second key for our vehicle, and our car sales man mentioned that he had a connection to get us a second key. He requested us to follow up with him in a week. Well, our week turned into two weeks and then we still didn't have a key by the end of the month. We contacted the dealership and we spoke with David Paraday. He restored our confidence in the dealership and we certainly felt we were a valued customer, even after the sale. He ended up getting us schedule for a second key without any additional cost to us. We appreciate his ability to hear our concerns and make things right. More

Poor Customer Service The service department at Bob Penkhus is the absolute worst. Drropped my car off initially for a windshield replacement and an oil change. Was calle The service department at Bob Penkhus is the absolute worst. Drropped my car off initially for a windshield replacement and an oil change. Was called at 9am and told that they don't do windshield replacements. I told the service advisor to just have the oil and filter changed and I'd work with USAA on the windshield replacement. From 1030am to 3pm I called the advisor 2 times and left a message to call me. Left one message with another service advisor to have someone return my call and even left a message with the service manager to call me. Not one person called. Was eventually picked up at 4:15pm and finally arrived the dealership after 5pm. Advisor acted like nothing had happened. I paid for the oil change and on my way home the car felt like i was driving on a flat tires. Low and behold they had adjusted my tire pressure to low. Supposed to be 45 psi...and when I looked at the dealership inspection sheet they had made all 4 tires read 37 psi. Yesterday and today asked VW of America in a chat session to have someone call me....no response yet. It's as if Bob Penkhus doesn't care. More

WONDERFUL EXPERIENCE! I would like to thank the entire team at Bob Penkhus. They care about the customer and there needs. Would not go to any other dealership for sales or I would like to thank the entire team at Bob Penkhus. They care about the customer and there needs. Would not go to any other dealership for sales or service. Thank you for making my car buying experience perfect. More

Liars, MONEY HUNGRY, not considerate. I spoke with 3 people prior to driving down from Denver, they pulled my credit and could get me into the specific car I was looking for, for exactly w I spoke with 3 people prior to driving down from Denver, they pulled my credit and could get me into the specific car I was looking for, for exactly what I wanted to pay a month. After I wasted my time going, they SHOWED ME THE CAR HAD SEVERAL AREAS OF HAIL DAMAGE and other aesthetic disappointments that were not mentioned on the internet posting whatsoever. There was also a blatant nail sticking out of the tire that they "didn't catch" that's not the worst aspect of this terrrrrible facility... they wouldn't budge on the inflated price and they acted carefree, like I was almost a bother for coming in. Nonchalant like it wasn't MY 24K I was dropping with a 6 year commitment. They then proceeded to waaaayyyyy overprice my monthly payments. Completely inflating everything. Terrible people. Avoid! More