I bought a used 2011 Land Rover LR4 just before Christmas. When I went to the dealership to pick it up the next day (it had to be detailed and serviced) the wheels and rims had been stolen off of the vehicle. Apparently, there were several dealerships on the motor mile that were hit by thieves. Ivan (the sales manager) assured me that they would replace the rims and wheels with new ones but it would take about 2 weeks to get them in because they had to be ordered. So, the dealership lent me a vehicle the first week and I was out of town the 2nd week so it worked out ok. I returned the 1st week in January and picked up my car and it was shined and looking good.
Fast forward 4 weeks and the alternator and engine coil went out! Luckily, I purchased an extended warranty for my car (it's a Land Rover......something is bound to break and be expensive) but the engine coil was not covered by the warranty and was going to cost me $900! I called Scott (my salesman) and let him know I was not happy with what happened and he contacted Ivan who said to bring it in and let them take a look at it. After having the vehicle a couple of days, Ivan said the dealership would cover the cost of the parts so I was only out of pocket the labor cost to repair the car.
I would also like to add that Jerry (service manager at Powers location) was an absolute gentleman! I will take my vehicle back to this location for service in the future. Thanks, guys!