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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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3,366 Reviews of Bob Penkhus Volvo Mazda Volkswagen

May 20, 2023

Easy to work with, no surprises. Thank you Bryn .Everyone was professional. Second time customer. More

by WMAWSON
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds
May 22, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your Volvo! We're happy to hear you had a great visit with Bryn and the rest of the team!

May 19, 2023

I took my vehicle in for 80k service. My service advisor Chris S was awesome. I had several items not needed and he ensured me the service would be handled appropriately. My service was d More

by VGregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
May 19, 2023 -

VGregory responded

Review is accurate

May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad to hear you had a great visit with Chris and the rest of our service team! Thanks for the 5 stars!

May 19, 2023

Awesome, polite, courteous customer service and vehicle service was exceptional as always. This is why I always use Bob Penkhus. Thanks More

by geoffrybanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey, Danielle Brown
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the 5-star review, Geoffrey!

May 19, 2023

Great service. Efficient and cordial. Nice detailing job. Unexpected perk. Very professional. Aaron did a great job of communicating. More

by Patespjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your Mazda! We appreciate your business!

May 19, 2023

I have been using this dealership to service my car for over 15 years. During this time, the volkswagen mechanics at this service department have consistently lacked attention to detail, and rarely compl More

by KEVINJSHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Dorcey
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Kevin, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

May 19, 2023

Clean, well managed, nice waiting area with good snacks, and the maintenance has served me well. More

by A. Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your Volvo! We appreciate your business!

May 18, 2023

I always have felt like I am being treated well when I come in for service. More

by GARYAMMARELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're thrilled to hear you feel valued and treated well. We truly appreciate your business, Gary!

May 18, 2023

They were timely and kind when I brought my car in. They allowed me to make adjustments to my service and my car is in great shape after my visit! More

by SAVANNAHL.LANDEFELD@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey, Brian Dorcey
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your VW, Savannah! We appreciate your business!

May 18, 2023

I was lied to about items that were needed for my car. I was told my battery was bad that I needed two new tiered because there was a nail in the sidewall. When I took Aaron out and revealed the nail by p More

by RDETTLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Evans
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

May 17, 2023

Professional in their communication and thorough with their service. I appreciated the video going over the inspection. More

by mike@sospros.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant, Danielle Brown
May 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad to hear of your positive experience with our service team! Thank you for the 5-star review, Mike!

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