Bob Pion Buick GMC
Chicopee, MA
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The integrity of Eddie was great. I had made an appointment to see a certain truck and Eddie waited for my arrival before anyone else had the opportunity to test drive my truck. I met Tom Pion and appointment to see a certain truck and Eddie waited for my arrival before anyone else had the opportunity to test drive my truck. I met Tom Pion and Ethan, who were also great. In all it was one of the best buying experience for a vehicle I have encountered. More
I had been looking for a Saab sedan for some time and they had one that had a clean carfax and they put it on special for President's Day. We worked out a deal on it and when I test drove it I heard a no they had one that had a clean carfax and they put it on special for President's Day. We worked out a deal on it and when I test drove it I heard a noise in the rear end we thought it was tires so I had them take another $200 off to cover replacing the tires. Carl is great works with the bank, insurance company and gets results. I would highly recommend dealing with them. More
i would recommend to family & friends this dealership the friendliness they help on everything we had questions and financial part of it too highly recommend the friendliness they help on everything we had questions and financial part of it too highly recommend More
Now, it's one month driving my 2010 Buick, and I must say I like it, I'm satisfied with my car. I realize my 2005 LaSabre was a heavier car and the ride was smoother, or is it the potholes in the stree say I like it, I'm satisfied with my car. I realize my 2005 LaSabre was a heavier car and the ride was smoother, or is it the potholes in the streets at this time of year. Whatever, I'm pleased with buying my car last month and I'm finding new things about all the buttons on the mid panel My sincere Gratitude Jeanne Boyer More
The reason for the scores above are because we experienced a friendly, attentive response to our inquiry about vehicles we were interested in purchaseing. We were offered refreshments and were experienced a friendly, attentive response to our inquiry about vehicles we were interested in purchaseing. We were offered refreshments and were treated with respect. All questions and concerns were promptly answered. We believe we received good service and a fair price for both our trade-in and our new car. More
I would absolutely recommend this dealership. They were very friendly, honest, and listened to what I was looking for. I came here after going to another dealership where I was not pleased with the servic very friendly, honest, and listened to what I was looking for. I came here after going to another dealership where I was not pleased with the service and it was like a breath of fresh air! More
When I purchased my vehicle almost 2 years ago I was informed that it came with two year maintenance from the dealership. Today I found out that it ONLY covers oil changes and rotating tires. When I pur informed that it came with two year maintenance from the dealership. Today I found out that it ONLY covers oil changes and rotating tires. When I purchased the car I asked Rob Pion (service manager) what was/no covered. He told me things like tires, brakes and battery were not covered and that all I would have to pay for the next two years was gas. Now I need an air filter and cabin air filter changed for a mere just over $123.00!! Are they telling me that an air filter is NOT part of scheduled maintenance? According to my owners manual it is listed under scheduled maintenance at my mileage. Why don't they call it what it is...FREE TWO YEAR OIL CHANGE AND TIRE ROTATION. Fool me once, shame on you.....fool me twice, shame on me. There will be no shame on me as I will NEVER enter that establishment again. More
Honest, upfront, loyal sales people who I would like to continue to by cars from in the future. Made me feel important and listened to my concerns. A notch above other dealership in the area. Highly recomm continue to by cars from in the future. Made me feel important and listened to my concerns. A notch above other dealership in the area. Highly recommend. More
I stopped in to look at a new Enclave. I really didn't expect to buy one that day. I sat down with Carl and explained what I was looking for. He didn't have one in stock, so he went online to searc didn't expect to buy one that day. I sat down with Carl and explained what I was looking for. He didn't have one in stock, so he went online to search other dealers. He found the exact one I was looking for in CT. We talked about pricing and the trade-in of my 12 year old Caddy. I must admit, He and Matt were very fair with the rebates and the price I got for my trade. I closed the deal right then and there! I have bought a lot of cars in my 40 years of driving. I was never treated as well as I did at Bob Pion Buick GMC. More
Carla was so helpful! and very Friendly she directed me to the Sales Dept where I found Carl. He was able to help locate a vehicle for me, understood what I did not want and found what I did. Matt was v to the Sales Dept where I found Carl. He was able to help locate a vehicle for me, understood what I did not want and found what I did. Matt was very informative when it came to signing papers. More