Bob Pulte Chevrolet - Service Center

Excellent Customer Service I called in yesterday, after service hours and although he could've let the call go to voicemail, Mr. Couch took my call and helped me set up an oil c I called in yesterday, after service hours and although he could've let the call go to voicemail, Mr. Couch took my call and helped me set up an oil change. I have an extremely busy schedule, and he made sure that I was taken care of as soon as possible. Thank you. More

Fantastic customer service Dewayne France went above and beyond what I would consider great service. His positive cheerful attitude is what makes a WINNING relationship with cu Dewayne France went above and beyond what I would consider great service. His positive cheerful attitude is what makes a WINNING relationship with customers. Thx!!!! More

Replaced door molding I was treated with courtesy, respect, and above all - honesty. Overall a very pleasant experience. Job well done and in less time than anticipated. I I was treated with courtesy, respect, and above all - honesty. Overall a very pleasant experience. Job well done and in less time than anticipated. I'll be back. More

Warranty Work I been to Bob Pulte quite few time with my car. And I always got outstanding customer service ! Everyone was professional and friendly to me! and De I been to Bob Pulte quite few time with my car. And I always got outstanding customer service ! Everyone was professional and friendly to me! and DeWayne France is outstanding , Thank you Dewayne More

service review Bob Pulte Chevrolet is the best in the Cincinnati area. Service dept. is exceptional. Will definitely be back when is time for that trade in. Bob Pulte Chevrolet is the best in the Cincinnati area. Service dept. is exceptional. Will definitely be back when is time for that trade in. More

Less Than Satisfactory Customer Service I have gone to Bob Pulte Chevrolet service department since I purchased my cobalt there in 2005. My family and I have purchased three cars from the de I have gone to Bob Pulte Chevrolet service department since I purchased my cobalt there in 2005. My family and I have purchased three cars from the dealership. We are normally very satisfied with the employees and work of Bob Pulte Chevrolet and have been for years. However, I am very disappointed with the customer service I have recently received. I received a recall notice regarding my cobalt's ignition switch. I ordered the parts as soon as I received the recall notice. It has been over a month since the parts were ordered, and I am continuing to get several notices from Bob Pulte Chevrolet themselves about the importance of having the recalled parts repaired. I also researched deeper into the recall and found a variety of information on what was called the "deadly ignition switch defect" which also included details on the many fatal car accidents as a result of this defect. Naturally, I was more than anxious to have these parts repaired. I understand that it can take an ample amount of time to obtain parts but just to be sure that the parts were indeed ordered and in the process of being taken care of, I called the service department to check on the status of the parts. I spoke with Mr. Couch who was very short with me. When I politely asked if he knew of a relative time frame of when the parts would be in, he replied, "I have no idea." And that was all he said. I expressed my clear concern that it had been over a month since the parts were ordered, and there was no empathy, no reassurance that the parts were on their way, no emotion or kindness/caring attitude or any feel of customer satisfaction from Mr. Couch whatsoever. I hung up the phone feeling like I was not taken care of and unsure if the service department was efficient enough to take care of what seemed to me to be a very significant issue. I felt like my call was unimportant, and that I was a nuisance to Mr. Couch. The ironic part of it all, is that while I was on hold for the service department, an advertisement was being played that sounded like Mr. Couch himself giving praise and glory to Bob Pulte Chevrolet and the wonderful customer service it provides. When he actually answered the phone and talked to me, it was a COMPLETELY different attitude and severe change/lack of friendliness from the advertisement I was just listening to. If Mr. Couch was having a busy/bad day or was currently with another customer, I understand. However I expect the same friendly/kind customer service on the phone that I receive in person. Mr. Couch did not meet the standard that Bob Pulte advertises. More

Warranty Work Outstanding service. Rental car process was very quick when I dropped my car off for some warranty work. Everyone was professional and friendly; as Outstanding service. Rental car process was very quick when I dropped my car off for some warranty work. Everyone was professional and friendly; as funny as that may sound, it was actually a nice experience stopping into the dealership . I have two other Chevrolet dealerships miles closer to my house but I don't mind the extra drive to Pulte Chevrolet. More

Good, friendly, service with slight delay Overall good, friendly service. This was my first time at Pulte for service and I got a favorable first impression. I was pleasantly surprised by th Overall good, friendly service. This was my first time at Pulte for service and I got a favorable first impression. I was pleasantly surprised by the free loaner, but my wife would have appreciated that I knew about the loaner earlier which would have saved her a little driving. The check in was fast, and the costs were under what they estimated. The service took a little extra time due to the seat belt recall, which was finished a couple hours after the estimated time (3 pm), but by the promised time (5 pm). The only area of improvement from this experience would be to call me to update me with status of vehicle. I had to call to find out what was going on and it was near the end of the day. If possible, I would be just as happy with a text with a status update. More

Great Service! I have had my vehicle for a few weeks and has to return it because it was pulling to the left. I thought the alignment needed checked but it turns ou I have had my vehicle for a few weeks and has to return it because it was pulling to the left. I thought the alignment needed checked but it turns out there was a defective tire. Thank goodness you service caught it because we were leaving the next day for a 600+ mile trip. More

Cruze Recall Unfortunately, my brand new 2014 Chevy Cruze that I purchased at the end of February was part of the recall and had to have the axle replaced. I took Unfortunately, my brand new 2014 Chevy Cruze that I purchased at the end of February was part of the recall and had to have the axle replaced. I took it to Bob Pulte to be checked and was informed that my new baby had to have the axle replaced so I was not able to drive the car due to safety concerns. During the 7 weeks that it was waiting for the part to come in I spoke with Randy Hurst on several occasions to try to find out when I might be getting my car back and he was always very patient with me and tried to be as helpful as possible. I let him know that I really like my Cruze and could not wait to get it back!!! I was thrilled when Randy called to tell me that they received the parts in, without notice, and even more thrilled to pick up the car and finally get to drive it again. Thanks for all your help and most importantly your patience!!! More