Bob Ridings Ford Inc.

ABSOLUTELY trust the entire Dealership & Staff My family has been a customer of Bob & his staff for 28 years & have always gotten a fair deal in sales (new & used), in service & accident repair (i My family has been a customer of Bob & his staff for 28 years & have always gotten a fair deal in sales (new & used), in service & accident repair (if BR gives a repair or service estimate, their word is their bond). You never pay more. Considering an auto purchase, I have known (& worked with Sales Manager Geoff S. - G Off, my fellow ISP officers referred to him when he flew UH-1's for ILANG- for 30 + years -will treat everyone honestly & fairly). The entire staff supports & willingly helps BR's customers. Sorry to say it, but buying a new car is sort of like filling your plate @ a reunion. A persons' eyes are always larger than their stomach. Disagree, want to argue with my opinion, telephone me @ 217-259-5805. I will give you the straight "skinny." I don't text so forget that, but interesting (but not obscene) will be viewed, but not responded. Live & Let Live, except for wild game, I love animals, they are delicious. Shadow More

Service and Sales Lucy is excellent to work with anytime I want to buy a car and is always very accommodating! I appreciate her patience and I appreciate the fact that Lucy is excellent to work with anytime I want to buy a car and is always very accommodating! I appreciate her patience and I appreciate the fact that she answers my questions about cars I am looking at but doesn't bug me and allows me to think about my purchase. Geoff and Tara were awesome in providing answers/information on how to handle plates transfers and what needed to be done since I am keeping my current Journey for my son and buying another Journey. Kudos to all of them. The service department is always great when I bring my car to be worked on for maintenance. They answer my questions and let me know if they see any problems developing. They work with you if need be and it will take more than one day to fix your problem. More

Great service! I was glad we choose Bob Ridings. David was a great salesman and helped us find the car that we wanted. I was pleased at how quickly things went. Grea I was glad we choose Bob Ridings. David was a great salesman and helped us find the car that we wanted. I was pleased at how quickly things went. Great service and fast too! More

Recommendation Jeff was prepared, extremely friendly and based on what we needed had several options ready for us to test drive when we arrived. We cannot say enoug Jeff was prepared, extremely friendly and based on what we needed had several options ready for us to test drive when we arrived. We cannot say enough about his professional service and attitude. This was one of many vehicles we have purchased from Bob Ridings over the past yeas and do not even consider going any where else. More

Professional service staff My PTCruiser was towed in. While repairs were challenging, involving multiple back ordered parts and computer issues, the service staff was professio My PTCruiser was towed in. While repairs were challenging, involving multiple back ordered parts and computer issues, the service staff was professional and persistent. I appreciated use of a loaned car for my use during all this. More

This was one of the best buying experiences ever. Everyone very knowledgable without being pushy... Answered every question with confidence. A pleasure to work with Jacob. Great asset to your team. W Everyone very knowledgable without being pushy... Answered every question with confidence. A pleasure to work with Jacob. Great asset to your team. Will be repeat customers. More

Excellent service; fast; honest; friendly We are repeat customers. Process of finding vehicle, settling on price, getting document signed - all painless. We know them, we know the service de We are repeat customers. Process of finding vehicle, settling on price, getting document signed - all painless. We know them, we know the service department well. Wouldn't hesitate to recommend them to friends. More

Best car buying experience EVER!!! I must admit that buying a car usually ranks up there with a bad case of the stomach flu. It is frustrating to go around and around in circles while I must admit that buying a car usually ranks up there with a bad case of the stomach flu. It is frustrating to go around and around in circles while you know exactly that you are being lied to and pushed into paying much more than you want to pay. After buying in Springfield, IL where we live and not having the best experiences, we decided to drive to Taylorville and try the Bob Ridings dealership. I have heard Bob Ridings on radio commercials and thought it was worth taking a look. I'm so glad that we did. We were greeted by Kimberly Heggy who preceded to listen exactly to what we were looking for in a car for my daughter. She didn't push us into higher price cars and was fine when I didn't want to pay the price on one vehicle and continued to show us others until my daughter found the car she loved at a price we loved. The buying experience was fast and very easy. Everyone we dealt with was very friendly and down to earth. Bob Ridings himself even checked in on us. Kimberly was wonderful and made the process easy. We felt that everything would be done properly and she even asked us to bring the car back on Monday for detailing since we were there past closing on Saturday. Exceptional Dealership, employees who are friendly and really concerned about providing a great buying experience, and an owner who still likes to make sure his customers are happy. Left with Bob Ridings hats and flowers. We will definitely be back... More

Continued service after the sale I bought an awesome 2015 Ford Edge. It had a scratch that needed to be taken care of. It also had a horn issue. As I turned corners or turned the s I bought an awesome 2015 Ford Edge. It had a scratch that needed to be taken care of. It also had a horn issue. As I turned corners or turned the steering wheel, periodically my horn would go off. They got me in. Got me a loaner car of equivalent equipment as my car. They made the process very smooth. I even had a recall that was mailed to me and I had them resolve it while they had my vehicle. When I went to go pick up the vehicle, they not only just gave me the keys...but, took the time to explain each thing that they did to it. They made sure they answered all my questions. Only issue, is that my horn went off again yesterday. It has only happened once. Hopefully just a fluke. My salesman, Jason Bough coordinated everything. He was awesome! He is the internet sales mgr. More

thank you The service dept is great! Friendly! Professional! Found a problem from a previous full service at a different business in Litchfield and corrected it The service dept is great! Friendly! Professional! Found a problem from a previous full service at a different business in Litchfield and corrected it. Thank you!! More