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Bob Rohrman Toyota

Lafayette, IN

4.5
1,661 Reviews

3900 South Street

Lafayette, IN

47905

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1,661 Reviews of Bob Rohrman Toyota

April 06, 2021

They tucked and padded costs in the form of coverage terms. We ordered only 36 months of coverage. They charged for 60 months and said that they made this decision for us in case we wanted to buy the ve More

by SAM.K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ZAC KINCH, Brock Odle, David Ford, Drew Vance
Apr 09, 2021 -

Bob Rohrman Toyota responded

Hello Sam, Thank you for taking the time to review our dealership and bringing this to our attention. We'd like to apologize for the miscommunication and inconvenience you experienced. We'd like to know more about your visit and where you feel we can improve going forward. If you are open to discussing this, please reach out to management at your convenience.

April 06, 2021

Kylee was calm, listened to my requirements provided excellent customer service. I expect great service going forward. The price was right good value for the money More

by MARKWALTON060
Recommend Dealer
Yes
Employees Worked With
Brock Odle, Kylee Thompson
Apr 06, 2021 -

Bob Rohrman Toyota responded

Thanks, Mark, for sharing your thoughts about your experience with Kylee here at Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

April 06, 2021

Everyone was so friendly and the whole experience went smoothly. Jay was great to work with. We are very happy with our purchase of a Chevrolet Impala. More

by LEGGJULE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Giddens
Apr 06, 2021 -

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota, your feedback and rating mean a lot to us. We're glad to hear that Jay and our sales team were able to help, and we hope to see you again! Congratulations on your new vehicle!

April 06, 2021

Quick helpful no hassle and great experience. Good quality and on time worked over and made it happen. Great team good sales department very polite. Thank you. More

by JOEBUDKA35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee Thompson
Apr 06, 2021 -

Bob Rohrman Toyota responded

Thanks for your feedback on your recent visit to Bob Rohrman Toyota, Joe! It's great to hear that we were able to assist you with choosing the right vehicle in a timely manner. Please let us know if there's anything else we can do to help, and enjoy your new car!

April 03, 2021

Excellent experience. Jay was great to work with. Knowing we drove 2 hours, they got us in and out under 3 hours! Will be back. Can't say enough good about this dealership. More

by Chawns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Apr 05, 2021 -

Bob Rohrman Toyota responded

Congratulations on your new vehicle! We are so glad that Jay had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 03, 2021

Kenley was very helpful, nice, professional and understanding. She is available to answer my question even after the purchase. I am happy with my overall experience. More

by Ahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenley, Brock Odle
Apr 05, 2021 -

Bob Rohrman Toyota responded

Ahmed, Thank you so much for your wonderful review! We are thrilled that Kenley had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman Toyota!

April 02, 2021

Larry Rainford gave me the best deal on pricing and Dan got me the best deal in finance. very knowledgeable and enjoyed working with both. More

by B Franklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford
Apr 02, 2021 -

Bob Rohrman Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 02, 2021

I love Rohrman Toyota! My wife and I have bought (I think) 9 Priuses over the years, all from Chuck Austin. That should speak volumes on our sales experiences. And service is fast, thorough, and comp More

by RCPFAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Austin, ZAC KINCH
Apr 02, 2021 -

Bob Rohrman Toyota responded

Here at Bob Rohrman Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 02, 2021

Bob Rohrman has no pussycat on price wonderful experience stone was a wonderful salesman We totally love our Camry so looking forward to our vacation in our head turning cockpit red interior Camry More

by VALERIELOVESJOHNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stone Dalton
Apr 02, 2021 -

Bob Rohrman Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 02, 2021

Need spare tire. It's not in car. There was lot of waiting on day of purchase. The person in finance was kind of rude. More

by SEHGALVISHAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Oakes
Apr 02, 2021 -

Bob Rohrman Toyota responded

Thank you so much for taking the time to share your feedback with us - we'll use it to improve. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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