Bob Rohrman's Gurnee Hyundai

Purchase of my 2017 Hyundai Tucson I am extremely happy with the purchase of my 2017 Hyundai Tucson from Gurnee Hyundai, and was also extremely impressed and satisfied with the amount o I am extremely happy with the purchase of my 2017 Hyundai Tucson from Gurnee Hyundai, and was also extremely impressed and satisfied with the amount of attention and time taken to make sure that I was satisfied in every respect. Thank you! More

The worst car buying experience ever See the entry on the page before which fully describes my experience and still my nightmare. I would never recommend this place to even my enemy. Ever See the entry on the page before which fully describes my experience and still my nightmare. I would never recommend this place to even my enemy. Everyone in the waiting area felt the exact same as I did. Someone needs to get in there and change this store and quickly. More

Love my 2017 Hyundai Tucson! I will be purchasing my next Hyundai through Jeff Constable again. He did a fantastic job. He was patient with me and understood my needs. It meant a I will be purchasing my next Hyundai through Jeff Constable again. He did a fantastic job. He was patient with me and understood my needs. It meant a lot as this purchase was a big deal to me. More

Very Dissatisfied I am repeating here the observations previously listed. This is the worst experience purchasing a car that I have ever had. If I did not like the car I am repeating here the observations previously listed. This is the worst experience purchasing a car that I have ever had. If I did not like the car as much as I did (Sonata Limited Hybrid), I would have walked away but the sales staff assured me the vehicle was not available at other dealers in Chicago area. Now that I think about it I should have walked away. 1) This dealership violates Truth in Marketing principles (Internet advertised price for this vehicle (VIN verified) was "Rohrman price $27,404" and carried the statement "All incentives are available to everyone". When it came time to talk price, Leonides (Sales person) said the price was $32,500 and insisted that I did not qualify for the incentives. 2) After setting up a test drive date and time, I was left waiting for an hour before they cancelled the test drive because the Manager (Jason) had taken the car home and was not coming back. I set up an appointment for the next day and was left waiting 45 minutes before he cleaned his belongings out of the car. 3) Upon purchasing the car and preparing to drive away, Leonides informed me that the Navigation system would not work because it was missing the navigation chip. I complained that I should have ben informed of this before paying for the car but Leonides and Jason assured me it would be available in two days. After ten days and six phone calls, they finally took the navigation chip from another car. After bringing the car to have the navigation chip installed, I was left waiting for 40 minutes while they located the chip. 4) Finally I was offered $150 in "gifts" if I would return this survey to the dealership instead of submitting online. In my opinion, this is bribery to mislead corporate into thinking customers are pleased with the dealership. I will not be bringing the car to Rohrman Gurnee Hyundai for service but will bring it to one of the other Hyundai dealers. I am having the license plate holders changed so as not to advertise for this dishonest and unprofessional organization. Finally, I want to reiterate that I like the car very much but have instructed family and friends that are intesrted in purchasing to go to Schaumburg, Highand Park or OHare dealerships. More

Great Experience Had a great experience with Leonides! Very personable and professional at the same time! Loved the energy in the entire dealership as a whole, which Had a great experience with Leonides! Very personable and professional at the same time! Loved the energy in the entire dealership as a whole, which is a rarity! I went to the dealership in Palatine and it was complete opposite. I LOVE my new Tucson! More

Hyundai Elantra 2017 Leonardo was such a pleasure to work with. He gave us above and beyond expected customer service! I will definitely lease my other daughter's car the Leonardo was such a pleasure to work with. He gave us above and beyond expected customer service! I will definitely lease my other daughter's car there. More

Fifth time buyer Dustin made this visit great. He is a great representative of your dealership. Because it took a little longer to get financing. Dustin bought my wi Dustin made this visit great. He is a great representative of your dealership. Because it took a little longer to get financing. Dustin bought my wife and I dinner and had it delivered to the dealership More

Lack of attention to detail Due to the lack of detail and review of proper paperwork from the salesman, this dealership overcharged me for unwanted "extra" services on my vehicle Due to the lack of detail and review of proper paperwork from the salesman, this dealership overcharged me for unwanted "extra" services on my vehicle. And now do not want to correct 'their' mistake. More

Great experience I was really happy with all the guys at the dealership they were rear nice. They worked with my family and we left happy. It was a great deal and I wi I was really happy with all the guys at the dealership they were rear nice. They worked with my family and we left happy. It was a great deal and I will return. More

Truth is Honesty On January 13, 2016 I purchased a 2008 Honda Civic from Gurnee Hyundai. To be clear, Akira Shibata and Leonardo Sfondouris told me that they would sel On January 13, 2016 I purchased a 2008 Honda Civic from Gurnee Hyundai. To be clear, Akira Shibata and Leonardo Sfondouris told me that they would sell me the car with $500.00 down and whatever else I would be able to come up with "as close as I could to $3,000.00"; which they were both told was an additional $2,200.00 bringing the total to $2,700.00. They also told me that they were doing this deal without the permission of their General Manager, John Kokkalis because Akira "wanted to do a good thing because of our conversation about God and children and he could see we were a family in need." When I was writing out the checks, Leonardo forced me to write the check for $2,500.00 and not $2,200.00 by continually and relentlessly badgering me to "do the right thing because of the limb they were on with their GM and how much trouble Akira is going to be in.” I even began crying with all the relentless pressure despite my partner saying just write the check for $2,200.00. I told them that the $2,500.00 I would not have until January 20, 2017, if at all, and they had me re-write the check out with the date of January 13, 2017 and not January 20, 2017 as I had done initially to secure the deal. I was then rushed into a room to sign paperwork despite telling both my salesman and finance manager that I did not have my reading glasses. I said I was uneasy in signing the paperwork; they again assured me everything was just as they promised. During this process I was told more than once that the "Documentary Services" fee is a State of Illinois Mandatory Requirement on all automobile purchases by both the finance manager and salesman. I questioned this with my salesman in an email dated January 22, 2017 and he replied with completely different information: "all dealerships charge this fee” which again is misleading and false; it is a discretionary fee per dealership NOT a State of Illinois Mandatory Requirement. I could have chosen to not pay that fee, however at the time I was not aware that it would not be charged on all purchases in Illinois and everyone at Gurnee Hyundai made me feel I had a no choice. My Bill of Sale has a $25.00 charge that applies to Illinois residents only, we reside in Wisconsin. In addition, at the time of purchase I provided $3,000.00 in payment only to find that the Bill of Sale is totaled $2,990.00 (which I have a copy of and would be more than happy to share). They have collected $35.00 that is not due to them. I want to make clear that when I agreed to purchase this vehicle I wanted to transfer my vanity plates from Wisconsin that were expired and not have new plates; I was completely transparent with that information. Both my salesman and finance manager continually reassured me that they could and would handle all of the Wisconsin paperwork. On January 20, 2017 when I was at the dealership for final delivery, I was not provided a completed MV1 which is required for the State of Wisconsin (I have a copy of what I was given that I would be more than happy to share) nor a 7/30 day permit to legally drive the vehicle. I repeatedly requested both on January 13, 2017 and January 20, 2017 to handle all of the Wisconsin paperwork on my own because they clearly did not know what they were doing. I was told repeadetly that I could drive on the Bill of Sale for 30 days; which is completely false. They refused to allow me to handle the paperwork on my own despite my multiple requests and have made a mess of it all when they could have just let me handle it on my own. Carol Hull from the dealership had to call the Wisconsin DOT ONLY after being contacted by a representative from the Illinois Secretary of State outlining the concerns with the Bill of Sale provided to them because I had a concern with the title that was still held by a private party and had a lien holder. The representative from the Illinois Secretary of State informed me that I was charged $25.00 I should not have been (Illinois residents only) and they are to return the $10.00 that is not accounted for on the Bill of Sale (it is illegal to not have all the figures disclosed on the Bill of Sale). Carol lied directly to the representative and told him that I was given a 7/30 day permit which was the cost/difference of the $10.00. Between the dates of January 22, 2017 to January 27, 2017 I have attempted to resolve this matter via multiple emails with the dealership, verbally with Carol Hull and John Kokkalis (who was verbally aggressive, abusive and threatening), left multiple voicemail and email messages for Ryan Rohrman (that have not been returned), and spoke to Gaby Carreno who assured me we would determine an amicable resolution to only not have her return any communication. Clearly Rohrman Auto Group does not act ethically and commits fraudulent acts against out of state residents which we have and will be taking further action on. $35.00 may not seem to be a lot to anyone reading this, but consider what my salesmen Leonardo wrote in an email to me: “We have delivered hundreds of cars in Wisconsin and never had a problem.” $35.00X100=$3,500.00 -- $3,500.00 that they have stolen from Wisconsin customers alone. Completely unethical and deceptive business practices. STAY AWAY FROM GURNEE HYUNDAI – they are liars and cheats – guaranteed they lie and cheat every customer – they are a prime example of why dealerships and car salesman get a bad name. More