EDIT: Since I can’t respond to the manager’s reply below, I’ll add more information here. My review stays a 1 star, and I still recommend going elsewhere.
I got a call from someone at the dealership, Roger De Vito.
They proceeded to call me “Vince,” not once or even twice, but 4 separate times in different emails and phone calls. Couldn’t be bothered to even get my name right after I corrected them (politely) each time.
I again explained I simply wanted a buyers invoice to have a breakdown of pricing. I was told again about them beating any deal, and willing to do whatever it took to earn my business. I explained again that all I needed was a buyers order and we could potentially move forward from there. I never got one despite being told I would, and just got more sleazy sales pitches and talked to like I was another target to be taken advantage of. Go somewhere that will actually respect you, and not treat you like just another idiot to be scammed on price.
Back to my original review:
Contacted them to purchase a 2021 Palisade Limited. Asked for a sales order invoice breaking down the final price (fees, taxes, discounts, etc.). This is a standard practice and no honest dealer would have a problem giving one so we can fairly compare pricing. Mind you, we’re comparing prices within 500 miles of us, and already explained on the phone to the sales associate that we were going with whoever gave us the best deal.
Leonides Garcia, the “sales manager,” sent me an email. Said he wouldn’t give a sales invoice and would just beat any vehicle price by $500 (which I’m sure is made elsewhere in fees, etc.) and to just come in.
I again told him we needed his sales invoice for the vehicle we were interested in, and I wasn’t going to travel 500+ miles on a promise of a $500 discount without a signed sales invoice.
He then said it was required for him to speak to me on the phone before he would do so. I told him I wasn’t interested in any sales pitch, and just wanted his best price to compare to the 7 others I had already received. I told him if he couldn’t give me a basic sales invoice to even start negotiations with, then I would go elsewhere with my $45,000+ cash purchase.
He decided that his sales pitch was more important than the actual sale, and walked away. How ironic to lose a sale because you can’t just give good, basic service instead of a sales pitch.
Also tells you all you need to know about the gimmicky pricing, fees, and other snake oil they probably use in their pricing if they aren’t willing to just send over a basic sales invoice outlining their price on a vehicle.
FYI: Look at the reviews on Yelp instead of the ones here that have apparently been purchased. It tells a much different, and most likely more accurate, picture of others telling similar stories.