Bob Rohrman's Gurnee Hyundai

It took TWO HOURS to change the oil!!!! I made an appointment! Two people in the waiting room seemed to be having the same experience. What's up? appointment! Two people in the waiting room seemed to be having the same experience. What's up? More

My wife and I came in to purchase a car last summer from this location. At the time the model was very popular and the dealerships couldn't keep it in stock. Therefore most places were not willing to negoti this location. At the time the model was very popular and the dealerships couldn't keep it in stock. Therefore most places were not willing to negotiate down & deal on the MSRP price. We knew they just received the exact make, model, color, and options choice vehicle we were looking for that day. We came in and spent some time with a salesperson discussing purchasing the vehicle and attempting to negotiate......I understood why they were selling them at MSRP and didn't get hung up on that. Alright well we agreed with the sales person that we want the car and lets proceed to financing. I asked the sales person for one small favor which was to sell the car for $1 under MSRP for no real reason except to say it was under full price even if by a dollar. The sales person said that shouldn't be a problem and we began proceeding to the next steps. Now the sales manager or dealership manager started to get involved and we filled out our credit app and provided the necessary details to a finance person. From that point on things started to drag out for two hours.......they were trying to get the financing approved and setup for the purchase while the whole time my wife and I were sitting with the sales person in his office waiting. Then after waiting for that long the sales manager comes into the office and lets us know its too late for the financing to be processed, which we all know isn't true unless there is a major banking issue.....I've purchased my fair share of cars before and very late into some evenings without issue.......well either way we asked what the next steps are; should we sign some preliminary paperwork and leave a deposit for the car come back tomorrow once they give us a call that things are all setup. But the sales manager refused to do that, he said that they won't hold it.....pretty much stating they wont sell it to us......I was appalled and speechless at this point. I mean we had an agreement the sales was in-progress from my perspective I dont understand...... The rest of the last few minutes at the dealership we were just treated rudely and the sales manager was acting like a child....refusing to answer simple questions as to why they wont sell the car to us, we were willing to leave a deposit and etc......pretty much sitting there not saying anything back waiting for us to leave...... From what I gathered is he received a call from a potential customer for the same vehicle but the person was willing to pay above MSRP (which was commonly occurring around that time with this model) so the greedy sales manager acted like the stereotypical sleazebag car salesman and acted unethically and just plain rude to us for a few extra dollars......... Needless to say we never returned, I wrote a letter of complaint to the owner's group and Hyundai corporate, and we kept our search going for our next car. Things worked out great in the end; worked with Boucher Hyundai in Wisconsin turned out to be one of the best dealerships I've ever stepped foot in. We were able to buy out exact spec car and love it to this day. I advise any and all potential Hyundai customers to steer clear of this place; and find a good dealership that lives up to Hyundai's quality standards and beliefs: you'll be glad you did!!! Stay Away from Gurnee Hyundai!!!! More

I was at Gurnee Hyundai looking to purchase a new 2013 Elantra GT. I had previously been in on 1/13/14 to talk to a sales rep to get some general numbers and a test drive, which all went very well. A week Elantra GT. I had previously been in on 1/13/14 to talk to a sales rep to get some general numbers and a test drive, which all went very well. A week later on 1/20/14 I visited with the intention of purchasing. They were short staffed and handed me off to a finance manager instead of a sales rep. At the time I believed that this might be a good stroke of luck in that I might be able to talk to someone without all of the games. Boy, was that a foolish expectation! After 3 hours of looking over inventory, deciding on a particular vehicle, and then pricing negotiation they brought a price they were willing to offer me. This particular Elantra GT had the Touch and Go package installed (I wanted solely the base model) but was willing to negotiate price for because of their limited stock. We discussed the incentive options and told me that even though I was not financing through Hyundai, they would still cut the price as if I was getting the college grad 400 rebate. We ended up agreeing upon an offer, Initialed the paper, and they said they were going to draw up papers. At this point I thought I was buying this car for the agreed upon price! After another 40 minutes of copying registration, diploma, drivers licence and credit check another gentleman, Tom Hanson, comes over to tell me that they will not be able to offer me the price AS AGREED UPON because I was not financing through Hyundai. They then said they would still sell me the car for the 400 dollar increase in price. Now this is not a large chunk of change in comparison, but to make me go through all this effort and then break the deal? I was getting a great price still and they figured I would agree I suppose. However I refused to go through with the offer and walked out just based on their incredibly terrible work ethic. Who knows how shady other parts of their dealership run! I eventually spent a good deal more at Knauz Hyundai instead and I am MORE than happy that I did! I would have spent a thousand dollars more just to make sure that my money did not go to those at Gurnee Hyundai! I was very disappointed that they disrespected me as a potential customer and wasted nearly 4 hours of my time. More

I was greeted warmly by their sales associate. They showed vehicles that was around my price range and took it for a test drive. I am HAPPY customer!!!! Look for Gary and Sean!!!! showed vehicles that was around my price range and took it for a test drive. I am HAPPY customer!!!! Look for Gary and Sean!!!! More

On November 26, 2013 I filled out an on line vehicle quote and it was directed to a Sara at Gurnee Hyundai. Sara contacted me by email on Nov. 27 at 10:09 PM and I replied 3 times from that time until quote and it was directed to a Sara at Gurnee Hyundai. Sara contacted me by email on Nov. 27 at 10:09 PM and I replied 3 times from that time until 10:35 PM. I gave her my phone number, my address and the VIN for my possible trade-in offer as well as what I would take towards a 2014 Equus Ultimate. I also sent her a copy of my DD214 for the military discount. On the 29th, I got several calls from Keziah where I told her that the Mercedes S400 was a Mercedes buyback and that I had purchased it from Smith Imports in Memphis in January of 2012 with 14,000 miles on it. The owner of Smith had driven it as his personal car. I put 30,000 additional miles on it and had also installed a backup camera, vehicle in motion and backup sensors and new tires recently. I had also repaired the battery cover and the sound underline that was damaged when I got it. No smoke, no kids, no pets. I had also got a price on the silver/black Equus Ultimate from internet pricing online at $60,211, which included the competitive and military discounts. During the 2nd call with Keziah, she transferred the call to Gary who was a really nice guy and we had a few laughs and talked about the car and trade in. I had a call from a dealer in St Louis and an email where he said he could beat the price by $1000 and Gary said he would try to match it. About noon, Gary called me up and asked me if I knew the CarFax showed it as a Byback/Lemon and I said yes. I had already told them about this and explained that just because it was re-purchased did not mean that the problem it may have had was fixed and the car was re-warranted by Mercedes for the original terms from the date of release to sale at auction. I had put 30,000 miles on it and it was serviced by an authorized Mercedes dealer who would be happy to discuss the car with them. He said he would talk to the manager and get back to me. Gary called me at about 4 PM and told me he could match the additional $1000 if I could give them proof. I said no problem. We discussed the terms of delivery and he said he would deliver the car to Carbondale (400 miles away) himself on Dec. 2. We could finish the paperwork by email and I could sign and return a contract on the 30th and I could wire the difference to their bank when he delivered the car. He then gave me to Keziah to collect the personal information from me that they needed. She said that she needed the VIN and I told her that they already had it because Gary and I discussed the CARFax report and that I had given that to Sara as well. She said that she couldn't find it. So I gave that to her and she said that she would put the paperwork all together and that everything was fine. When I got home I resent the exact information that I had sent to Sara originally. I thought this was fantastic and told my buddy what a good deal that I got. So Saturday was today and I did not hear anything before noon. I needed to leave but wanted to make sure they had everything. I left several emails to them with no reply. I asked Keziah to give me a call. Nothing. So I called and asked to talk to Gary Sanders. They said he was with a customer and that he would call me when he was free. At about 2:30 or so Keziah called me and said she had the paperwork ready but they needed to see the car. The GM or SM did not want to take the trade without seeing the car. I said that this is not what we agreed on and I would sign a contract to give them $10,000 if the Mercedes was misrepresented. I had never been questioned for my ethics by a car dealer. I told her that I could send her pictures and a video of the Mercedes and maybe the GM would accept that. He must have been on another phone listening or standing there. So suddenly she says, yes that would be good and he would accept that. So I took about a half hour to video and take pictures of the car and send them. So then I believe the sales manager called me and told me that it is not their policy to take lemons as trade-ins. I said that I had spent three days discussing this car and the fact that it was a manufacturer's buyback and was recertified. He said that it was company policy. I said that I could not believe that he had employees that did not know their company policies and that Gary Sanders had cleared the deal with him on Friday and that he knew about the details. Either Gary was lying when he told me he could match the offer, the SM/GM stuck his nose into the deal and didn't want to match that extra $1000 or they just are what I always heard about Chicago area dealers. If this is the way they conduct business I am certainly not doing business with them or recommending them to anyone. I had turned down 3 other offers from dealers in KY, MO and TN, so now I am not really sure that I want a Hyundai product. Maybe I will just stick to Mercedes. More

Last year I bought my first brand new vehicle, a 2013 Hyundai Veloster. I had really liked the car before I even came there, so when I got approved, I pretty much knew I was going to buy it. But I first Hyundai Veloster. I had really liked the car before I even came there, so when I got approved, I pretty much knew I was going to buy it. But I first wanted my fiance to check it out, so i told them I would come back the next day, and they were just sooo pushy in trying to get me to sign the paperwork. If i didn't already know I wanted that specific car, I would have left completely. I ended up coming back the next day to get the car, things went smoothly, but then three days later, I had to come in to get a remote starter installed that I bought through them. And they told me I needed to go see the finance department and found out that my monthly payment went up $60. Again if i didn't want that specific car, i would have handed over the keys and walked out. Other dealerships I've dealt with before will negotiate with banks and had gotten my payments lowered, not raised $60. And when I later went to my credit union to try to finance the car to lower my payments, they wouldn't finance it because when they looked up the value of the vehicle and had my bill of sales, they informed me that they ripped me off and wouldnt finance for more than the car is worth. I know that was my mistake, but it was my 3rd car, and the dealerships i've dealt with before were much more honest. And now this year, my fiance was searching for a used car, we had seen a santa fe listed on their website for 6,000 and wanted to check it out. When dealing with the sales rep. we told them we were looking for an SUV for under 8,000. He showed us a few SUV's but said that he didn't know the price and he went in to check. One of the SUV's were the one we saw listed online, so we knew the price but acted like we didn't. And when we came back out, we asked him how much it was, and he was saying, "well good news, it's on sale and we can do it for 8,000." Knowing we were willing to go for an 8,000 vehicle, he hiked up the price 2,000 more than it was listed and tried to rip us off. I will never go to them again. More

Bought our 2007 Santa Fe from this dealer and was generally pleased with what little service they performed on our vehicle. We were really happy with our Hyundai and other than routine service, ther generally pleased with what little service they performed on our vehicle. We were really happy with our Hyundai and other than routine service, there was no real reason to have the dealer service our car. A couple of weeks ago we decided to buy another new Santa Fe. Naturally, my first thought was to go back to Gurnee Hyundai. I did a dealer customer satisfaction search and was surprised to see all the negative reviews. Normally that would be a red flag for me but decided to give them the benefit of a doubt and gave them a chance to sell us another new car. Big mistake. In summary after dealing with them for two days, we were very disappointed by their very limited inventory, bad attitude, never returned calls when promised and generally wasted our time. They did not seem interested in selling us a car and all the negative reviews pretty much sum up our experience. We then went to Knauz Hyundai in Lake Bluff where we couldn't have been treated better and bought a car on the spot. We are very happy driving our new 2013 Santa Fe Limited from Knauz and will never go back to Gurnee Hyundai. More

Towards the end of June, I came here to actually buy an Elantra. At the beginning, all of the salesman were also welcoming me into their dealership. I was approached by one of the salesman and his name was Elantra. At the beginning, all of the salesman were also welcoming me into their dealership. I was approached by one of the salesman and his name was Resty. He made me feel welcome into the store and ask me if I wanted any refreshments. We went on a test drive and he explained all of the important needs and wants that I expected to be on the vehicle that I want. When you go inside their showroom, it looks very clean and organized and everyone was very friendly. We then went over price options, but since he knew his knowledge, I told him that I did not want to negotiate since I adored the car so much that I just wanted to purchase it. It makes sense since the taxes are cheaper thank if you go to a dealership in Cook County. I met with one of the finance managers and he was very social and we got in and out of the finance office fast. I recommend this dealership to everyone! I will come back to purchase another one in the future! More

I wasn’t anticipating buying a Hyundai today, but the salesman, Scott, and the Used Car Manager Sean, were great. They seemed to work with me and be flexible to get me a great deal. I bought the model o salesman, Scott, and the Used Car Manager Sean, were great. They seemed to work with me and be flexible to get me a great deal. I bought the model off the showroom floor with 23 miles on it. I was so excited when it was all done to own a 2013 Veloster. Then, I drove it home. I discovered that quite a few things didn’t work, one being the turn signals on the interior and exterior of the car, the interior dashboard lights and the “Class –leading” Multimedia Touchscreen. Clearly this has something to do with the fact that the car was in the showroom and the battery was understandably disconnected. I realize that this was a simple oversight, however this was EXTREMELY frustrating, and really, a devastating experience to buy something so expensive and have it not work properly. When I returned later to pick up my old car, the General Manager, the Finance Manager and another gentleman were there with another customer. This was after hours, and they were still dedicated to their customers. They let me in and tried to problem solve with what they could at that hour, including being dishonest with me. They told me the title was already submitted to the state and can’t be recalled, which seems odd considering it was 7:00 P.M. on a Saturday night when I signed the paperwork and it is Sunday today. It will be interesting to see how they rectify this situation.…..stay tuned. More

I recently purchased my first new car and had a great experience at Gurnee Hyundai! I had visited other dealerships in my search and by far was the most impressed with the service I received here--defini experience at Gurnee Hyundai! I had visited other dealerships in my search and by far was the most impressed with the service I received here--definitely recommend! More