Overall we felt the dealer seemed shady, or at the very least didn’t know what they were doing. I was told on the phone the car had absolutely no marks on it, to get there and find a six inch scrape the whole length of one of the doors. They wouldn’t fix it. They sold me a certified Lincoln with no owners manuals and no floor mats. Who does that? We are from another state, they had no idea how to handle the sales tax. The title at this point I’m sure will be a disaster. In one week since the purchase after reaching out to them, we have yet to get a response.