Bob Ruth Ford

Customer Service Bob Ruth is absolutely amazing, I found a car online and called the dealership. Excellent customer service from Jason, Devin and Monica. Love my c Bob Ruth is absolutely amazing, I found a car online and called the dealership. Excellent customer service from Jason, Devin and Monica. Love my car. More

The old bait and switch? I purchased a 2012 Dodge Grand Caravan from this dealer. I will say the original purchase experience went very well. Our salesman Devan was really g I purchased a 2012 Dodge Grand Caravan from this dealer. I will say the original purchase experience went very well. Our salesman Devan was really good. Fast forward to today....10/29....Took van in for my first "FREE" service. As soon as I walked in to the service department and spoke with my adviser I was immediately pressured to buy a better service than what I was already promised for free. My feeling is if what I was offered for free wasn't good enough, then why offer it in the first place? I told the service adviser that I wanted what I was promised and nothing more. At that time I also asked if he could take a look at one of the seats in the back that would not "stow and go" like it was supposed to. This never worked from day one. We just figured we would get it fixed when we took the van in for the first service. He said ok. we will take a look at it. After waiting nearly 3 hours he came to me in the lounge and said "it will cost $250.00 to fix the seat." I said I can't afford that right now and just please do the service. He then told me it was going to cost $90.00 just for them to look at the seat. You gotta be kidding me! $90 bucks to look at something that should have worked from the very beginning! Being extremely pissed I just wanted to pay the bill and get the hell out of there. I knew when I walked in there today and was immediately pressed to purchase extras that I didn't need I was not going to leaving there without paying something. And of course...that was the reality. They got me for $90.00 but lost a customer for life. Do yourself a favor and go to another dealer that will not rip you off. More

Great Place to Buy a Car! I have never bought a new car before, but this was the best experience I've ever had. David Staats was extremely personable, down-to-Earth, and clear. I have never bought a new car before, but this was the best experience I've ever had. David Staats was extremely personable, down-to-Earth, and clear. He was sure to explain everything clearly, and kept me up to date on how everything was going with my new car purchase. I would defiantly buy from Mr. Staats again! More

Will be back for our next car! First, let me say that we had an uphill battle in regards to car searching and I was pessimistic about any dealer. My boyfriend's credit left lit First, let me say that we had an uphill battle in regards to car searching and I was pessimistic about any dealer. My boyfriend's credit left little to the imagination. With that said, our sales representative, Ron Hoffman, was superb. His patience was beyond appreciated and his friendly demeanor, accompanied by his zero - pressure sales approach, are a cut above the rest. His knowledge and expertise regarding automobiles is far beyond that of other representatives we've encountered. Plus, every employee at this location is friendly and seems to enjoy their work. We're excited about the newest vehicle in our car family and will be back for our next vehicle, and will request Ron by name! Thank you Bob Ruth Ford!! More

Customer service was over and above. We went to Bob Ruth after seeing great prices on the internet. They were better than expected on the lot and that was only part of the story. Kim Nash We went to Bob Ruth after seeing great prices on the internet. They were better than expected on the lot and that was only part of the story. Kim Nash was so nice and worked with what we were looking for in a vehicle. She found us exactly what we were looking for and at a great price. The money given for our trade in was so much better than we expected!!! After we picked up our vehicle, we had to get a new battery the next day. I was unable to reach Kim that day, but she called me back and still reimbursed us money for the battery. Quality customer service is hard to find, but not at Bob Ruth Ford!!! The entire staff was friendly and we talked with several staff members while at the dealership. Monica got our paperwork squared away in short order and was so friendly with us. I haven't had such a good experience buying a vehicle. Bob Ruth is aces with me!!!! More

Kim is the best This is the 4th vehicle we have bought from Bob Ruth Ford and we keep coming back because of Kim Nash. She has always been so friendly and patient wi This is the 4th vehicle we have bought from Bob Ruth Ford and we keep coming back because of Kim Nash. She has always been so friendly and patient with us and very understanding. We will always go back to Kim and we would recommend our friends to go there also. Great work Kim, keep it up :) We have also dealt with Monica every time we have been in there. She is very patient also and very thorough with us explaining every document we are signing. She makes it so fast and easy when we are financing. Great job to Monica also :) More

Wonderful I honestly have never had a better experience when buying a car, Ray was laid back and let us decide on the car we wanted didn't push us into somethin I honestly have never had a better experience when buying a car, Ray was laid back and let us decide on the car we wanted didn't push us into something we were not interested in. Also we got more for our trade then we had imagined! Overall I give Ray an A+++. Thank you Ray for being great and not making our experience dreadful. More

Another Great Experience This week I purchased my third new vehicle from Bob Ruth Ford. Dave Galaspy has been my salesperson for all three purchases and I cannot say enough g This week I purchased my third new vehicle from Bob Ruth Ford. Dave Galaspy has been my salesperson for all three purchases and I cannot say enough good things about Dave. I wanted a specific color for the latest Escape I purchased - Dave listened to what I wanted and was able to help me get exactly what I wanted to inquired about. Thank you - More

Great first time experience This was my first time buying a car so I was a little nervous. Jeff was my salesman and he really helped both with knowledge about the cars and advice This was my first time buying a car so I was a little nervous. Jeff was my salesman and he really helped both with knowledge about the cars and advice for a young buyer like me. He showed me plenty of cars, gave me the pros and cons, and was overall very friendly and patient. When I had an issue with my insurance him and Monica, the business manager, recommended a great insurance agent Leeann who helped me purchase full coverage insurance in one day! Monica was very helpful with explaining all the processes and paperwork while we worked to get the car in my name. Overall I really enjoyed Bob Ruth Ford and everyone made me feel comfortable and welcome. I'd suggest Bob Ruth Ford to any buyer, new or experienced! More

First Car! I went to Bob Ruth Ford in Dillsburg, PA looking to buy my first car. I was a little nervous about it, since I didn't really know what I was doing. Ki I went to Bob Ruth Ford in Dillsburg, PA looking to buy my first car. I was a little nervous about it, since I didn't really know what I was doing. Kim Nash was incredibly nice, patient, and helpful throughout every step of the process. I would recommend Bob Ruth Ford of Dillsburg, and Kim Nash in particular, to anyone looking to buy a car. She is the best!!! More