Decided to take a chance after our 1st experience a few years ago was less then positive when the salesperson couldn't even find where or how to jump start a battery. Did not purchase from them at that time, but this time, had several vehicles we were interested in.
We had made a deal to purchase a 2015 Chevrolet Equinox. We agreed that the car was to be detailed and scratches and scuffs were to be treated as best as possible. We specifically told the salesman, Corey M., that we had a time constraint on pick-up and that the vehicle and paperwork had to be ready at our appointment time.
Well long story short, salesman projected little confidence as he had to ask someone every time we asked a question. The vehicle was not ready to be delivered and their idea of a pre-delivery detailing was hosing off the car. The inside still had dirt and the scratches were touched up with a touch paint that did not match, making them even more noticeable. We caught the salesman in multiple lies (i.e. they are losing money on this vehicle because it's a loss leader-yeah, right. A Ford dealer is going to have a Chevy as a loss leader and they had about 6 Equinox's in stock; He said there was a balance on the 5 year warranty but the bumper to bumper warranty was only 3 years; and when asked he said that the car was on the lot for 2 weeks. Car Fax showed it had been there for 2 1/2 months). We had to ask a different sales manager for the promised $25 gift card as Corey never followed up even though his favorite phrase is "no worries" when asked about it.
The building is in need of a make-over. Appears not to have been upgraded for decades. We did hear back from the Internet Manager and the owner. Not overly impressed with the owner as he tried to say that they detail every car prior to delivery but this was obviously not the case nor did he respond back to why the salesperson made up information and why there was no contact for 29 hours from the time where we had an appointment set to when we finally heard back that the vehicle was again, supposedly ready the 2nd time around.
FYI-this was not from their "Good Luck" lot; it was a $19,000 vehicle.