Bob Ruth Ford - Service Center

Great staff, Friendly, knowlegable, great service This is a great place to have your car serviced or to purchase a car. The staff is excellent and the atmosphere is friendly. There is no pressure to b This is a great place to have your car serviced or to purchase a car. The staff is excellent and the atmosphere is friendly. There is no pressure to buy and they worked with our budget and needs. More

Poor service department I took my 2015 Kia Soul (purchased here in 2016) for an oil change. I got the "works package" oil change, tire rotation, set tire pressure and top flu I took my 2015 Kia Soul (purchased here in 2016) for an oil change. I got the "works package" oil change, tire rotation, set tire pressure and top fluids. My appointment was for wed.7/18/18 @ 10:00 Am. I called at 3:00 PM Donna didn't know anything about progress of car. She came back on phone and said they hadn't started it yet. I asked why. She said they were understaffed and a tech would have to look at rattle in front of car and he was backed up. We didn't get car till next day 7/19/18. My suggestion they shouldn't over schedule. Only schedule what you can handle! More

service dept xxxx pure xxxx save your money and time and go somewhere else. Do not take your vehicle to bob Ruth ford they suck and can not be trusted xxxx pure xxxx save your money and time and go somewhere else. Do not take your vehicle to bob Ruth ford they suck and can not be trusted More

Good service I had a quick, friendly, good service, At check out, the staff took the time to check on my reward points and show me my balance. I had a quick, friendly, good service, At check out, the staff took the time to check on my reward points and show me my balance. More

Amazing Customer Service We are not from the area, but was traveling through on our way to the National Fire Academy in MD from CT. We developed brake issues with a FD Expedi We are not from the area, but was traveling through on our way to the National Fire Academy in MD from CT. We developed brake issues with a FD Expedition in the area of the dealership...need to add that it was closing time on a Friday afternoon. The folks at the dealership understood our situation, agreed to help. Provided a loaner car and offered their best to repair the issue the next day and have the car ready for our return trip home on Sunday. received text messages through out Saturday on the status. All repairs made and car was ready for our trip home to CT. Swapped cars on Sunday (even with dealership closed) Amazing people...Donna Cox, Jim Christopher, Ken Leese, & Jason Kline...THANK YOU! More

waiting room The chairs are to small for some people. I watched a man stand for an hour maybe longer as he waited for his vehicle because there wasn't acquit seati The chairs are to small for some people. I watched a man stand for an hour maybe longer as he waited for his vehicle because there wasn't acquit seating. More

The old bait and switch? I purchased a 2012 Dodge Grand Caravan from this dealer. I will say the original purchase experience went very well. Our salesman Devan was really g I purchased a 2012 Dodge Grand Caravan from this dealer. I will say the original purchase experience went very well. Our salesman Devan was really good. Fast forward to today....10/29....Took van in for my first "FREE" service. As soon as I walked in to the service department and spoke with my adviser I was immediately pressured to buy a better service than what I was already promised for free. My feeling is if what I was offered for free wasn't good enough, then why offer it in the first place? I told the service adviser that I wanted what I was promised and nothing more. At that time I also asked if he could take a look at one of the seats in the back that would not "stow and go" like it was supposed to. This never worked from day one. We just figured we would get it fixed when we took the van in for the first service. He said ok. we will take a look at it. After waiting nearly 3 hours he came to me in the lounge and said "it will cost $250.00 to fix the seat." I said I can't afford that right now and just please do the service. He then told me it was going to cost $90.00 just for them to look at the seat. You gotta be kidding me! $90 bucks to look at something that should have worked from the very beginning! Being extremely pissed I just wanted to pay the bill and get the hell out of there. I knew when I walked in there today and was immediately pressed to purchase extras that I didn't need I was not going to leaving there without paying something. And of course...that was the reality. They got me for $90.00 but lost a customer for life. Do yourself a favor and go to another dealer that will not rip you off. More

very pleasing visit will definately be back again I was very pleased with the service I received. Mrs. Cox was very pleasant and friendly to deal with. She answered all my questions with the knowledg I was very pleased with the service I received. Mrs. Cox was very pleasant and friendly to deal with. She answered all my questions with the knowledge you would expect from a dealership. The lady I spoke with when I made my appointment ( Ms. Davis I think was her name) was very friendly and helpful when I called. I've only been to Bob Ruth a few times but I will definitely be back. The mechanic that looked at my vehicle ( Nathanial was the name on my invoice) was very thorough in looking at my vehicle and I will definitely be back to address the additional items found while my vehicle was in for the original repair. More

Great Experience Staff are always friendly and polite. Any issues are always taken care of immediately without question. Dave Staats has sold numerous vehicles to me Staff are always friendly and polite. Any issues are always taken care of immediately without question. Dave Staats has sold numerous vehicles to me over time and to my family and would highly recommend in the future. More