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57 Reviews of Bob Smith BMW - Service Center
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October 05, 2019
Horrible experience and the service was free I purchased a certified 2016 BMW 428i from Bob Smith BMW dealership (April 2019). The sales manager promised the rust in the rotors would disappear a I purchased a certified 2016 BMW 428i from Bob Smith BMW dealership (April 2019). The sales manager promised the rust in the rotors would disappear after the brakes are used. Six months later I brought the car in to fix the outdoor temperature gauge, low tire pressure, get the rust off the bell area of the rear rotor and car detail. When I purchased the car in the evening and was not detail. I brought the car in on a Thursday at approximately 9 AM, Friday the outdoor temperature gauge was fixed and low tire pressure. Per the service invoice, “proceeded to remove drivers side wheel, and fender liner. Found outside temperature sensor not fully connected all the way. Reconnected it fully outside temp sensor is now function at normal operations”. Service had sales manager handle the rust and detail. The sales manager said, the Bob Smith needs to order a solution to remove the rust. The car should be ready Saturday. I was planning my Saturday to pick-up my car by 5:00 PM. Not until the late afternoon (approximately 4:30 PM) after I called the sales manager few times to find out the car would not be ready. Bob Smith BMW dealership does not care about their customer’s time. Monday came same thing happen. Finally on Tuesday (September 24, 2019) in the evening my car was ready detail (car washed) but the rust was not removed. Bob Smith BMW Dealership took Friday to Tuesday not to remove the rust. This evening (October 4, 2019) I noticed the BMW emblem has missing edges. I have pictures with perfectly clean emblem. The car has been driven about 30 miles since the service and parked in my garage. The car has been driven less than 800 miles since I purchased the car (just over 5 months) and always parked in my garage. I am wondering, while the car was serviced (removed drivers side wheel and fender liner) an accident happened and that’s why it took Friday, Saturday, Monday and Tuesday to detail (car wash) the car. I will never have my car serviced at Bob Smith BMW Dealership. More
by Unhappy
Employees Worked With
Sales Manager - Nasir Khan and Service Advisor - Kurt Carruthers, (will provide names if necessary)
October 03, 2019
Excellent experience! The service I got on October 2 was great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family. great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family. More
by zr
Employees Worked With
Matt Hall
September 25, 2019
Complained of Oil Leak, Dealership Spilled Oil Over Engine I've always thought highly of Bob Smith BMW, and am happy to have gotten in/out on Thursday, 9/19/19, quickly. However, I'm most disappointed that the I've always thought highly of Bob Smith BMW, and am happy to have gotten in/out on Thursday, 9/19/19, quickly. However, I'm most disappointed that the tech discourteously spilled oil all over my engine without cleaning it up. I spent $100+ to have the engine cleaned just a few days before, added a quart of oil the day before stopping by the dealership, and had to have the engine re-cleaned after leaving the dealership. Most disappointing. More
by VCQ.DCot
Employees Worked With
Rey Silva and an Asian Technician/Mechanic
September 20, 2019
REAL PEOPLE I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank yo I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank you again! More
by mbabakitis
Employees Worked With
Kurt and Javier
September 02, 2019
Excellent customer service The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has be The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has been incredibly helpful, friendly and responsive. More
by KM
Employees Worked With
Robert Meyer
August 08, 2019
Always treated wonderfully! I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to se I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to service visits. My most-recent connection was for service to my i3. Their service people are professional, efficient and always return the car cleaned and ready to go, with everything handled. More
by BimmerTim
Employees Worked With
Paul Simms
July 30, 2019
Unprofessional & Disorganized My lease was up on my BMW, so I scheduled an appointment for the inspection, when they did the inspection I was told my car was due for an oil change My lease was up on my BMW, so I scheduled an appointment for the inspection, when they did the inspection I was told my car was due for an oil change which was covered, however why wouldn’t I have been told about the service that they scheduled for me without my knowledge? So I left my car there and came back two days later to sign off on the lease, I did as I was told, I called an hour before to let them know I was on my way and left a message. When I arrived no one knew what to do, then I was told I owed over $700!!! I said “ no I didn’t and that that Matt signed off on it” they kept arguing with me. They were extremely rude, unprofessional and disorganized. No I didn’t owe anything and the first thing they should have done was apologize for the confusion. I was there almost two hours just to sign a few documents. They lost a potential sale. Never again will I go to Bob Smith BMW. That was the third time that they didn’t have a clue with what they were doing. F- More
by Catherine12
Employees Worked With
Shane
July 11, 2019
Amazing!!! Amazing service from Paul Simms, Kurt C, and Catherine the service Manager. Friendly and takes car of everything on time and effective. Highly recomme Amazing service from Paul Simms, Kurt C, and Catherine the service Manager. Friendly and takes car of everything on time and effective. Highly recommended, outstanding service every time. More
by raterboss
Employees Worked With
Paul Simms, Kurt C, and Catherine
June 28, 2019
Superior service !st time was in 1974 for a Porsche at Bob Smith in Hollywood, and I still go to Bob Smith for 3 current BMW's. Yes, it's more expensive than domesti !st time was in 1974 for a Porsche at Bob Smith in Hollywood, and I still go to Bob Smith for 3 current BMW's. Yes, it's more expensive than domestics and many Asian Brands, but my service is always correct and there is nothing to complain about. More
by Wailea
Employees Worked With
Kurt Carruthers
May 24, 2019
If you want to die then take your car here to be serviced. I went for a recall and they installed the part wrong, which caused exhaust fumes to blow into my car for over 2 weeks, causing me to inhale co2 gas f I went for a recall and they installed the part wrong, which caused exhaust fumes to blow into my car for over 2 weeks, causing me to inhale co2 gas for weeks. Had to go there 3 times and they kept telling me it was something else and I needed to pay to fix the other issue and that's what the smell was. I then had to investigate what was wrong myself and went back there and show them exactly what they installed wrong and they admitted that it could have killed me and was blowing exhaust fumes into the car. So if you want to die then take your car here to get fixed. All the people there want to do is sell you on more repairs and not take responsibility for what they do. More
by BMW Whitleblower
Employees Worked With
Toni, Cathrine
