Bob Smith BMW - Service Center

A scam of a dealer - avoid! Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will ex Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will explain beyond my review and hopefully you can fix these issues for current and future customers. Do NOT try to send me this canned email about me not understanding the terms, it's an insult! I purchased a BMW i3, first I mention I did not want the car theft stickers, but you have to pay a ton of money for those. I asked him about the warranty, service, etc. Everything worked out perfect, but I figured out quickly that was not the case. Your sales rep mentioned they were working on painting it before I got the recently purchased preowned car, I asked him to please not rush it. The problem is that, it’s exactly what happened, the car was not ready to be sold. It was rushed through the painting process, the color did not match, but your sales rep continued to say he thought it was the same, probably the sun. I still believe that was not the case. I brought it back about the color, he said it was the sun, so I let it go. The cleaning process, when I purchased the car I got the car dirty inside, brought it back after I mentioned it to your sales rep that I received it dirty and he said to come back for detailing, I got it back and it was exactly the same, dirty. The problem is that now I see a scratch that probably happened during the detailing or I did not see before I signed off the contract. I park in my own private space, but I trusted your sales rep since he said the car had been painted to meet your dealer’s standards, so I did not I immediately inspect the car. When I got the car the first time, it was parked in a curb facing down and I was not able to fully inspect either. So when I called your sales rep about the scratch, he made it seem like, oh, you can probably buy some paint to cover the scratch (which I did buy and I was advised by an expert not to do so). But yes, I was not careful enough to make sure no scratches were left out from painting it initially or after the detailing. Another issue, I didn’t know that my license plates were already behind the car hidden behind a paper. I was not told, so I ended up waiting 6 months, and I ended up going to the DMV for new license plates, and while putting them in, I found that it already had license plates. Then I figure out that it does not have a license plate holder or holes in the front. It is illegal in California to drive without license plates in the front. I contacted Your sales rep and he said they “usually” do it for free, today when I went for my appointment I’m told it would be free but I would have to pay $100 for the part if it was not initially left in my trunk. Your sales rep should have told me that. Every car I have purchased I make sure it includes an extended warranty and a regular maintenance package like oil changes, etc. for around four years. My previous car had the same type of service plan. I asked your sales rep if it included service, I was comparing to the deal I got at another dealer. I was clear about it and he said yes and you Catherine are assuming I misunderstood my warrant terms, that is unbelievably an insult and poor customer service from your part to post that online, it is a lie. So I met with my advisor, after I got an orange warning engine light. He tells me that BMW i3s have had this issue from the beginning. That he has had a car come in 3 times with the orange engine light. That the reason for the issue is the extender. Why was I not told this before I purchased this car??? I also get the surprise that really got me upset, that my 4 years do not include oil changes, microfilters, etc. because service maintenance is NOT transferable from the previous owner. I am in shock, now I have to give your dealership approximately $1,000 every year for maintenance? This is unacceptable and I am now in the middle of a bad situation. More

Only if the wait was not that long I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back More

Flawless Service Experience I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everythi I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everything went smoothly. A rental car was provided and I heard from Rob a day later to give me an update and a few days later to tell me the car was ready. All of the work had been carried out as expected, with all the details as to what had been done, and my car was clean when it was brought out for me. More

ISSUE WITH NOISE IN THE BRAKES CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN A TIMELY MANNER. MY CAR WAS RETURNED WITH ALL REPAIRS DONE AND THE CAR WAS IN EXCELLENT WORKING ORDER. I KNOW I CAN ALWAYS COUNT ON THIS OUTSTANDING YOUNG LADY AND HER SERVICE DEPARTMENT!!!! More

Wonderful experience Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop More

Great service! Great customer service by Mr.Ash and the entire team! My car runs perfectly now thanks to Calabasas BMW! I would definitely recommend this dealership Great customer service by Mr.Ash and the entire team! My car runs perfectly now thanks to Calabasas BMW! I would definitely recommend this dealership to any family member or friend. More

Christina --Service Department Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is always interested in YOU and makes the process simple and very organized. More

Best service around I purchased a pre-leased BMW in August 2016. In November the front bumper paint began to come off. I took a photo and sent it to Hans who said bring i I purchased a pre-leased BMW in August 2016. In November the front bumper paint began to come off. I took a photo and sent it to Hans who said bring it in and we will take care of it. The problem was that I live in Colorado and would not be in California until May 2017 ( San Diego which is a 3 hour drive ). May became July, almost a year later. I arranged the paint job with Nicole who was fabulous. She gave me a loaner for a week so I could drop off and pick up my vehicle while I was not working during the week (usually they charge $150/day for any loaner out past your "vehicle is ready date". She was sensitive to my distance of driving. When I dropped off my car it was filthy from camping through Utah on my way back, with dust everywhere inside. When I pick up my car yesterday, the new paint job was immaculate and the car was fully detailed. All for free!! The process was seamless and my vehicle looks brand new. The loaner was a pretty sweet ride too! Thank You Bob Smith BMW, Hans and Nicole for your complete professionalism and kindness. P.S. I love my BMW X1 35i. More